Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. Can you send us an e-mail with photos to tell us more? Whether it's a reference error or a shipping error, we need to contact the warehouse or the supplier. Thank you and have a nice day. 1001hobbies customer service
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 28/12/2022
Very dissatisfied . My order was delivered completely broken . The miniature was damaged . Broken off from its brand platform and the mirror broken off . Also a piece was broken off the PVC display case where the model is placed and the display case was completely cracked . So this package has been seriously thrown or dropped .
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Response from 1001hobbies
Hello, thank you for your important message to us. We are very sorry what happened to your miniature car. We assure you that this is beyond our control and the package was mishandled by the delivery people. Please send us pictures of the condition of the model to [email protected]. We will find a solution. Thank you.
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 04/01/2023
Delivery was ok and quick. Unfortunately, it was not clear in the description that the GAME IS IN FRENCH and so it was returned. I have already sent 3 emails to the addresses given as I have sent the game back and I would like a confirmation of the refund of my money. I also sent the successful DPD tracking delivery. No answer or the same within 10 working days !!!
Therefore, I would rather look for another provider where the customer service etc. works!
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Response from 1001hobbies
Hello, thank you for your message, which is very important to us. We are terribly sorry for this situation. Indeed, we have just seen that some games do not include information about the language. We will change this as soon as possible to prevent this from happening again. In the meantime, we would like to apologize to you again. Have a nice day.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 16/12/2022
Good selection of items, but lax shipping responsiveness and poor packaging.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 11/12/2022
Not happy as emailed to cancel order 4 hours after ordering and was told it couldn’t be cancelled as it had been posted already.
Can’t send back as will cost to much.
Response from 1001hobbies
Hello, Thank you for your comment. Your opinion is very important to us. Thank you for taking this time. We're terribly sorry to hear your customer experience was not satisfactory. Once the package is sent, we indeed cannot stop it and take it back :( Have a great day, https://www.1001hobbies.co.uk/
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Verified Buyer
Rating: 4 out of 5
following a purchase from 06/01/2023
Not really a problem per se. It would be nice if they gave package tracking information or an easier way to check on your order. Placed an order and I don't think I even got a confirmation email. No way to track order or arrival date. My order just showed up one day. Before it arrived, I was half afraid that I had been scammed.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 11/01/2023
Good prices, fairly prompt dispatch.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 05/12/2022
Ordered on 5/12, got it delivered after christmas
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident beyond our control and apologize to you. The package was sent right away, but the delivery took quite some time as the holidays were approaching. Have a great day, https://www.1001hobbies.co.uk/
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/01/2023
At the beginning only, already some difficulties but very handyman I circumvent the obstacles I continue
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2023
no problem
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/12/2022
Nothing to report
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 21/12/2022
Excellent service and quick delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2023
Always great fast delivery. Thank you
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 25/12/2022
No incidents.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/11/2022
Problem of delay in the order I wanted to cancel impossible to joindres I received the product 2 months after whereas I did not need it any more to disadvise
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We're terribly sorry, but our customer service team is available by phone or e-mail at [email protected]. I see that Mondial Relais did indeed take some time to deliver your order. Once again, we apologize for this incident, which was beyond our control: I think the network must have been overloaded during the holiday season... We wish you an excellent day. 1001hobbies customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2023
high port charges
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 08/12/2022
very bad
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Response from 1001hobbies
Hello, thank you for sending us a message. I see the order took a while to arrive, but are there any other problems? Please tell us more so we can understand all the difficulties encountered, from start to finish. Thank you
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 29/12/2022
THE ORDER DID NOT ARRIVE ON THE ESTIMATED DELIVERY DATE AND HAS ARRIVED ALMOST 10 DAYS OR MORE LATE
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Response from 1001hobbies
Hello, thank you for sending us an important message. We are very sorry for the delays, which are beyond our control. We ship the order as soon as the purchase is made, but the low cost delivery method slows down the date in times of high demand. Have a nice day.
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 05/01/2023
Item arrived damaged and company cannot be reached by phone.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 19/11/2022
Extensive range of model making products, for paints and accessories I am happy to receive Vallejo Air paints. Somewhat idiosyncratic: 5 euro voucher redeemable on the next purchase of 150 euros or more.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 22/12/2022
When I ordered, it said on your site "immediate delivery". This made me choose your product. After a few days, I noticed that you had changed the delivery time to "delivered between 1 and 2 weeks", which I consider to be not "legit". Unfortunately, it's not me who paid the price but the person I wanted to give the gift to. I'm therefore very disappointed. Best regards.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 30/12/2022
Order easy to follow. Quality of products good. Huge assortment of products.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 02/01/2023
Everything has been as expected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2023
very good regularity and accuracy of shipment
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 17/12/2022
Customer service top, prices a little too high...delivery quite long
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2023
WHAT PUTS ME OFF A LITTLE IS THE SHIPPING, 7 EURO FOR TWO SMALL BOTTLES, A LITTLE EXPENSIVE, BUT I COULD BE WRONG!!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/12/2022
Little things to improve to give a top score, but a real willingness to do everything possible to satisfy customer expectations.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2022
I am very satisfied with my order and so is my boyfriend. Although I was very worried about the delay in the order, I received it on time. Thanks again. The navigation is quite fluid.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/01/2023
delivery a little slow
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2023
Good after-sales service after encountering a problem
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/12/2022
Good delivery, a little late but everything is complete. Everything is fine .CHB
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 20/12/2022
Many good products and nonexistent in other stores, yes a little expensive and also late arrival at destination, but all OK, I recommend you to my friends, thank you.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 13/12/2022
Was good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/10/2022
a little disappointed by the product
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 28/12/2022
All good, safe and sturdy packaging, current delivery time, I gave 4S because you can always improve!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/12/2022
Good but broken part, I'm waiting for a part from the manufacturer.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 05/12/2022
Clear site. Done as promised, shipping ok
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 30/11/2022
I can not give a positive opinion , because although I made a first order that never arrived , nor did I make another that did not arrive. In fact 1001 owes me 40 € received by transfer in June 2022
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Response from 1001hobbies
Hi, thank you for your message. I see that the second package is well marked as delivered, sorry about that. Could you please email us at [email protected] indicating that you did not receive anything? We will start a new investigation. Have a great day
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/12/2022
As for the brushes, nothing to say. On the other hand, the refurbishing kit for my aero was not new. The needle and seal were new, but the rest had already been used. I found dried paint and the tip of the small piece in which the needle was sincerely inserted was bent. Very disappointing. Never again.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience. Could you please send an e-mail to [email protected] with photos of the kit in question? We will contact the supplier. Good day 1001hobbies customer service.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 16/12/2022
It took too long, I am not at all happy with the service, I will never buy here again.
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Response from 1001hobbies
Hello, thank you for your message. We take good note of it. I would like to draw your attention to the fact that we depend on the reactivity of the delivery person, knowing that you have opted for an economical delivery, which unfortunately is not a priority in your services. Have a nice day.
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