English 
V
Rating: 4 out of 5
Everything is fine, gladly again
Translated reviews
Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 277 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 1 and 4 stars
Reset filtersA
Rating: 4 out of 5
Easy ordering on the site, well-protected parcel and problem-free delivery. Only downside: stock management, items indicated as "Immediate dispatch" are not necessarily available in stock. In my case, 9 items were ordered and immediately available at the time of ordering, but none were in stock. Apart from that, it's a good store.
Translated reviews
V
Rating: 4 out of 5
Delivered within the time promised. Just wish they could do it a little quicker. ;)
A
Rating: 4 out of 5
A fast reception in spite of a little waiting following a faulty stock. that sui allowed me to note a reagent and neat SAV.
Translated reviews
A
Rating: 4 out of 5
Quality product but very long delivery time (1 month). However, I was reimbursed for the shipping costs as soon as I asked about the order when I just wanted to know the status.
Translated reviews
V
Rating: 4 out of 5
2- 3 weeks untill you get your order costed the fifth Star.Otherwise very good.
Translated reviews
A
Rating: 4 out of 5
Serious service. Well packed.
On the other hand, one of the items ordered was marked "envoi immédiat" whereas once ordered it was marked "en attente de réapprovisionnement" on the order.
Translated reviews
On the other hand, one of the items ordered was marked "envoi immédiat" whereas once ordered it was marked "en attente de réapprovisionnement" on the order.
V
Rating: 4 out of 5
Everything is fine, gladly again
Translated reviews
A
Rating: 1 out of 5
Currently very negative. Ordered two 1/72 scale aircraft kits and received two sets of paint masking.
I reserve the right to edit the review and should it turn out to be a mere error
Translated reviews
I reserve the right to edit the review and should it turn out to be a mere error
Response from 1001hobbies
Hello, thank you for your message, very important for us. We are very sorry about this situation. If not already, can you please send us photos of the products you received to [email protected]? We will find a solution for you. Thank you very much!
A
Rating: 4 out of 5
Nothing to say...
Translated reviews
C
Rating: 4 out of 5
I have to admit that once I explained the problem, they solved it in very few days (exactly 4 days). I also want to emphasize that although they take a long time to ship, the shipments arrive very well protected.
Translated reviews
A
Rating: 4 out of 5
Impec
Translated reviews
A
Rating: 4 out of 5
Package conforms to order and delivered on time
Translated reviews
A
Rating: 4 out of 5
GOOD, NOTHING TO SAY
Translated reviews
A
Rating: 4 out of 5
I haven't used it yet!
Translated reviews
C
Rating: 4 out of 5
1234
Translated reviews
A
Rating: 4 out of 5
Through no fault of your own the material arrived late. I would like to point out that in any case in my opinion you are a very serious company
Translated reviews
C
Rating: 1 out of 5
Very bad, I already sent them the message indicating that I had not received one of the items and I asked them to proceed to redeem it for a voucher as they had done with two items that finally could not servire either. I copy you the forwarded in which contains the reference of the missing item and that as of today I no longer need.Good morning, I just received the package and in it I am missing: Avro Lancaster Dambuster B. III (exterior) (designed to be farming with Airfix kits) Part number : MXSM72205. Quantity : 1, 19,69 €, Total : 19,69 € I have seen that if I have redeemed a voucher for the items Reference : QB72467 and Reference : AMMO-1011. I would be grateful if you could proceed in the same way with the item that you have not sent me.Regards, TolO Corró.
Translated reviews
Response from 1001hobbies
Hi, thank you for your message, which is very important to us as part of our continuous efforts to improve our services. I have just informed customer service to give you a voucher instead of the missing model. I am very sorry for this situation and wish you a good day.
A
Rating: 4 out of 5
Complaints well taken into account, completely satisfied with the fast and careful delivery.
Translated reviews
V
Rating: 4 out of 5
Reasonable price. One of the only suppliers of the item I wanted. Good communication. Regular updates on shipping.
A
Rating: 4 out of 5
Fast, efficient and well-protected parcel. Would recommend.
1 star less because there is a mistake in the article. I had ordered brown model paint, but received gold.
Translated reviews
1 star less because there is a mistake in the article. I had ordered brown model paint, but received gold.
A
Rating: 4 out of 5
nothing to report on the site.
Translated reviews
C
Rating: 4 out of 5
Everything is fine. Fast service. Good product quality.
Translated reviews
A
Rating: 1 out of 5
order never arrived and not even refunded
Translated reviews
Response from 1001hobbies
Hello, thank you for your message. We are very sorry for the situation. With the low-cost delivery method and no tracking, unfortunately the package may take up to a month to arrive. Can you email us at [email protected] at the end of next week if the package has not arrived yet? We will then send you a new one.
V
Rating: 1 out of 5
My order was delayed, then when I received it most of the labels were damaged or ripped off my items. Sent a note to customer service and they did nothing. I won't ever shop with you again.
Response from 1001hobbies
Hello, thank you for your very important message to us. We are taking it into account to improve our services. We are sorry for the state in which the products arrived, this is beyond our control. As indicated by our customer service, the label problem does not affect the effectiveness of the product. However, we can offer you a 5€ gift voucher to use on your next order with the code SAVCOM5. Have a nice day
V
Rating: 4 out of 5
Fast shipping
Translated reviews
A
Rating: 4 out of 5
Plenty of choice and fast service.
Translated reviews
V
Rating: 4 out of 5
unable to track package once it was handed off from delivengo to the US Postal Service. Delivery date was 18 days after order date.
V
Rating: 1 out of 5
Terrible DONT BUY FROM HERE SEARCH ELSEWHERE! I got express shipping and received my order (a birthday present) a week after the party. When I contacted the company for help they basically told me they couldn’t do anything because I chose a shipping option without a tracking number. How exactly was I meant to know that express shipping didn’t come with a tracking number when it was not listed anywhere. I wasted 10$ just to receive my package on time. Very unprofessional as well , they gave me an update only when my payment went through and when my package was given to the courier but not after that I didn’t even get a notification my package was delivered (many days late) I definitely will not be putting my money into this company anymore and I suggest that you do not either. Search for the product you want elsewhere, you will most likely find it and the service will definitely be better than the one given here. I honestly should have been more careful but I only found the reviews after I had already ordered and all the negative ones had the same points. Definitely pay attention to the reviews and DO NOT WASTE YOUR MONEY HERE!!!!
Response from 1001hobbies
Hello, thank you for your important message. We are very sorry for this unsatisfactory experience. We fully understand and will pass on the information regarding this lack of tracking information. I am even more sorry that with this method of delivery without tracking, it is impossible for our customer service to answer your question about the status of your order. Have a nice day.
A
Rating: 4 out of 5
For the moment, I don't have any particular comment to make, but I think it would be interesting if the site could give advice to "new users" who want to embark on a "pedagogical progression", as some models are difficult to build when you don't have any experience yet.
In particular, I've had trouble with plastic models, and lately I've been turning to wooden models, which I think are easier to assemble, but I've still "missed" some of them don't work as expected, because I've made errors in assembly, because I didn't have my attention drawn to certain points. In the case of two models, I wasn't even able to identify the mistake(s) I made. All in all, they're still quite satisfactory decorative elements.
Translated reviews
In particular, I've had trouble with plastic models, and lately I've been turning to wooden models, which I think are easier to assemble, but I've still "missed" some of them don't work as expected, because I've made errors in assembly, because I didn't have my attention drawn to certain points. In the case of two models, I wasn't even able to identify the mistake(s) I made. All in all, they're still quite satisfactory decorative elements.
A
Rating: 1 out of 5
One of the products was never available. After 3 months of waiting and exchange I ask for a refund. I hope I won't have to wait so long for this one.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We are terribly sorry for this delay. I can confirm that your refund request has been processed. We wish you an excellent day. 1001hobbies customer service
A
Rating: 4 out of 5
WELL DONE, EXCEPT FOR THE SHIPPING OF A 200 A300G PACKAGE, WHICH I FIND A LITTLE EXPENSIVE (7EURO).
Translated reviews
A
Rating: 4 out of 5
Well-structured site
Translated reviews
A
Rating: 4 out of 5
well and fast.
Translated reviews
A
Rating: 4 out of 5
Quite reactive at the end of the preparation of my package... received in 2 days.... too bad I waited 2 weeks....
Translated reviews
A
Rating: 4 out of 5
Reliable site. Pretty quick delivery and well tracked. I did not give 5 stars because the package arrived all crushed and the contents broken. I had to send it back and have them send me the replacement product. The after sales service was very prompt and effective. However, I think the packaging for shipping needs to be improved, as these are very delicate products that can be broken in transit.
Translated reviews
A
Rating: 4 out of 5
Delivery time a little long.
Translated reviews
A
Rating: 4 out of 5
my opinion is the following I have nothing to report
Translated reviews
A
Rating: 4 out of 5
The products I needed were available at a fair price, but the shipping costs were too high.
Translated reviews
G
Rating: 4 out of 5
Easy website. Lots of products. Clear product descriptions and fast shipping.
Translated reviews