Customer reviews of 1001hobbies

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Christine M.

Rating: 4 out of 5

Published on 07/09/2023 à 15h13 following a purchase from 19/08/2023

The delivery took quite a long time. The products were as expected and very good!

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Rene C.

Rating: 4 out of 5

Published on 06/09/2023 à 17h07 following a purchase from 26/08/2023

Does not correspond completely to the photo in the ad.

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Verifizierter Käufer

Rating: 1 out of 5

Published on 05/09/2023 à 18h19 following a purchase from 28/08/2023

Did not receive my package (it was shipped to Germany with LaPoste, where can that be?) no response to the support ticket , no one answers the phone.... never buy anything from here again!

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Comprador Verificado

Rating: 1 out of 5

Published on 04/09/2023 à 10h37 following a purchase from 31/07/2023

My experience was quite bad. Before buying the product I asked for information to make sure, in addition to taking time to satisfy the mail since by phone impossible, they tell me one thing and then send another (I have it all in writing).
They take a long time to serve order and now to return a thousand laps since obviously they have not sent me what they said it was .... sorry but in my case I can not say anything good about them.

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Geverifieerde Koper

Rating: 4 out of 5

Published on 04/09/2023 à 08h23 following a purchase from 22/08/2023

Shipping can sometimes take a while but overall very happy

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Acheteur Vérifié

Rating: 1 out of 5

Published on 03/09/2023 à 13h56 following a purchase from 16/08/2023

I ordered some paints, which were available at the time I placed the order, the shipment was delayed because 1 then 2 items were missing, so the shipment took a long time, but was still well packaged, except that, I don't know why, they stuck labels on the paint cans, and it was no longer possible to read the reference, so yes, I know the difference between white and black, but I ordered several shades of brown, and frankly I'm having trouble finding the right references, even with a color chart, I would have bought 1 time from them

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Response from 1001hobbies Published on 25/10/2023

Hello Sir, We're passing this information on to our suppliers right away, as we've been informing them of this problem several times now. Unfortunately, these are mandatory standards, which is why it's complicated to have them changed! We apologize for the inconvenience. Please accept our sincere apologies. Good day 1001Hobbies

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Acheteur Vérifié

Rating: 1 out of 5

Published on 03/09/2023 à 12h22 following a purchase from 18/08/2023

Crazy site and they made a mistake in the delivery address. Very bad store to flee from....

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Response from 1001hobbies Published on 25/10/2023

Hello Sir, We are not responsible for the information you provide on the site when placing your order. The addresses are transmitted to our logistics depot as they are, and we do not change anything. We would like to thank you for your very useful opinion, which helps us to improve the quality of our site every day! @soon at 1001hobbies.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 03/09/2023 à 10h41 following a purchase from 02/08/2023

colli well received

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Verified Buyer

Rating: 4 out of 5

Published on 02/09/2023 à 17h11 following a purchase from 22/08/2023

My delivery was meant to come in between the 26-29th but came the 30th other than that good company

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Geverifieerde Koper

Rating: 4 out of 5

Published on 02/09/2023 à 15h12 following a purchase from 23/08/2023

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Acheteur Vérifié

Rating: 4 out of 5

Published on 02/09/2023 à 15h09 following a purchase from 21/08/2023

Hello, I was pleasantly surprised to have the 3 steel pigments. One steel pot was broken but I'm not complaining! Thank you.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 02/09/2023 à 10h03 following a purchase from 07/08/2023

No problem finding the products I needed, very well designed and easy to use. Shipping costs a bit high ???

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Acquirente Verificato

Rating: 4 out of 5

Published on 30/08/2023 à 15h34 following a purchase from 18/08/2023

Average prices, accurate in delivery

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Comprador Verificado

Rating: 4 out of 5

Published on 30/08/2023 à 14h37 following a purchase from 13/08/2023

Courier send email advising delivery for a Monday but did not deliver till the Tuesday other than that the service was quick

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Geverifieerde Koper

Rating: 4 out of 5

Published on 29/08/2023 à 21h07 following a purchase from 25/07/2023

Always delivered in good condition. Only the payment method is complicated. There are no Belgian banks listed. I have to pay via a detour. It is easier to pay directly.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 27/08/2023 à 12h51 following a purchase from 13/08/2023

The order was perfect and well packaged. But the delivery time is really long.

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Verified Buyer

Rating: 4 out of 5

Published on 26/08/2023 à 22h22 following a purchase from 08/08/2023

Its my first order...

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Geverifieerde Koper

Rating: 4 out of 5

Published on 26/08/2023 à 16h12 following a purchase from 01/08/2023

The delivery time is a little longer, but the product is exactly as described on the site. I am very satisfied with it

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Verified Buyer

Rating: 1 out of 5

Published on 26/08/2023 à 16h08 following a purchase from 17/07/2023

Battery came late and did not work….. with a dead battery

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Acheteur Vérifié

Rating: 1 out of 5

Published on 26/08/2023 à 12h59 following a purchase from 25/04/2023

I placed an order and only received a third of it, as the rest was unavailable... what's more, some of the figurines I ordered were packaged in the wrong way and the packaging was damaged (despite my note in the comments to pack carefully and not to bend the tabs on the boxes). Only the customer service lady I spoke to on the phone was very understanding and helpful. Well done to her, because the rest is unsatisfactory...

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Verifizierter Käufer

Rating: 4 out of 5

Published on 26/08/2023 à 12h32 following a purchase from 25/04/2023

Good selection but unfortunately many items not in stock. Delivery was always easy to track. Customer service always responded quickly.

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Geverifieerde Koper

Rating: 4 out of 5

Published on 24/08/2023 à 20h26 following a purchase from 16/08/2023

Fast and well organized

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Acheteur Vérifié

Rating: 4 out of 5

Published on 24/08/2023 à 17h29 following a purchase from 06/08/2023

Product being restocked at time of order not reported. Order received the day after shipment.

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Geverifieerde Koper

Rating: 4 out of 5

Published on 24/08/2023 à 16h50 following a purchase from 15/08/2023

See my previous reviews. My reviews have not changed.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 24/08/2023 à 16h15 following a purchase from 09/08/2023

Delivery a few days late but otherwise a good experience.

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Geverifieerde Koper

Rating: 4 out of 5

Published on 24/08/2023 à 15h10 following a purchase from 27/07/2023

Delivery and everything was just good nothing to complain about

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Geverifieerde Koper

Rating: 4 out of 5

Published on 24/08/2023 à 12h57 following a purchase from 06/08/2023

Everything was good, the UI is clear, the only things I can comment on is the breadth of the selection, shipping wasn't too fast either but the site can't do anything about that. Overall, 9/10

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Acheteur Vérifié

Rating: 4 out of 5

Published on 24/08/2023 à 11h18 following a purchase from 28/07/2023

Very good, easy-to-use site.

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Verified Buyer

Rating: 1 out of 5

Published on 23/08/2023 à 17h00 following a purchase from 14/04/2023

Website made out they were a British site by charging in GBP and posting a U.K. number. The total cost included VAT. Found later they were based in France and the VAT was French tax. Ended up paying 40% as HMRC charged another 20% on arrival. HMRC told me as the product was sold and exported to U.K. it should not have been subject to French tax. Told the company but not answer. Please be aware before buying from this company.

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Verified Buyer

Rating: 1 out of 5

Published on 23/08/2023 à 16h40 following a purchase from 15/07/2023

Today is 8/23/23 and I have not received my Futaba antenna. It was o ly $30.00 or but still. When I contacted the company I was told I shipped it cheap way so it could not be traced. Guess I'm the money. Customers....BEWARE!!!

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Acheteur Vérifié

Rating: 4 out of 5

Published on 23/08/2023 à 15h33 following a purchase from 10/07/2023

Good service and fast shipping

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Acheteur Vérifié

Rating: 4 out of 5

Published on 23/08/2023 à 07h25 following a purchase from 26/07/2023

Extremely fast response to my problem and efficient solution found

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Comprador Verificado

Rating: 1 out of 5

Published on 22/08/2023 à 15h57 following a purchase from 06/08/2023

The product is missing parts, has paint residues and the box is open, and it has taken 15 days to arrive.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 21/08/2023 à 18h05 following a purchase from 12/08/2023

very good, but I was surprised that my paints arrived in a soft envelope rather than a small cardboard box.

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Verifizierter Käufer

Rating: 4 out of 5

Published on 21/08/2023 à 10h57 following a purchase from 03/07/2023

As always, everything is fine!

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Geverifieerde Koper

Rating: 4 out of 5

Published on 21/08/2023 à 08h07 following a purchase from 16/08/2023

Everything right on time, and neatly packaged.

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Acheteur Vérifié

Rating: 1 out of 5

Published on 21/08/2023 à 03h09 following a purchase from 23/07/2023

The products really aren't that great. There's tape on the joints and the plastic is really light. As for service, when you mark a product in stock, you shouldn't have to wait two weeks for delivery. We need to improve on this last point.

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Geverifieerde Koper

Rating: 4 out of 5

Published on 20/08/2023 à 18h13 following a purchase from 02/08/2023

Nice kit for nice price, however shipping took longer than expected and hardly any communication about this, could be better

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Acheteur Vérifié

Rating: 4 out of 5

Published on 20/08/2023 à 17h29 following a purchase from 04/08/2023

Navigation on the site, at least on mobile, isn't very fluid or intuitive, but it's fine, delivery was fast and the package was well cared for.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 20/08/2023 à 16h29 following a purchase from 14/08/2023

100/100 satisfaction

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