Customer reviews of 1001hobbies

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Abel W.

Rating: 4 out of 5

Published on 18/10/2023 à 20h37 following a purchase from 07/10/2023

Quick but box was little dented

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José D.

Rating: 4 out of 5

Published on 18/10/2023 à 18h42 following a purchase from 29/09/2023

Order received well packaged, received a little late, but you have people who inform you on the phone, I will recommend without problems.

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Didier B.

Rating: 4 out of 5

Published on 18/10/2023 à 18h05 following a purchase from 06/10/2023

Interior parts already detached and some difficult because small to list. Without that, it's fine overall.

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viviane S.

Rating: 4 out of 5

Published on 18/10/2023 à 18h04 following a purchase from 24/09/2023

very good after-sales service, despite figurine error

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bernard S.

Rating: 4 out of 5

Published on 15/10/2023 à 12h41 following a purchase from 14/09/2023

It's a pity that some models are out of stock for so long.

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Response from 1001hobbies Published on 18/10/2023

Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service

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jean-noel B.

Rating: 4 out of 5

Published on 14/10/2023 à 09h36 following a purchase from 12/09/2023

RAS. super

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Response from 1001hobbies Published on 18/10/2023

Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service

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alfredo G.

Rating: 4 out of 5

Published on 12/10/2023 à 15h53 following a purchase from 30/08/2023

No problem at all

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Response from 1001hobbies Published on 18/10/2023

Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service

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Michel D.

Rating: 4 out of 5

Published on 11/10/2023 à 21h46 following a purchase from 19/09/2023

Very good, no problem, good communication with the site due to the fact that I was waiting for the ordered article to be restocked. Perfect delivery, fully satisfied.

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Response from 1001hobbies Published on 18/10/2023

Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service

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HENRI L.

Rating: 4 out of 5

Published on 10/10/2023 à 23h29 following a purchase from 29/09/2023

Very good but excessive shipping costs

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Response from 1001hobbies Published on 18/10/2023

Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service

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laurent S.

Rating: 4 out of 5

Published on 10/10/2023 à 22h02 following a purchase from 17/09/2023

Apart from a slightly long delivery due to an item being in stock (a partial delivery would have been a plus). The products conform to the order and the collection from the locker is spot on.

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Response from 1001hobbies Published on 18/10/2023

Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service

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Nina E.

Rating: 1 out of 5

Published on 10/10/2023 à 21h37 following a purchase from 19/09/2023

Ordered a game but it came with a French explanation of the rules! Strange when you order something from a Dutch site. Emailed but not solved to my satisfaction. Will not order again soon.

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Antoine B.

Rating: 4 out of 5

Published on 10/10/2023 à 19h01 following a purchase from 17/09/2023

Received the package in perfect condition, nothing to report, perfect delivery.

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Response from 1001hobbies Published on 18/10/2023

Hello dear customer, Thank you for your comment and for your trust. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service

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Pierre-Alexandre B.

Rating: 4 out of 5

Published on 10/10/2023 à 18h25 following a purchase from 03/08/2023

No complaints. Very careful packaging and I was even able to add a product even though my order had already been placed. Very efficient after-sales service.
Rather complete site with lots of choice. I'm only giving it 4 stars because I find the product information sheets almost non-existent and lacking in information.

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Response from 1001hobbies Published on 18/10/2023

Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service

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emmanuel M.

Rating: 4 out of 5

Published on 10/10/2023 à 17h52 following a purchase from 17/09/2023

Delivery date on time, items well protected and conform to my order.

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Response from 1001hobbies Published on 18/10/2023

Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service

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Nicolas S.

Rating: 1 out of 5

Published on 10/10/2023 à 14h49 following a purchase from 16/09/2023

I am still waiting for my order because I have no tracking number to reference. They should use serious shipping companies: who is Delivengo? I don't think I will order again.

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Response from 1001hobbies Published on 18/10/2023

Contact Request Thank you for your comment. Thank you for taking the time to highlight this incident and we apologize. Please contact customer service at [email protected]. Thank you for your time. Thank you for your confidence in 1001Hobbies.

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Mylian R.

Rating: 1 out of 5

Published on 10/10/2023 à 09h53 following a purchase from 12/09/2023

No parcel received

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Response from 1001hobbies Published on 18/10/2023

Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.

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Bruce J.

Rating: 4 out of 5

Published on 10/10/2023 à 02h32 following a purchase from 11/09/2023

Hi l Am Totally Happy With Service, From 1001hobbies.com, Please No Problem at All.. For What l Got Decals.. Please

Response from 1001hobbies Published on 19/10/2023

Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service

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thierry S.

Rating: 4 out of 5

Published on 09/10/2023 à 07h07 following a purchase from 25/08/2023

Well received the order, the only problem I encountered: two emails and two calls to get information about the order and the delivery date.
once the last call was made, everything was back to normal.

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Response from 1001hobbies Published on 18/10/2023

Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service

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Hubert C.

Rating: 4 out of 5

Published on 07/10/2023 à 19h40 following a purchase from 11/09/2023

Nice

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Response from 1001hobbies Published on 18/10/2023

Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service

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Pierre-Alexandre T.

Rating: 1 out of 5

Published on 06/10/2023 à 18h17 following a purchase from 03/09/2023

Order incomplete on delivery. An invoiced item was missing because it was unavailable. They shipped as if nothing had happened. When I asked for a refund for the missing item, I was told that my order had been delivered. I explained the problem a second time: radio silence. A third e-mail to explain the situation again. Still no response other than to advertise for new products. Lack of seriousness and consideration for the customer, bordering on fraudulent.

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Response from 1001hobbies Published on 18/10/2023

Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.

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Alastair M.

Rating: 4 out of 5

Published on 06/10/2023 à 10h41 following a purchase from 16/09/2023

Delivery times to the UK were OK, given the added complication of Brexit, and there was a brief hold-up due to a query on the import paperwork. On arrival the kits were delivered in a box that was just about adequate, but it and the internal packing could have been better and I feel lucky that there wasn't actually any damage to the contents. Hence only 4 stars rather than 5.

Response from 1001hobbies Published on 18/10/2023

Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We wish you an excellent day 1001hobbies customer service

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Esben Heine P.

Rating: 4 out of 5

Published on 05/10/2023 à 21h07 following a purchase from 15/08/2023

Very happy.

Response from 1001hobbies Published on 18/10/2023

Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service

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Daniele C.

Rating: 4 out of 5

Published on 05/10/2023 à 20h55 following a purchase from 15/09/2023

Everything can be found, slightly slow shipping could be improved....

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Response from 1001hobbies Published on 18/10/2023

Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies

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Mark B.

Rating: 4 out of 5

Published on 05/10/2023 à 09h35 following a purchase from 24/07/2023

The order went well and I received the goods, however I had a delay due to customs. It would be good if you could consider charging the vat from your end then I wouldn't have been charged large extra courier processing charge.

Response from 1001hobbies Published on 18/10/2023

Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We wish you an excellent day 1001hobbies customer service

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JANSSENS M.

Rating: 4 out of 5

Published on 02/10/2023 à 21h43 following a purchase from 01/09/2023

I keep repeating. Perfect handling of my orders.

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kees K.

Rating: 4 out of 5

Published on 02/10/2023 à 17h50 following a purchase from 21/08/2023

no complaints

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cédric G.

Rating: 4 out of 5

Published on 02/10/2023 à 12h48 following a purchase from 10/09/2023

the customer service is very good.but above all you have a very wide choice and that's the main thing.the only problem is the prices which are sometimes much higher than those of your competitors.but that's apparently a supplier problem.

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Response from 1001hobbies Published on 18/10/2023

Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service

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jean L.

Rating: 1 out of 5

Published on 02/10/2023 à 08h43 following a purchase from 27/08/2023

Very bad delivery time.

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Response from 1001hobbies Published on 18/10/2023

Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.

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Vittorio A.

Rating: 4 out of 5

Published on 01/10/2023 à 21h13 following a purchase from 25/09/2023

Buying Tamiya colors from your store, I noticed that the small bottles have a sticker on the side that covers the color code making it difficult to recognize.

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Response from 1001hobbies Published on 18/10/2023

Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies

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Pierre G.

Rating: 4 out of 5

Published on 01/10/2023 à 20h28 following a purchase from 16/08/2023

Some supply problems. But you found the right solution. Many thanks

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Response from 1001hobbies Published on 18/10/2023

Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service

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joseph S.

Rating: 4 out of 5

Published on 01/10/2023 à 17h41 following a purchase from 24/09/2023

Nothing to say

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Response from 1001hobbies Published on 18/10/2023

Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service

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Marco C.

Rating: 4 out of 5

Published on 01/10/2023 à 15h05 following a purchase from 27/08/2023

From email received mail sent expected delivery 18/9. After a few days of waiting, I requested information and the package was reported shipped 20/9.

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Response from 1001hobbies Published on 18/10/2023

Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies

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Hanns-Martin Z.

Rating: 1 out of 5

Published on 01/10/2023 à 14h27 following a purchase from 01/07/2023

2 months delivery time, very bad.

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Response from 1001hobbies Published on 14/11/2023

Hello, Thank you for taking the trouble to report this incident. Please send us an e-mail to the following address: [email protected], so that customer service can take care of answering your request. We sincerely apologize for this incident. Sincerely, The customer service of 1001hobbies.

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Christian F.

Rating: 4 out of 5

Published on 30/09/2023 à 11h39 following a purchase from 14/08/2023

Everything is great, except for a small error here I'm still waiting for a response

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Response from 1001hobbies Published on 18/10/2023

Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service

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Jacco V.

Rating: 4 out of 5

Published on 27/09/2023 à 22h45 following a purchase from 20/09/2023

Clear product description and easy to find. And was delivered quickly and is well informed of when the package arrives.

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christophe D.

Rating: 1 out of 5

Published on 27/09/2023 à 09h32 following a purchase from 08/09/2023

Unprofessional and unfriendly

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Jaume M.

Rating: 1 out of 5

Published on 26/09/2023 à 13h17 following a purchase from 13/09/2023

The model is also simple, its quality is terrible and the instructions are not in Spanish, something that should be warned. A horrible purchase, I will probably never buy anything from 1001 hobbies again.

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PIERRE L.

Rating: 4 out of 5

Published on 26/09/2023 à 11h59 following a purchase from 31/08/2023

much too long at the moment

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Maxence G.

Rating: 4 out of 5

Published on 26/09/2023 à 11h59 following a purchase from 20/09/2023

Very good service, nothing more to say

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Óscar D.

Rating: 1 out of 5

Published on 25/09/2023 à 18h17 following a purchase from 07/09/2023

I ordered it at the beginning of August and it arrived in mid-September after 2 failed shipments and I had to protest, without anyone telling me what was wrong :(

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