Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
I still haven't received my order. I sent a sworn statement that I had not received it. Since then, no news. I've been ordering from this site since 2014, and I find it strange not to hear from them at the slightest hitch.
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Response from 1001hobbies
Hello, thank you for your loyalty! My customer service colleague will be in touch by phone. Apparently, we sent you an e-mail on February 22 because, after the first shipment disappeared, one of the products had a 4-week restocking delay and the other was out of stock, and we wanted to know if you still wanted the available product sent. Anyway, my colleague will call you :) have a nice day!
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 10/01/2023
Very poor customer service.
Advise everyone not to buy from them. 4 months waiting for my refund.
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Response from 1001hobbies
Hello, thank you for your message. We are terribly sorry that this situation has occurred. I just saw that the refund request was actually made in early February, and the shipping of the remaining product has "overtaken" the refund that had been canceled, which I am very sorry about :( I have just made all the necessary arrangements for the refund to actually take place and as soon as possible. Have a nice day
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 27/01/2023
Order in good condition but non-existent customer service and delivery time of approximately 1 month.
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Response from 1001hobbies
Hello, thank you for your message, it is important to us. I am sorry for the delays that did not suit you. However, I would like to point out that these delays are clearly explained on the website, as the product is indicated as "Shipped within 1-2 weeks." Unfortunately, these are shipping times, not receiving times, and these delays are not understandable. Thank you for your understanding and have a nice day.
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 08/01/2023
Weeks of delivery time
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Response from 1001hobbies
Hello, thank you for your message. We apologize for the delay. One of the items was indeed out of stock and took longer to replenish than the supplier had stated. Have a nice day
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 27/02/2023
Just received the package with the order I placed on 27/02 and opening it I found an unwelcome surprise: instead of the ordered model in the package was a card game in French. Considering the fact that I placed the order exclusively to have this model, which is now not even available on the site anymore, and that I don't know what to do with the card game, I wonder: how do we solve this problem? I have tried again and again to call alnumber but after two or three minutes of waiting with the recorded voice no one ever answers and you are invited to call back later. I wrote to the contact address, but again only the automatic reply.... Of course, the "Customer Services" chat on your homepage doesn't work either: you press on the button and it gets stuck on "charging" indefinitely.
Update after a week: I finally managed to contact the company: an operator from abroad answers who is unable to get the picture, gives with pre-cooked answers and the only thing he manages to do is to activate the procedure for return and refund. I was assured by phone that I would be contacted by the shipper to pick up the package at home but, reading carefully the voucher sent to me for shipping I realized that I had to take the package to the Iteliane Post Office. Result? An hour in line just to place the package at the counter. WORST.Today, exactly one week after my shipment, I still have not received feedback from the seller.
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Response from 1001hobbies
Hello, thank you for your important message to improve the quality of our services. We are very sorry for this problem. I see that the procedure is still ongoing and I assure you that the refund will be made quickly upon receipt of the product. We apologize once again for this loss of time. In return, I can offer you a promotional code of 10€ valid on a possible next order: SAVCOM10. Have a nice day
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 02/02/2023
Very good products and fast and good delivery
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 08/02/2023
It took a little while for delivery, but it was correct.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 23/01/2023
Everything was perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2023
Very well packaged, just don't stick the labels on the color reference. Satisfied
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/02/2023
My order was sent in two shipments and I still haven't received the second package to date.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident. I think that the parcel has been delivered in the meantime, because on our side, both have been indicated as delivered. Please do not hesitate to come back to us if you have any concerns by sending an email to [email protected] Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/02/2023
Only site where I found the pieces for a good price. Fairly high shipping costs for France-Belgium
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/02/2023
Give more details on Tamyia products at the spray paint can level.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 26/02/2023
All good. Delivery time a little long
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Christian M.
Rating: 4 out of 5
following a purchase from 26/01/2023
After some confusion, everything is in order and I was well advised and served by a competent person.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 10/02/2023
The search function could be improved somewhat.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/02/2023
one regret for me, who uses Humbrol paints for my models, is that the paint numbers are missing from the list you provide. So if we refer to the manufacturer's indications for the part numbers, it's hard to get by.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 06/03/2023
This shipment consisted of a missing item, a 1/48 model. However, I received something that looks like Radio Control car parts. I've been waiting for a month and I don't know whether to reclaim my order or resell these parts.
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Response from 1001hobbies
Hello, we are very sorry about this situation. I can confirm that the refund for the product in question has been made today. Once again, we apologize and wish you a good day.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 24/02/2023
Too much time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2023
Perfect r.a.s.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 22/02/2023
Received the box I ordered with all the primers in them broken, the package was contaminated and it was stinking so much of chemicals that Royal Mail had to wrap it in a bag. Now I'm asking them fir a refund they want me to return it to them first!!! Seriously ehich carrier would ship a box contaminated with hazardous chemicals back to France?
Do not buy from this company at all! Save your money and a headache dealing with the customer service.
Response from 1001hobbies
Hello, thank you for your message. We are very sorry about this situation. It is likely that the person you spoke to did not realise the state of your parcel, I am sorry about that. I will make sure that a refund is issued as soon as possible. Have a nice day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/02/2023
Easy navigation
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 07/02/2023
The package arrived in perfect condition only that it takes a long time to arrive.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/02/2023
Ok well received the package, but I didn't think the figurines were so small.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2023
delivery conforms thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2022
Out of stock, so a little long lead time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/02/2023
No email is sent when the order is placed. And no delivery time is indicated.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/02/2023
Orders not received. Over a month to resolve the problem and it's still not over because the refund does not correspond to the amount paid. Customer service unreachable by phone and unresponsive to emails. I'd advise against it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/02/2023
The only problem is targeting the time slot for receiving the parcel.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 15/02/2023
It says a wide range but that does not take away from the fact that the delivery takes a very long time, this will definitely be the last time I will place another order. There are more modeling shops where the range is just as large probably greater, delivered within 1 or 2 business days.
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Response from 1001hobbies
Hello, thank you for your message. We are sorry to hear that you were not satisfied with the delivery time. The delivery times are clearly indicated with each product and some indeed need more time. We wish you a good day
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Verified Buyer
Rating: 1 out of 5
following a purchase from 28/01/2023
Poor instructions, especially for paint. Poor customer service as a part was broken in the pack and they say they dont make them anymore??? Finally, poor fitment. Will not buy another Trumpeter product.
Response from 1001hobbies
Hello, thank you for your message. We are sorry for the situation. I'm sure there was a communication problem with our customer service: the item is currently out of stock, but with an unspecified restocking date. It is therefore difficult to obtain the product for the moment, but it is possible that the product will appear in a new form for example. In any case, we apologize again.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 12/02/2023
My only problem is that I have to do a better job of letting people know that your France not in the States. Thanks!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/02/2023
Perfect - nothing to report
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Verified Buyer
Rating: 4 out of 5
following a purchase from 28/01/2023
Great product selection. Site needs better search and filter function. Shipping is slow and takes a while to arrive.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/02/2023
ras.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/02/2023
My order was fulfilled in perfect conditions and I thank you.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 12/02/2023
No shipping information, no response to phone or email.
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Response from 1001hobbies
Salve, grazie per il suo messaggio. Ci scusiamo per la situazione. Siamo stati informati che il pacco non è non tracciato, ma abbiamo una notifica datata venerdì che il pacco è in transito. Mi dispiace, ma può passare anche un mese prima che arrivi :( Le consiglio di aspettare la prossima settimana. If the package does not arrive within March 15, we will reverse the order again. Do not hesitate to contact us at [email protected] to make sure we receive your messages. Thank you!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/02/2023
Delivery as expected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/02/2023
Fast and accurate delivery. Thank you very much!
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Verified Buyer
Rating: 4 out of 5
following a purchase from 25/01/2023
Took a long time to ship, but I like what I ordered and the options on the site were really nice.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/02/2023
Shipping time too long.
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We are sorry if the product arrived late. We wish you an excellent day. 1001hobbies customer service
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