1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Delivery date on time, items well protected and conform to my order.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Nicolas S.
Rating: 1 out of 5
following a purchase from 16/09/2023
I am still waiting for my order because I have no tracking number to reference. They should use serious shipping companies: who is Delivengo? I don't think I will order again.
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Response from 1001hobbies
Contact Request Thank you for your comment. Thank you for taking the time to highlight this incident and we apologize. Please contact customer service at [email protected]. Thank you for your time. Thank you for your confidence in 1001Hobbies.
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Mylian R.
Rating: 1 out of 5
following a purchase from 12/09/2023
No parcel received
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Bruce J.
Rating: 4 out of 5
following a purchase from 11/09/2023
Hi l Am Totally Happy With Service, From 1001hobbies.com, Please No Problem at All.. For What l Got Decals.. Please
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
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Thierry S.
Rating: 4 out of 5
following a purchase from 25/08/2023
Well received the order, the only problem I encountered: two emails and two calls to get information about the order and the delivery date.
once the last call was made, everything was back to normal.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Hubert C.
Rating: 4 out of 5
following a purchase from 11/09/2023
Nice
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Pierre-Alexandre T.
Rating: 1 out of 5
following a purchase from 03/09/2023
Order incomplete on delivery. An invoiced item was missing because it was unavailable. They shipped as if nothing had happened. When I asked for a refund for the missing item, I was told that my order had been delivered. I explained the problem a second time: radio silence. A third e-mail to explain the situation again. Still no response other than to advertise for new products. Lack of seriousness and consideration for the customer, bordering on fraudulent.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Alastair M.
Rating: 4 out of 5
following a purchase from 16/09/2023
Delivery times to the UK were OK, given the added complication of Brexit, and there was a brief hold-up due to a query on the import paperwork. On arrival the kits were delivered in a box that was just about adequate, but it and the internal packing could have been better and I feel lucky that there wasn't actually any damage to the contents. Hence only 4 stars rather than 5.
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We wish you an excellent day 1001hobbies customer service
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Esben Heine P.
Rating: 4 out of 5
following a purchase from 15/08/2023
Very happy.
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
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Daniele C.
Rating: 4 out of 5
following a purchase from 15/09/2023
Everything can be found, slightly slow shipping could be improved....
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
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Mark B.
Rating: 4 out of 5
following a purchase from 24/07/2023
The order went well and I received the goods, however I had a delay due to customs. It would be good if you could consider charging the vat from your end then I wouldn't have been charged large extra courier processing charge.
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We wish you an excellent day 1001hobbies customer service
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Janssens M.
Rating: 4 out of 5
following a purchase from 01/09/2023
I keep repeating. Perfect handling of my orders.
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Kees K.
Rating: 4 out of 5
following a purchase from 21/08/2023
no complaints
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Cédric G.
Rating: 4 out of 5
following a purchase from 10/09/2023
the customer service is very good.but above all you have a very wide choice and that's the main thing.the only problem is the prices which are sometimes much higher than those of your competitors.but that's apparently a supplier problem.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Jean L.
Rating: 1 out of 5
following a purchase from 27/08/2023
Very bad delivery time.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Vittorio A.
Rating: 4 out of 5
following a purchase from 25/09/2023
Buying Tamiya colors from your store, I noticed that the small bottles have a sticker on the side that covers the color code making it difficult to recognize.
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
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Pierre G.
Rating: 4 out of 5
following a purchase from 16/08/2023
Some supply problems. But you found the right solution. Many thanks
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Joseph S.
Rating: 4 out of 5
following a purchase from 24/09/2023
Nothing to say
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Marco C.
Rating: 4 out of 5
following a purchase from 27/08/2023
From email received mail sent expected delivery 18/9. After a few days of waiting, I requested information and the package was reported shipped 20/9.
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
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Hanns-Martin Z.
Rating: 1 out of 5
following a purchase from 01/07/2023
2 months delivery time, very bad.
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Response from 1001hobbies
Hello, Thank you for taking the trouble to report this incident. Please send us an e-mail to the following address: [email protected], so that customer service can take care of answering your request. We sincerely apologize for this incident. Sincerely, The customer service of 1001hobbies.
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Christian F.
Rating: 4 out of 5
following a purchase from 14/08/2023
Everything is great, except for a small error here I'm still waiting for a response
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Jacco V.
Rating: 4 out of 5
following a purchase from 20/09/2023
Clear product description and easy to find. And was delivered quickly and is well informed of when the package arrives.
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Christophe D.
Rating: 1 out of 5
following a purchase from 08/09/2023
Unprofessional and unfriendly
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Jaume M.
Rating: 1 out of 5
following a purchase from 13/09/2023
The model is also simple, its quality is terrible and the instructions are not in Spanish, something that should be warned. A horrible purchase, I will probably never buy anything from 1001 hobbies again.
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Pierre L.
Rating: 4 out of 5
following a purchase from 31/08/2023
much too long at the moment
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Maxence G.
Rating: 4 out of 5
following a purchase from 20/09/2023
Very good service, nothing more to say
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Óscar D.
Rating: 1 out of 5
following a purchase from 07/09/2023
I ordered it at the beginning of August and it arrived in mid-September after 2 failed shipments and I had to protest, without anyone telling me what was wrong :(
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Tijl V.
Rating: 4 out of 5
following a purchase from 28/08/2023
Is a nice site.Received my product a day early myself.Will definitely order from them again.
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Stéphane R.
Rating: 4 out of 5
following a purchase from 06/09/2023
Smooth transaction
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Paul H.
Rating: 4 out of 5
following a purchase from 27/08/2023
Good value, well packaged, just takes a little time to arrive, but worth waiting for.
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We wish you an excellent day 1001hobbies customer service
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Emmanuel M.
Rating: 4 out of 5
following a purchase from 29/08/2023
order delivered on time at the latest, and well protected too.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/08/2023
Deadlines not met Platform not responsive
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Daniel C.
Rating: 4 out of 5
following a purchase from 05/09/2023
difficult to track the order and not very accurate...
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Loic L.
Rating: 4 out of 5
following a purchase from 10/09/2023
The time between purchase and dispatch is relatively long. Apart from that, nothing to say
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Frederic P.
Rating: 4 out of 5
following a purchase from 04/09/2023
Delivery conforms but received with a small delay
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Miguel Ángel V.
Rating: 4 out of 5
following a purchase from 02/09/2023
The shipping is very slow. When I received it I didn't remember what I had ordered. I ordered only paint so I can't comment on the rest.
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Alain P.
Rating: 1 out of 5
following a purchase from 06/09/2023
I do not recommend this site, my order was badly prepared, a product not delivered although in stock, the other products incomplete, delivery times not respected, I had to return my incomplete order and be refunded by PAYPAL, I advise you to use this method of payment in case of problems with them. They are unreachable on the phone and don't always answer quickly, or even forget to send you their replies. Added to this is a billing error, inaccurate total and a wrong parcel number, making tracking impossible! We wish you good luck!
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Alessandro M.
Rating: 4 out of 5
following a purchase from 24/08/2023
Everything went well in the end, you have some problems with pre-order items because the waiting time is not clear. Otherwise the call center worked and they gave me support.
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
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David V.
Rating: 1 out of 5
following a purchase from 02/09/2023
Extremely long delivery time, ordered 24ml bottles and received 18ml. Very slow response.
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Wayne H.
Rating: 4 out of 5
following a purchase from 23/08/2023
Shipping box could be better
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