Customer reviews of 1001hobbies

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Tijl V.

Rating: 4 out of 5

Published on 25/09/2023 à 15h50 following a purchase from 28/08/2023

Is a nice site.Received my product a day early myself.Will definitely order from them again.

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Stéphane R.

Rating: 4 out of 5

Published on 25/09/2023 à 11h37 following a purchase from 06/09/2023

Smooth transaction

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Paul H.

Rating: 4 out of 5

Published on 24/09/2023 à 14h20 following a purchase from 27/08/2023

Good value, well packaged, just takes a little time to arrive, but worth waiting for.

Response from 1001hobbies Published on 18/10/2023

Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We wish you an excellent day 1001hobbies customer service

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emmanuel M.

Rating: 4 out of 5

Published on 24/09/2023 à 13h55 following a purchase from 29/08/2023

order delivered on time at the latest, and well protected too.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 23/09/2023 à 21h32 following a purchase from 08/08/2023

Deadlines not met Platform not responsive

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Daniel C.

Rating: 4 out of 5

Published on 23/09/2023 à 20h23 following a purchase from 05/09/2023

difficult to track the order and not very accurate...

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loic L.

Rating: 4 out of 5

Published on 23/09/2023 à 16h57 following a purchase from 10/09/2023

The time between purchase and dispatch is relatively long. Apart from that, nothing to say

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frederic P.

Rating: 4 out of 5

Published on 22/09/2023 à 19h26 following a purchase from 04/09/2023

Delivery conforms but received with a small delay

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Miguel Ángel V.

Rating: 4 out of 5

Published on 22/09/2023 à 17h57 following a purchase from 02/09/2023

The shipping is very slow. When I received it I didn't remember what I had ordered. I ordered only paint so I can't comment on the rest.

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Alain P.

Rating: 1 out of 5

Published on 22/09/2023 à 17h56 following a purchase from 06/09/2023

I do not recommend this site, my order was badly prepared, a product not delivered although in stock, the other products incomplete, delivery times not respected, I had to return my incomplete order and be refunded by PAYPAL, I advise you to use this method of payment in case of problems with them. They are unreachable on the phone and don't always answer quickly, or even forget to send you their replies. Added to this is a billing error, inaccurate total and a wrong parcel number, making tracking impossible! We wish you good luck!

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ALESSANDRO M.

Rating: 4 out of 5

Published on 21/09/2023 à 13h55 following a purchase from 24/08/2023

Everything went well in the end, you have some problems with pre-order items because the waiting time is not clear. Otherwise the call center worked and they gave me support.

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Response from 1001hobbies Published on 18/10/2023

Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies

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David V.

Rating: 1 out of 5

Published on 21/09/2023 à 11h37 following a purchase from 02/09/2023

Extremely long delivery time, ordered 24ml bottles and received 18ml. Very slow response.

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Wayne H.

Rating: 4 out of 5

Published on 20/09/2023 à 21h23 following a purchase from 23/08/2023

Shipping box could be better

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JANSSENS M.

Rating: 4 out of 5

Published on 19/09/2023 à 16h48 following a purchase from 28/08/2023

See my previous reviews. Always have to repeat my same text.

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Gerhard S.

Rating: 4 out of 5

Published on 19/09/2023 à 13h21 following a purchase from 03/09/2023

Price performance in order. Only the parcel tracking is only in French and cannot be accessed in German.

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Response from 1001hobbies Published on 18/10/2023

Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service

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Jaap B.

Rating: 4 out of 5

Published on 19/09/2023 à 10h15 following a purchase from 07/09/2023

Order went fine. No problems.

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Comprador Verificado

Rating: 4 out of 5

Published on 18/09/2023 à 17h55 following a purchase from 06/08/2023

Usually everything usually goes well, but in this last order I ordered two units of the same display case. They sent me only one of them in a separate package from the rest of the order and they didn't know anything about the other one. About a month ago I contacted them to see how we could solve it, they told me that the amount would be credited to my account and to this day they still don't know anything.

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Melanie T.

Rating: 1 out of 5

Published on 18/09/2023 à 13h35 following a purchase from 08/09/2023

Contacted via email via customer service to ask where the item is I didn't know it had to come from France but then you get such a blunt and rude response . I have pointed out to them that I am not enamored with their response . So would like to file a complaint at this point!

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André S.

Rating: 4 out of 5

Published on 17/09/2023 à 16h02 following a purchase from 04/09/2023

Why these systematically announced delays in order preparation?

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Jose Manuel M.

Rating: 1 out of 5

Published on 17/09/2023 à 15h00 following a purchase from 05/08/2023

On August 5th I placed an order for Evergreen paints and squares. Does anyone think I would have done it if I had known it was going to arrive on September 13th? The shipment must have been sent by turtle courier, it took 10 days for the package to arrive in Paris to Spain. It took 10 days for the package to get from Paris to Spain. I don't think I will ever buy from them again.

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Tommaso M.

Rating: 1 out of 5

Published on 17/09/2023 à 14h02 following a purchase from 28/08/2023

First and last time I order on this site

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Mateusz B.

Rating: 4 out of 5

Published on 16/09/2023 à 21h15 following a purchase from 14/08/2023

It took a long time to reach me.

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Bart D.

Rating: 4 out of 5

Published on 16/09/2023 à 00h19 following a purchase from 10/09/2023

Delivered quickly, everything was included only the box of the Gundam kit had some damage.

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rodolphe W.

Rating: 4 out of 5

Published on 15/09/2023 à 21h46 following a purchase from 08/09/2023

package received, but a little late, box a little crushed, saw sent in a bubble letter, and sent by world relay, either and Normally correct, and that now there should be no problem, ro your customer.

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jacky G.

Rating: 4 out of 5

Published on 15/09/2023 à 20h09 following a purchase from 01/09/2023

A good follow-up of my parcel moreover a good packing for the protection of my order nothing to say.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 15/09/2023 à 18h46 following a purchase from 12/08/2023

Very good site with a wide selection.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 15/09/2023 à 08h50 following a purchase from 21/08/2023

Too bad a label hides the product number.

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Geverifieerde Koper

Rating: 1 out of 5

Published on 15/09/2023 à 00h18 following a purchase from 14/05/2023

Do not answer mails.Question regarding discount code not working.Product in shopping cart spontaneously increased in price too.It was not a promotional product.I hesitate to order again....

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Comprador Verificado

Rating: 1 out of 5

Published on 14/09/2023 à 14h46 following a purchase from 04/08/2023

I would not recommend the purchase: I made the purchase, a week later I received by mail the status of the order indicating that it would arrive in a few days. Unfortunately a month later it had not arrived. Along the way there were more than 5 unanswered emails from 1001hobbies. Better choose other suppliers.

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Arnaud C.

Rating: 1 out of 5

Published on 14/09/2023 à 12h35 following a purchase from 28/08/2023

I waited more than two weeks for my order to be taken into account, then it arrived a few days later, and in the end I didn't get everything I ordered: 3 items out of the 5 basic items, instead of taking a larger box, it will be in two packages.

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Daniel F.

Rating: 4 out of 5

Published on 13/09/2023 à 17h11 following a purchase from 27/08/2023

Good deal and Quick sendding

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john F.

Rating: 1 out of 5

Published on 13/09/2023 à 15h52 following a purchase from 08/08/2023

order received after 5weeks in damaged package after several mails about delay and 1 mail that my address was unknown.contents pa.kket was not damaged

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Geoffrey L.

Rating: 4 out of 5

Published on 13/09/2023 à 13h58 following a purchase from 29/08/2023

Very good, I recommend

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Lynda B.

Rating: 4 out of 5

Published on 12/09/2023 à 12h40 following a purchase from 12/08/2023

Firstly, my apologies for not replying sooner.
I received my husband"s Fiat BR-20 1/72 on 29.7.23, and subsequently, on the 12.8.23 another Fiat BR-20 plus the Junkers Ju 88A-4. Would it be possible to return the Fiat Mask?
All of the masks are apparently 'the best that can be found'! Praise indeed!
I look forward to hearing from you regarding the Fiat BR-20 Mask being returned.

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Lucie B.

Rating: 1 out of 5

Published on 11/09/2023 à 20h24 following a purchase from 10/07/2023

This company did not ship my order until a month after it was ordered. It was only when I requested to cancel the order as I had to order from somewhere else that they decided to ship it out!
The customer service team were not good or helpful.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 11/09/2023 à 17h50 following a purchase from 17/08/2023

Fluorescent shades are difficult to apply evenly. Any advice?

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Billy-Jo P.

Rating: 1 out of 5

Published on 11/09/2023 à 12h10 following a purchase from 14/07/2023

love the product it just took so long!!

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Verified Buyer

Rating: 1 out of 5

Published on 11/09/2023 à 00h32 following a purchase from 14/04/2023

Wanna waste your time with customer service barely replying? Plz buy from them then bc I bought an item from them and haven’t received it ever since and it was back in April haha love that

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Comprador Verificado

Rating: 1 out of 5

Published on 09/09/2023 à 12h33 following a purchase from 05/08/2023

I am very unhappy because I have not received my order after one month but you did charge it.

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emmanuel M.

Rating: 4 out of 5

Published on 08/09/2023 à 13h33 following a purchase from 23/08/2023

Order conformed to my request and was delivered as expected. But what's a pity, is that there's a lack of advantages in some models from Hasegawa or Tamiya in 1/48 that I can't find any more.

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