1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Well and neatly taken care of. But find the delivery time very long. Is six days in between and I find that less.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/07/2023
I did not receive the item I ordered.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/07/2023
Searching and ordering are clear and easy. However, there are inconsistencies between package tracking and carrier information.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/06/2023
Hello, it's a shame that the product is not in stock and that it takes so long to receive the product ...
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 11/05/2023
Quality is really top even after 2 months, which I think is already a long time, the quality can make up for it.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 10/06/2023
Order took 5 weeks to arrive from the time it was ordered
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/07/2023
Good for management Improve kits. Cutter a bit light Medium brushes. I have better Raphaël brushes.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/07/2023
Delivery on time. Model arrived in good condition. Less protective packaging than your Oups Model competitor.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 05/07/2023
I am very happy with the kit, only the delivery time was a bit long.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/06/2023
The order went well
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 30/05/2023
Delivery took a very long time; battery broken; now I am supposed to send the defective battery back so that they can see what the problem is; I ordered the product in May and have not been able to use it until today in mid-July; who knows what will happen next
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Response from 1001hobbies
Hello, thank you for your message. We apologize for this situation, which is out of our control. I see that our customer service is indeed taking care of the situation, and I ask you to believe that we will do everything we can to find a solution for you quickly. Do not hesitate to continue to communicate with us by email at [email protected]. Have a nice day.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 06/07/2023
From ordering to delivery, everything was perfect.
The price performance was fine.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/07/2023
Good product Too bad the cardboard packaging is torn and has damaged the model boxes.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 28/06/2023
After five weeks , which is super long , I finally received the order . half of the stickers were short . too bad , but I have not seen me again . I sent an email , but got no response to date .
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/07/2023
I didn't receive the right order. Too bad everything was perfect until now. If your colleague Laure could get back to me, thank you.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 01/06/2023
Order perfect , little long delivery time.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 06/07/2023
excellent delivery on time and nicely packaged
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Verified Buyer
Rating: 4 out of 5
following a purchase from 17/06/2023
Some of the pads do not come off, they are stuck together and I have to cut them to separate. Otherwise, I do thank you.
.Anne
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 16/06/2023
The packaging was terrible and obviously the display case was broken, I claimed it and never heard from them again.
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Response from 1001hobbies
Hello, thank you for your message. We are very sorry for this situation. If we have not heard from you, it is very likely that we have no record of your message. Could you please send us an email with photos of the window in question to [email protected]? We will find a solution. Thank you very much and have a nice day
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 19/06/2023
The product was perfect, just as I wanted it to be. It arrived on time and therefore my experience was good.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 02/06/2023
Accurate, on-time delivery, average prices!
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 09/06/2023
I was skeptical at first, but it seems to be reputable. Shipping was a week longer than stated, but OK.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/07/2023
Nothing to say
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 02/07/2023
Good price for the model purchased, arrived relatively quickly with excellent packaging, a little high shipping costs.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 05/06/2023
. Quite good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/06/2023
Fine
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/06/2023
Delay a little long but nevertheless correct
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/06/2023
I am very unhappy, this is the second time I have ordered from this site and both times there have been delays in delivery. Product ordered on June 16th received on July 8th. There will be no third order. For a site that recommends buying French, you should be able to deliver within 3 days maximum. Comprenne qui pourra !
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/06/2023
Bonjour , maquette commander sans problème , le seul soucis c'est le temps d'attente pour la livraison presque 15 jours alors que d'autre site livre entre deux et 5 jours maxi même les Belges livre plus vite . si non a part cela on est prévenue de l'arrivée du colis si non un bon site de maquette qui reste pas donner niveau prix.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/06/2023
Nothing in particular to report, despite a slight delay in delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/06/2023
Too bad there wasn't a notification that the product purchased was out of stock. Then, good communication from the team. Once the product was available, fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/07/2023
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/07/2023
Parcel lost but once relaunched, the parcel arrived quickly, very happy with the figurine :)
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 20/06/2023
I am satisfied with the service and the purchase. Only one detail is missing for the fifth star. I would like a shipping channel that allows tracking of shipping and delivery. Still, it remains a positive experience.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2023
Delays a little long, but serious delivery
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 29/05/2023
The site is well organized but perhaps a hair confusing.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 18/06/2023
It is that I received a voucher for this site otherwise I would never have ordered through this site. But it turns out they are scammers.
1. Free delivery from spending 100 euros, quite high but with such a store you're soon there anyway. I order here for 160 euros and use my vouchers. But they are not seen as money but as a discount code so you still have to pay shipping costs. Ridiculous 2. You order some things, half of them are delivered, namely all the small stuff, but you can forget about the big and expensive kit. If you then contact the customer service you get a response if you can send pictures because it should be in the box. Responded twice now and 2 weeks later and never heard anything back. Never buy anything here!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Response from 1001hobbies
Hello and thank you for your message. We are very sorry about this situation. I see that an email was sent to you from our customer service on 28/06, but it has not been answered. Can you confirm that you received this email? Regarding shipping costs, there are several conditions required to benefit from this: it is only when shipped by Mondial Relay, and under the condition that the dimensions of the package meet their standards. For the missing item, I will inform customer service again so they can keep in touch with you. Have a great day!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/06/2023
2 weeks to receive an order is pathetic, unacceptable. A serious lack of professionalism.
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Response from 1001hobbies
Hello, thank you for your message. We are sorry for this delay beyond our control, it is a problem that we encounter with this carrier which claims to be "economical". Having received a lot of negative feedback, we're going to find another carrier to ensure the best possible deliveries. Have a nice day!
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 25/06/2023
It was dispatched within a week as stated. It arrived well packaged. The product itself was unfortunately not quite the quality I had hoped for, but 1001Hobbies can't help that. I would order here again
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 04/05/2023
I didn't even get half of my order but paid for it. I actually want my money back.
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Response from 1001hobbies
Hello, thank you for your message. We deeply regret this situation. Could you please send a message to [email protected] indicating which items are missing? Thank you very much!
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