Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
They list items on their website they don't have. I don't want to say it's a scam, but it's pretty close. They disregarded my email instructions regarding my order and took their own actions. Very disappointing.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 22/07/2023
Clear homepage. Ordering and shipping went smoothly. I was informed about a delay in delivery without being asked.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 16/07/2023
very good
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 14/07/2023
All good, product matching the description. Insufficient gift package and delivery time a little too long.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 19/07/2023
🫵 Everything is fine
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 26/05/2023
Great website, great collection, customer service did take several days for me to get a response, but was otherwise well served.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/05/2023
No luck with this order, three months for delivery after two phone calls and two emails with no response, so yes, just one star, and I will no longer be a customer of this site.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 10/07/2023
A stock order taking almost 14 days instead of three days. Probably 1001 hobbies had to order the product from Japan first and then send it to me. Really sad when the item is listed as stock with the mailbox package also having to cost at least 6.95. This was my first and also my last order at 1001hobbies.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 11/07/2023
All ok
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 13/07/2023
When I placed my order it was supposed to ship within 1week. After 2 weeks I received my order. My messages on your site were not responded to. You guys are even slower than aliexpress. I will never order anything from you again. Worthless mess.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/06/2023
xxxx
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 13/07/2023
We ordered a helicopter for our son. The packaging had already been opened once and the remote control was missing. Tears flowed at the birthday table. My son asks me every day if I have reached anyone at 1001 - unfortunately not. I am now getting the money back via Paypal. Never ever again.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/03/2023
Run away! Deadlines not met, customer service in freewheel mode: unable to do what's asked of them. A lot of stress and fruitless e-mail exchanges. A horror! All this to find myself running to find a replacement gift at the last minute, when I had ordered 2 items in March for an important birthday in June... Help!
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 14/07/2023
Well and neatly taken care of. But find the delivery time very long. Is six days in between and I find that less.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/07/2023
I did not receive the item I ordered.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/07/2023
Searching and ordering are clear and easy. However, there are inconsistencies between package tracking and carrier information.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/06/2023
Hello, it's a shame that the product is not in stock and that it takes so long to receive the product ...
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 11/05/2023
Quality is really top even after 2 months, which I think is already a long time, the quality can make up for it.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 10/06/2023
Order took 5 weeks to arrive from the time it was ordered
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/07/2023
Good for management Improve kits. Cutter a bit light Medium brushes. I have better Raphaël brushes.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/07/2023
Delivery on time. Model arrived in good condition. Less protective packaging than your Oups Model competitor.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 05/07/2023
I am very happy with the kit, only the delivery time was a bit long.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/06/2023
The order went well
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 30/05/2023
Delivery took a very long time; battery broken; now I am supposed to send the defective battery back so that they can see what the problem is; I ordered the product in May and have not been able to use it until today in mid-July; who knows what will happen next
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Response from 1001hobbies
Hello, thank you for your message. We apologize for this situation, which is out of our control. I see that our customer service is indeed taking care of the situation, and I ask you to believe that we will do everything we can to find a solution for you quickly. Do not hesitate to continue to communicate with us by email at [email protected]. Have a nice day.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 06/07/2023
From ordering to delivery, everything was perfect.
The price performance was fine.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/07/2023
Good product Too bad the cardboard packaging is torn and has damaged the model boxes.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 28/06/2023
After five weeks , which is super long , I finally received the order . half of the stickers were short . too bad , but I have not seen me again . I sent an email , but got no response to date .
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/07/2023
I didn't receive the right order. Too bad everything was perfect until now. If your colleague Laure could get back to me, thank you.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 01/06/2023
Order perfect , little long delivery time.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 06/07/2023
excellent delivery on time and nicely packaged
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Verified Buyer
Rating: 4 out of 5
following a purchase from 17/06/2023
Some of the pads do not come off, they are stuck together and I have to cut them to separate. Otherwise, I do thank you.
.Anne
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 16/06/2023
The packaging was terrible and obviously the display case was broken, I claimed it and never heard from them again.
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Response from 1001hobbies
Hello, thank you for your message. We are very sorry for this situation. If we have not heard from you, it is very likely that we have no record of your message. Could you please send us an email with photos of the window in question to [email protected]? We will find a solution. Thank you very much and have a nice day
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 19/06/2023
The product was perfect, just as I wanted it to be. It arrived on time and therefore my experience was good.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 02/06/2023
Accurate, on-time delivery, average prices!
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 09/06/2023
I was skeptical at first, but it seems to be reputable. Shipping was a week longer than stated, but OK.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/07/2023
Nothing to say
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 02/07/2023
Good price for the model purchased, arrived relatively quickly with excellent packaging, a little high shipping costs.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 05/06/2023
. Quite good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/06/2023
Fine
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/06/2023
Delay a little long but nevertheless correct
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