1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Top prices, great delivery, but long delivery times. Nevertheless, I will continue to order from 1001! Any time again.
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Response from 1001hobbies
I'm glad you're happy with the top prices and the great delivery! It's just a shame about the long delivery times, but nice to hear that you will still be ordering from 1001Hobbies. Any time again!
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Pedro S.
Rating: 1 out of 5
following a purchase from 01/06/2024
I ordered an article, received defective I made a complaint and no news
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Rafael F.
Rating: 4 out of 5
following a purchase from 25/04/2024
All good, communication, packaging, etc. The part, however, could have more moving parts, such as shock absorbers.
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Response from 1001hobbies
Your comments are very valuable to us and we will pass them on to our product development team for future improvements. Thank you for choosing us and for contributing to our continuous improvement process. If you would like more information, please do not hesitate to contact us.
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Marc R.
Rating: 4 out of 5
following a purchase from 18/05/2024
Top navigation. Delivery very good. On the other hand, once again a box with a crushed corner, that wouldn't have been serious, but there were 2 damaged figs (hat 8061).Pegasus 870 ordered in 1/72 delivered in 1/144? The packaging was too small for the contents! I almost forgot 2 boxes were particularly dusty? I'll still give you a 4 for the quantity of items available.
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Response from 1001hobbies
We are delighted that you enjoyed browsing our site and that delivery went smoothly for most of your items. However, we are deeply sorry for the inconvenience caused by the condition of some of your products. We take note of your comments. Your feedback is invaluable in helping us to improve and offer an ever better service. Thank you for your understanding and support. Should you require any further assistance, please do not hesitate to contact us.
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Geoffrey B.
Rating: 4 out of 5
following a purchase from 30/05/2024
Fast delivery and top-notch after-sales service, I recommend it!
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Response from 1001hobbies
Thank you so much for your positive feedback! We're delighted. Your recommendation means a lot to us, and we are grateful for your trust. Don't hesitate to come back to us if you need anything. We hope to see you soon!
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Julien D.
Rating: 4 out of 5
following a purchase from 28/05/2024
order arrived quite quickly. nevertheless, i ordered paint pots and a sticker in french was stuck on the reference... too bad for me who had to peel off the stickers. otherwise very good
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Response from 1001hobbies
We're delighted that your order arrived quickly! However, we apologize for the inconvenience with the French sticker on the paint cans. We will pass this information on to our logistics team to prevent this from happening again in the future. We hope that despite this minor inconvenience, you are satisfied with your products. Thank you for your feedback and understanding.
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David B.
Rating: 4 out of 5
following a purchase from 30/05/2024
The only drawback is to know the state of stocks, I had to repeat my order 15 times because I didn't know what was in stock, whereas 2 days later I was able to order what I wanted to have in the first place.
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Response from 1001hobbies
We apologize for any inconvenience you may have experienced due to inventory management. Thank you for your patience and understanding, and we look forward to a smoother experience with your next order.
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Jean-Marc D.
Rating: 4 out of 5
following a purchase from 23/05/2024
Fast replenishment for a fast delivery as well, in accordance with the order.
Good note also to the packaging which corresponded to the volume to be transported and was not oversized.
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Response from 1001hobbies
Thank you very much for your positive feedback! We are delighted that our replenishment and delivery was fast and in accordance with your order. It's great to know that the packaging was perfectly adapted to the volume transported. Your satisfaction is our priority! We look forward to serving you again.
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Neil H.
Rating: 4 out of 5
following a purchase from 11/05/2024
Got it fast
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Francisco G.
Rating: 4 out of 5
following a purchase from 21/05/2024
They work well, the product is as requested and there have been no surprises.
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Marc B.
Rating: 4 out of 5
following a purchase from 28/04/2024
No specific comments
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Giorgio G.
Rating: 4 out of 5
following a purchase from 12/05/2024
positive
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David C.
Rating: 1 out of 5
following a purchase from 21/05/2024
Lousy customer service. Nefarious order tracking and no clarification of any doubts. I will not buy from them again
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Response from 1001hobbies
We are sorry to hear that your experience with our customer service was not satisfactory. Your feedback is very important to us and we take it very seriously. We will work to improve our order tracking and the clarity of our communications to avoid this type of situation in the future. If you are willing to give us a second chance, we would like to rectify it. Please contact us directly by email so that we can resolve this issue satisfactorily.
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Daniele V.
Rating: 1 out of 5
following a purchase from 10/05/2024
I purchased a product that was being marketed for more than 900 euros as available and shipped inn48 hours , after purchase, I called for more information but found people unprepared, also the product after several days of waiting that was not being shipped was unavailable. Why do they leave merchandise on the site if.then they don't have any? Also they wanted me to exchange the merchandise for completely different one. Fortunately I was able to get a refund.
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Response from 1001hobbies
We are sorry to hear about your experience. It is completely understandable that you felt frustrated by this situation. We appreciate your patience and understanding in this matter and are pleased that you were able to obtain a refund. We will take steps to ensure that this does not happen again in the future.
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Stefano T.
Rating: 4 out of 5
following a purchase from 24/05/2024
Good products slow delivery
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Joshua W.
Rating: 1 out of 5
following a purchase from 17/05/2024
They shipped $45 worth of paint in a flimsy envelope that let paint burst all over the inside and all over the other paint cans. I attempted to reach out to them and they did respond but ghosted me soon after. Horrid experience.
Response from 1001hobbies
We are very sorry to hear about your disappointing experience. This is certainly not the level of service we aim to provide. We take your comments very seriously and apologise for any inconvenience caused by sending your products from France. We are working with our delivery partners to ensure the safety of your items during shipping. There appears to have been a serious problem in this case, and we will immediately investigate what happened so that we can take the necessary steps to prevent it happening again in the future.
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Unai B.
Rating: 4 out of 5
following a purchase from 13/05/2024
All good
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Sasha D.
Rating: 4 out of 5
following a purchase from 19/05/2024
Fast delivery my order was very well packed and arrived intact.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Jean-Jacques G.
Rating: 4 out of 5
following a purchase from 22/05/2024
Order confirmed on 02/02/24, delivery in May in two instalments.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Bernard D.
Rating: 4 out of 5
following a purchase from 02/05/2024
Roger
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Martien F.
Rating: 4 out of 5
following a purchase from 30/04/2024
Finally found what I was looking for, couldn't find it here in the Netherlands. Many beautiful things for my hobby. Happy with this site.
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Serge R.
Rating: 4 out of 5
following a purchase from 12/05/2024
satisfied with my order, but how is it that for the same model that I'm going to buy, you're more expensive than three of your competitors, there's even a difference of up to 12 euros?
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Carlos S.
Rating: 4 out of 5
following a purchase from 05/05/2024
The experience is good, it could be improved a little in the delivery tracking or rather in the delivery messages, but overall good, happy with the material purchased.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
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Loic C.
Rating: 4 out of 5
following a purchase from 27/04/2024
no comment
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Marco S.
Rating: 4 out of 5
following a purchase from 09/04/2024
If you don't have a product in stock to ship within the given timeframe let the customer know right away or write it in the item description to let them know that the timeframe might be longer. Good at responding quickly and thoroughly to emails though.
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
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Kris S.
Rating: 1 out of 5
following a purchase from 09/04/2024
Number of parts not received and also still have not had money back.
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Aime P.
Rating: 1 out of 5
following a purchase from 22/04/2024
It all took too long I got at least 2 or 3 messages your order will be delivered today, and then some later our apologies there is something intervened 1 time I can understand it but several times come on hey guys play with someone else's feet . And of course I'm in a bad mood on 1001 . No they should not knock on my door anymore there are plenty of serious traders.
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Eric C.
Rating: 4 out of 5
following a purchase from 18/04/2024
Plenty of choice, attention to price and packaging.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Simon K.
Rating: 4 out of 5
following a purchase from 23/04/2024
Great site. Fast delivery.
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Olivier B.
Rating: 4 out of 5
following a purchase from 05/05/2024
Communication out of sync with colissimo delivery.
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Domenico N.
Rating: 1 out of 5
following a purchase from 06/03/2024
Missing product for an order, I ask for a refund and after a month and numerous emails they tell me that the bank wants my documents, not having paid through any bank I ask which bank they refer to but they never replied
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Chantal A.
Rating: 4 out of 5
following a purchase from 23/04/2024
Quickly received and in good condition But this model was impossible to glue as the parts were very small
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Marc R.
Rating: 4 out of 5
following a purchase from 22/04/2024
Extremely fast, great selection, some brands too expensive compared with other sales sites, otherwise it would have been 5 stars.
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María S.
Rating: 1 out of 5
following a purchase from 23/04/2024
I do not recommend anyone to buy here. It is the third time that they ask for the order, I placed the order two months ago, the order did not arrive, one call after another, twenty thousand emails a day, no one knew anything, after losing a lot of time and strength I get them to send me another one which NEVER ARRIVES, I make a thousand calls again and after getting a response from one of them, they spoke to me terribly and either I spoke to them in English or they did not answer me, which left me no other choice but to make the best I could and I knew they would send me a THIRD ORDER for which I have no follow-up, no confirmation email or anything, I have never seen anything like this in my life. It should be reportable and this is already the next option in the consumer service office.
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Response from 1001hobbies
Dear customer, We are very sorry for the inconvenience you experienced with your order and we fully understand your frustration. We would like to offer our sincerest apologies for this incident. We take your comments very seriously and will work to improve our communication and responsiveness. We have found a solution to this situation. We understand that this has been a very disappointing experience for you and would like to thank you for your patience. Sincerely
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Remi V.
Rating: 4 out of 5
following a purchase from 22/04/2024
Very fast delivery. Well-stocked catalog
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Matteo F.
Rating: 4 out of 5
following a purchase from 03/05/2024
Due to problems with the courier company it took more than a month but I had to solicit the shipment myself
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Response from 1001hobbies
We are sorry to hear that you had problems with the courier service. We understand that this can be frustrating and apologize for any inconvenience caused. We appreciate your patience and understanding in this situation. If you need further assistance or have any other concerns, please do not hesitate to contact us. Thank you for your continued support
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Bryan D.
Rating: 1 out of 5
following a purchase from 16/04/2024
I haven't received me package to this day, you guys and hobbies1001 do nothing but ignore. So do I get my money back or are you going to take action now by sending a new one. Do something instead of doing nothing
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Response from 1001hobbies
Thank you very much for your review, Thank you very much for your feedback. We would like to inform you that after tracking your package LD181424535FR by La Poste Française to Post NL, the package was delivered on 20/04/2024 to the address you indicated for delivery. We are very sorry that you have not received your product. We have replied to all your emails. Could you please contact us at 088081159 between 10am and 1pm and between 2pm and 5pm? We need the certificate of non-receipt sent by email on April 26, 2024 at 11:42 a.m. to investigate with the carrier. We regret that the "verified opinions" site is not adequate to handle online disputes. Once again, we apologize for this incident. Sincerely 1001hobbies
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Trent O.
Rating: 4 out of 5
following a purchase from 16/04/2024
Bit messy, but good content!
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Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
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Eric C.
Rating: 4 out of 5
following a purchase from 02/04/2024
Surprised to find the tamiya gekko model
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Renan P.
Rating: 4 out of 5
following a purchase from 05/04/2024
Fast delivery, parcel arrived in good condition, I'll be back.
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