1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Very bad opinion, I received a different product than what I ordered and unfortunately this happened twice. I have returned the product and am still waiting to hear back regarding its replacement or a possible refund
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Response from 1001hobbies
Hello, thank you for your message. Could you please send an email to [email protected] to describe your situation? On our side, we haven't found anything. We will find a solution. Thank you very much!
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 22/02/2023
All correct Thank you.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 06/03/2023
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/03/2023
Correct site, but be careful if the delivery address is different from the billing address!
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 06/03/2023
I am sorry but twice an item was submitted that was not what was requested. Despite repeated reports nn the inconvenience has been remedied.
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Response from 1001hobbies
Hello, thank you for your message. Could you please send an email to [email protected] to describe your situation? On our side, we haven't found anything. We will find a solution. Thank you very much!
V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 18/03/2023
Unfortunately the legs of one figure broke off during shipping such fine small parts should be packed a little better with the helicopter fuselage E-sky Bell 222 everything was very well packed I am satisfied with it MFG
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 28/02/2023
improved order status and shipping information.A shortening of the wait time on the arrival of goods would be appreciated.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 06/03/2023
Selection is good, prices are a little high but it's a good store.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 16/03/2023
Pleasant website, communication could be better. Only after my own request the shipment was neatly resolved. But would have been nicer if this company had picked that up earlier itself. Received everything so satisfied in the end.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 18/03/2023
Fast delivery
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 26/02/2023
All very correct. The prices seemed a bit high to me.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 09/03/2023
I overpaid for it to arrive earlier and it arrived much later. And they did not want to give me a solution
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Response from 1001hobbies
Hello, thank you for your message. We are very sorry for this situation which is beyond our control. We will pass on the information to the carrier, who is responsible for this situation, but unfortunately we do not have many other solutions from our side. However, we can offer you a 5€ voucher valid for all future orders with the code SAVCOM5 as compensation. have a nice day!
A
Acquirente Verificato
Rating: 4 out of 5
following a purchase from 12/02/2023
Great site, lots of featured products although not all always available and unfortunately the prices are a bit high
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/02/2023
Perfect delivery and compliant products except for the F4F which was missing a decal compared to the photo. Problem solved thanks to scraps.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 09/03/2023
I didn't receive my order SCUBFJLKQ correctly. One Item was missing, then I sent an e-mail on 16/03/2023 explaining the situation and received an automatic message saying that the service 506065 was opened. But so far I didn't get any answer from 1001hobbies after 5 days.
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Response from 1001hobbies
Hallo, vielen Dank für Ihre Nachricht. Es tut uns schrecklich leid, dass dies passiert ist. Es ist unmöglich, Ihre E-Mail zu finden :( Können Sie uns eine Nachricht an [email protected] schicken, idealerweise mit Fotos der erhaltenen Produkte? Wir werden uns schnell darum kümmern. Vielen Dank!
A
Acquirente Verificato
Rating: 4 out of 5
following a purchase from 21/02/2023
would be very good except that the last order of colors disappeared into thin air
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Verified Buyer
Rating: 4 out of 5
following a purchase from 06/03/2023
Thanks for providing me with a game that is unavailable to me in the states! I just wished that the product had better tracking information as it said it was in my country on a Friday and then actually arrived on Wednesday the next week. Not sure how that happened but assumed it was due to customs. Other than that, I did get some dings and bends on the game which hurts me as a collector. In the future, 8li would prefer more protection. Thanks!
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 22/02/2023
Description is notdürung pictures very bad about accu kappazität no information
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 01/03/2023
Did not receive what I ordered, small unpainted parts were delivered 🥴
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Response from 1001hobbies
Hello, thank you for your message. I am sorry to hear that the product did not meet your expectations. I have contacted the person responsible to change the product description and make it clearer that these are unpainted figures. Thank you very much and have a nice day
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/02/2023
The delivery did not contain one of the products purchased and I had to insist a lot to finally get the information that the product was no longer in stock. It would have been more honest to inform me that the product was not availableK.
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Response from 1001hobbies
Hello, thank you for your message. We are terribly sorry for this situation. We will try to improve the procedure in the future. Normally, an e-mail is generated when this happens, but there may have been a problem :/ Have a nice day,
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 09/03/2023
delivered well and quickly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/03/2023
merçi à la prochaine
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Verified Buyer
Rating: 4 out of 5
following a purchase from 07/03/2023
Company did well sourcing what I wanted but didn’t expect it to be sent from France, that said only a week for delivery so not too bad
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Verified Buyer
Rating: 1 out of 5
following a purchase from 01/02/2023
Product arrived broken after taking almost a month to arrive. Emailed customer service on march 1st, got a response saying someone would get back to me (most likely automated) and still haven’t gotten a response on march 17th. Product cost me $30 with shipping, very disappointed. The mug was a gift for my dad and we still haven’t even heard anything about if they will send a replacement or refund me. Do not recommend.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 17/02/2023
Top in the selection, prices are still ok, everything is getting more expensive, processing time a bit long but with the selection everything is fine... gladly again!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2022
nothing to report
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 26/02/2023
Everything has been easy and fast. The models arrived in perfect condition.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/01/2023
I still haven't received my order. I sent a sworn statement that I had not received it. Since then, no news. I've been ordering from this site since 2014, and I find it strange not to hear from them at the slightest hitch.
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Response from 1001hobbies
Hello, thank you for your loyalty! My customer service colleague will be in touch by phone. Apparently, we sent you an e-mail on February 22 because, after the first shipment disappeared, one of the products had a 4-week restocking delay and the other was out of stock, and we wanted to know if you still wanted the available product sent. Anyway, my colleague will call you :) have a nice day!
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 10/01/2023
Very poor customer service.
Advise everyone not to buy from them. 4 months waiting for my refund.
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Response from 1001hobbies
Hello, thank you for your message. We are terribly sorry that this situation has occurred. I just saw that the refund request was actually made in early February, and the shipping of the remaining product has "overtaken" the refund that had been canceled, which I am very sorry about :( I have just made all the necessary arrangements for the refund to actually take place and as soon as possible. Have a nice day
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 27/01/2023
Order in good condition but non-existent customer service and delivery time of approximately 1 month.
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Response from 1001hobbies
Hello, thank you for your message, it is important to us. I am sorry for the delays that did not suit you. However, I would like to point out that these delays are clearly explained on the website, as the product is indicated as "Shipped within 1-2 weeks." Unfortunately, these are shipping times, not receiving times, and these delays are not understandable. Thank you for your understanding and have a nice day.
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 08/01/2023
Weeks of delivery time
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Response from 1001hobbies
Hello, thank you for your message. We apologize for the delay. One of the items was indeed out of stock and took longer to replenish than the supplier had stated. Have a nice day
A
Acquirente Verificato
Rating: 1 out of 5
following a purchase from 27/02/2023
Just received the package with the order I placed on 27/02 and opening it I found an unwelcome surprise: instead of the ordered model in the package was a card game in French. Considering the fact that I placed the order exclusively to have this model, which is now not even available on the site anymore, and that I don't know what to do with the card game, I wonder: how do we solve this problem? I have tried again and again to call alnumber but after two or three minutes of waiting with the recorded voice no one ever answers and you are invited to call back later. I wrote to the contact address, but again only the automatic reply.... Of course, the "Customer Services" chat on your homepage doesn't work either: you press on the button and it gets stuck on "charging" indefinitely.
Update after a week: I finally managed to contact the company: an operator from abroad answers who is unable to get the picture, gives with pre-cooked answers and the only thing he manages to do is to activate the procedure for return and refund. I was assured by phone that I would be contacted by the shipper to pick up the package at home but, reading carefully the voucher sent to me for shipping I realized that I had to take the package to the Iteliane Post Office. Result? An hour in line just to place the package at the counter. WORST.Today, exactly one week after my shipment, I still have not received feedback from the seller.
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Response from 1001hobbies
Hello, thank you for your important message to improve the quality of our services. We are very sorry for this problem. I see that the procedure is still ongoing and I assure you that the refund will be made quickly upon receipt of the product. We apologize once again for this loss of time. In return, I can offer you a promotional code of 10€ valid on a possible next order: SAVCOM10. Have a nice day
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 02/02/2023
Very good products and fast and good delivery
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 08/02/2023
It took a little while for delivery, but it was correct.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 23/01/2023
Everything was perfect.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2023
Very well packaged, just don't stick the labels on the color reference. Satisfied
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/02/2023
My order was sent in two shipments and I still haven't received the second package to date.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident. I think that the parcel has been delivered in the meantime, because on our side, both have been indicated as delivered. Please do not hesitate to come back to us if you have any concerns by sending an email to [email protected] Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/02/2023
Only site where I found the pieces for a good price. Fairly high shipping costs for France-Belgium
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/02/2023
Give more details on Tamyia products at the spray paint can level.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 26/02/2023
All good. Delivery time a little long
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