Customer reviews of 1001hobbies

Never again. Bad after-sales service. What I ordered hasn't arrived and no one is responding.

Hello, I wasn't aware that the delivery would not take place within a few days... one part was not available and the others were waiting for the last part.

The product ordered does not match my order

Everything is great, just a bit long for delivery times.

My order hasn't arrived

Arrived as per order after a week from the order

Order placed on March 31 for a birthday pre-order. Was supposed to be delivered at the end of April, but the delay kept increasing until I was finally delivered in early June. Collectible item poorly packaged, even the box without bubble wrap, nothing. Fortunately not damaged. Disappointing.

Perfect delivered quickly but the packaging is a bit light the model box was not secured inside

ras

I have not receive my pre paid order

I received the wrong order.

Order executed with delay but without error.

I placed an order on May 10. A Peugeot 206. I received the wrong product (a Peugeot 307). I communicated this and they told me I had to send the item back and when they received it, they would send me a coupon worth €45 to buy the item again. When I received the coupon, it didn't work. I contacted you and to my surprise, I received an email saying that my item has arrived back to you and that you would send it to me again. I trusted that you would send the item I ordered, but no, I received again the Peugeot 307 that was sent by mistake and that I DO NOT WANT. Please let me know once and for all what I can do because a month later I still do NOT HAVE THE ITEM I PAID FOR AND THAT WAS A BIRTHDAY GIFT I HAVEN'T BEEN ABLE TO GIVE.

goods ordered-paid in February 2025 and received May 2026 with several promises to receive it earlier (June, September, December 2025 or even January 2026...) unacceptable and I do not recommend this site at all.

Irregular prices, some cheap models and others expensive compared to other websites. They take longer to ship the order than the customer expects. Huge and varied stock, unbeatable!! There are references that can only be found here.

No goods received, no feedback upon request

The shipment arrived much too late. No feedback from support, despite multiple inquiries! Never order here again!

very good seller

It cannot be that such a meager order takes 7 weeks to reach the customer. The model kit is flawless, yet I will refrain from ordering from your company in the future!

No responses to previous email contact regarding an order that could not be delivered. There was no answer to the questions above. Not reachable by email or phone. Total lack of response, even after I eventually asked for my already paid amount to be refunded. Really terrible. Would never place an order here again or advise others to do so. Truly extremely disappointing.

I have not received my package.

All in order

R

Order not arrived on time, customer service seems non-existent. Super bad service. Would not recommend.

The things I ordered were acceptable, but my time and my privacy are very important to me - I did NOT need to have unsolicited emails sent to me and I am very angry about this because I did NOT "subscribe" to any marketing and this company should obey both the GDPR laws as well as the UK's Data Protection Act.

Package received late. Moreover, it arrived damaged and customer service is non-existent. In short, I advise you not to order from them.

Very good

Delay tactic!!! DHL writes who is supposed to have received the product. This person is not known in the entire vicinity of the delivery address. I want my money back and do not want to have anything more to do with this dubious company.

Fast, accurate and good information

Order received very quickly, product well packaged, just a small downside the recommendation labels in French of the product stuck on the name of the paint pots.

The shipment took exactly a week, so that part was great; however, I paid an extra (2-3€) for the package to have double packaging, but the game arrived only in a box without additional protections and since it was a 3kg package, both the box and the game inside arrived with bent corners and even the game box is broken in one part.

Product poorly packaged and damaged in transit. One side crushed and wet leading to the product arriving in a damp condition.

Just good. What you might expect.

Book was French and not English. Emailed customer service with no response.

selling a product that was not in stock without saying so..and waiting 15 days...meh

My preorder took 11 months to arrive… no communication from 1001hobbies at all. When I ordered it said that it would arrive in a month. I’m really glad it arrived in the end but the customer service is awful and you might have to wait a year for your package to arrive

Positive review

defective product

Unfortunately, due to a failure of the delivery service, the material arrived too late. Despite having notified 1001hobbies several times by email, my complaints were not taken into account. Too bad

0 customer service and terrible tracking info