Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
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Frédéric T.
Rating: 4 out of 5
following a purchase from 30/10/2023
with 1001 HOBBIES, nothing changes, on time, even before, impeccable order, package too. don't change a thing, THANK YOU!!!!! Frédéric T
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Alexander H.
Rating: 1 out of 5
following a purchase from 29/09/2023
I ordered two copies of the book Void King in hardback. They delivered two copies of the book in paperback. I checked the website. Yep, the pictures are of a hardback book. I contact them asking them to resolve the issue, they respond, tell me how embarrassing it is for them, then I never hear from them again. I guess since they got their money from me, they don’t think that they have to deliver the product they sold me. I won’t be ordering from 1001hobbies.com again
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
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Cinzia B.
Rating: 4 out of 5
following a purchase from 03/10/2023
Shipping a little slow, but great value for money! I am satisfied with my purchase.
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
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richard V.
Rating: 4 out of 5
following a purchase from 18/10/2023
No problems encountered, may take a while to get stuff. Maybe because the order had to come from France. Assumed it would come from the Netherlands because of the name 1001hobbies.nl.
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
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eddy K.
Rating: 4 out of 5
following a purchase from 19/10/2023
smooth delivery, everything according to plan
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
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Delphine V.
Rating: 1 out of 5
following a purchase from 29/08/2023
my order took over a month to arrive. Delivery time too long!
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Dimitri S.
Rating: 4 out of 5
following a purchase from 28/10/2023
very good service, speed
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Domenic B.
Rating: 1 out of 5
following a purchase from 08/10/2023
Still waiting for orders where the individual products were available in the meantime. Now I seem to have been waiting for over half a year.
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Response from 1001hobbies
Hello, Thank you for taking the trouble to report this incident. Please send us an e-mail to the following address: [email protected] so that customer service can take care of answering your request. We sincerely apologize for this incident. Sincerely, The customer service of 1001hobbies.
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Jacques V.
Rating: 4 out of 5
following a purchase from 30/10/2023
Hello 1001HOBBIES team nothing to say perfect, however I am disappointed with my order a Nieuport 28 by ste DUMAS, everything is in English, the wheels are molded plastic and everything seems quite fragile and this is not my first model! 136 euros I find the price a little exaggerated given the box delivered.
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Günther W.
Rating: 4 out of 5
following a purchase from 12/10/2023
Unfortunately, the delivery fee is relatively high, but the selection and service is very good!
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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denis R.
Rating: 4 out of 5
following a purchase from 17/10/2023
plenty of choice
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Pierre-André G.
Rating: 4 out of 5
following a purchase from 29/10/2023
the delivery was made on time! The only complaint I have is that the paint cans are missing the type of paint ( X-1 or HF-18 ) or it is indicated in another way. Thank you for your reply.
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Philippe E.
Rating: 4 out of 5
following a purchase from 15/10/2023
The order was placed quickly, but unfortunately the part took a long time to arrive from the supplier and the post office took 5 days to send it by Collissimo instead of the expected 2 days.
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Roland C.
Rating: 4 out of 5
following a purchase from 16/10/2023
Nice merchandise, delivery time too long.
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André S.
Rating: 4 out of 5
following a purchase from 22/10/2023
A few difficulties in meeting delivery deadlines... But nothing dramatic!
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jordi A.
Rating: 4 out of 5
following a purchase from 04/09/2023
The delivery time for this order was not very good. At the time of order the estimated delivery time was 1 to 2 weeks, in reality it took 1 month. Order 04/09/23 arrival 06/10/23
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
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Pierre H.
Rating: 4 out of 5
following a purchase from 02/10/2023
Nothing to report
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Robert B.
Rating: 4 out of 5
following a purchase from 23/10/2023
fast delivery good
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Johan P.
Rating: 4 out of 5
following a purchase from 19/09/2023
Am very satisfied
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francesco P.
Rating: 1 out of 5
following a purchase from 07/10/2023
I am still waiting to hear about the FIAT G50, which I have not received.
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Claude M.
Rating: 4 out of 5
following a purchase from 12/10/2023
Abnormally long delivery times for an item that was announced as being in stock but was actually being restocked. But the job was done and the order arrived a little earlier than expected on the site.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Andrea V.
Rating: 4 out of 5
following a purchase from 01/09/2023
All good, just a little too long delivery time.
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Sandrine Z.
Rating: 1 out of 5
following a purchase from 04/10/2023
I didn't receive the item I ordered instead of my 150€ order I received a doll costume for 5€ And as of today I still don't know where my order is and when I'll be able to receive it.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Sutthiphong A.
Rating: 1 out of 5
following a purchase from 18/09/2023
Not received
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Bill N.
Rating: 4 out of 5
following a purchase from 01/10/2023
My order was slightly delayed, but otherwise was in new condition, arrived before I really required it, and 1001 Hobbies customer service responded quickly when I inquired about my order. Basically, no real problems!
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
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jean-louis D.
Rating: 4 out of 5
following a purchase from 16/10/2023
fast delivery navigation on the site not always easy it would be interesting to have the corresponding color ref of each model
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Manel G.
Rating: 4 out of 5
following a purchase from 23/09/2023
Well
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Elisabeth L.
Rating: 4 out of 5
following a purchase from 12/09/2023
The delivery was as described but unfortunately the online tracking was not up to date. My parcel was already there but the online tracking said it was still on its way
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Philippe T.
Rating: 1 out of 5
following a purchase from 22/09/2023
Your description and void
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Ken B.
Rating: 4 out of 5
following a purchase from 25/09/2023
Very satisfied. Quick turnaround time and easy to navigate.
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
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Salvatore I.
Rating: 4 out of 5
following a purchase from 03/10/2023
The 1001 hobbies site is well presented and everything can be found there. The only problem is the time I had to wait to receive what I ordered (more than 15 days)
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claudio B.
Rating: 1 out of 5
following a purchase from 30/08/2023
I am still waiting, after numerous e mails and assurances about it from the seller ,to receive one of the packages ordered and logically already paid for, disappointment.
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Victor M.
Rating: 4 out of 5
following a purchase from 01/10/2023
Everything perfect the model of the plane and the quality brushes, I do not put a star more because of the delay in shipping was a little more than a week longer than expected but for the products a ten.
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Ange M.
Rating: 4 out of 5
following a purchase from 30/09/2023
good product, processing time too long
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Christopher P.
Rating: 1 out of 5
following a purchase from 04/10/2023
Terrible. They only sent half of my order, which was damaged, the most expensive item never arrived and was never sent, they have also refused to send a replacement or send me a refund for it. I would NEVER buy from this company again and I would tell anybody else to avoid dealing with them. They also pretend they are in the UK with their website name, UK phone number and UK prices but they are actually in France. Their customer service is pathetic, the ignore you. Worst experience EVER. I lost £160 dealing with them.
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Henri S.
Rating: 4 out of 5
following a purchase from 01/10/2023
Great site. Clear and customer friendly.
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FREDDY G.
Rating: 4 out of 5
following a purchase from 13/10/2023
Deadline met
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Olivier R.
Rating: 4 out of 5
following a purchase from 05/10/2023
In terms of ordering, there's nothing to complain about. However, in terms of ergonomics, one possible improvement would be to make it easier to navigate through the various categories. For example, if you want to find a can of Tamiya paint, you'll have to use the search engine, so I'm only giving it 4 stars, to leave room for improvement :-)
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Roberto C.
Rating: 4 out of 5
following a purchase from 27/09/2023
Times a little long but helpful and professional. Sometimes problems with delivery service and that triples the delivery time, but everything is solved.
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