Customer reviews of 1001hobbies

4,2 /5

Based on 40 687 published reviews

5 25,7k 63% 4 6 464 16% 3 2 785 7% 2 1 740 4% 1 4 027 10%

Summary of reviews

1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.

Reviews 1 and 4 stars

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Comprador Verificado

Published on 18/01/2023 à 16h49 following a purchase from 25/12/2022

No incidents.

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Acheteur Vérifié

Published on 18/01/2023 à 16h16 following a purchase from 30/11/2022

Problem of delay in the order I wanted to cancel impossible to joindres I received the product 2 months after whereas I did not need it any more to disadvise

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Response from 1001hobbies Published on 23/01/2023

Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We're terribly sorry, but our customer service team is available by phone or e-mail at [email protected]. I see that Mondial Relais did indeed take some time to deliver your order. Once again, we apologize for this incident, which was beyond our control: I think the network must have been overloaded during the holiday season... We wish you an excellent day. 1001hobbies customer service

Acheteur Vérifié

Published on 18/01/2023 à 15h56 following a purchase from 12/01/2023

high port charges

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Comprador Verificado

Published on 18/01/2023 à 13h57 following a purchase from 08/12/2022

very bad

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Response from 1001hobbies Published on 25/01/2023

Hello, thank you for sending us a message. I see the order took a while to arrive, but are there any other problems? Please tell us more so we can understand all the difficulties encountered, from start to finish. Thank you

Comprador Verificado

Published on 17/01/2023 à 18h44 following a purchase from 29/12/2022

THE ORDER DID NOT ARRIVE ON THE ESTIMATED DELIVERY DATE AND HAS ARRIVED ALMOST 10 DAYS OR MORE LATE

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Response from 1001hobbies Published on 25/01/2023

Hello, thank you for sending us an important message. We are very sorry for the delays, which are beyond our control. We ship the order as soon as the purchase is made, but the low cost delivery method slows down the date in times of high demand. Have a nice day.

Verifizierter Käufer

Published on 17/01/2023 à 16h11 following a purchase from 05/01/2023

Item arrived damaged and company cannot be reached by phone.

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Verifizierter Käufer

Published on 16/01/2023 à 15h49 following a purchase from 19/11/2022

Extensive range of model making products, for paints and accessories I am happy to receive Vallejo Air paints. Somewhat idiosyncratic: 5 euro voucher redeemable on the next purchase of 150 euros or more.

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Acheteur Vérifié

Published on 16/01/2023 à 12h27 following a purchase from 22/12/2022

When I ordered, it said on your site "immediate delivery". This made me choose your product. After a few days, I noticed that you had changed the delivery time to "delivered between 1 and 2 weeks", which I consider to be not "legit". Unfortunately, it's not me who paid the price but the person I wanted to give the gift to. I'm therefore very disappointed. Best regards.

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Geverifieerde Koper

Published on 16/01/2023 à 12h01 following a purchase from 30/12/2022

Order easy to follow. Quality of products good. Huge assortment of products.

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Comprador Verificado

Published on 16/01/2023 à 08h51 following a purchase from 02/01/2023

Everything has been as expected.

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Acheteur Vérifié

Published on 15/01/2023 à 19h32 following a purchase from 08/01/2023

very good regularity and accuracy of shipment

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Geverifieerde Koper

Published on 15/01/2023 à 19h22 following a purchase from 17/12/2022

Customer service top, prices a little too high...delivery quite long

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Acheteur Vérifié

Published on 15/01/2023 à 13h43 following a purchase from 11/01/2023

WHAT PUTS ME OFF A LITTLE IS THE SHIPPING, 7 EURO FOR TWO SMALL BOTTLES, A LITTLE EXPENSIVE, BUT I COULD BE WRONG!!!!

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Acheteur Vérifié

Published on 15/01/2023 à 13h06 following a purchase from 01/12/2022

Little things to improve to give a top score, but a real willingness to do everything possible to satisfy customer expectations.

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Acheteur Vérifié

Published on 14/01/2023 à 23h16 following a purchase from 05/12/2022

I am very satisfied with my order and so is my boyfriend. Although I was very worried about the delay in the order, I received it on time. Thanks again. The navigation is quite fluid.

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Acheteur Vérifié

Published on 14/01/2023 à 18h52 following a purchase from 07/01/2023

delivery a little slow

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Acheteur Vérifié

Published on 14/01/2023 à 18h43 following a purchase from 10/01/2023

Good after-sales service after encountering a problem

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Acheteur Vérifié

Published on 14/01/2023 à 18h27 following a purchase from 24/12/2022

Good delivery, a little late but everything is complete. Everything is fine .CHB

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Comprador Verificado

Published on 14/01/2023 à 13h01 following a purchase from 20/12/2022

Many good products and nonexistent in other stores, yes a little expensive and also late arrival at destination, but all OK, I recommend you to my friends, thank you.

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Geverifieerde Koper

Published on 13/01/2023 à 20h18 following a purchase from 13/12/2022

Was good

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Acheteur Vérifié

Published on 13/01/2023 à 17h34 following a purchase from 24/10/2022

a little disappointed by the product

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Acquirente Verificato

Published on 13/01/2023 à 12h58 following a purchase from 28/12/2022

All good, safe and sturdy packaging, current delivery time, I gave 4S because you can always improve!!!

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Acheteur Vérifié

Published on 12/01/2023 à 17h28 following a purchase from 20/12/2022

Good but broken part, I'm waiting for a part from the manufacturer.

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Geverifieerde Koper

Published on 12/01/2023 à 12h50 following a purchase from 05/12/2022

Clear site. Done as promised, shipping ok

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Acquirente Verificato

Published on 11/01/2023 à 23h04 following a purchase from 30/11/2022

I can not give a positive opinion , because although I made a first order that never arrived , nor did I make another that did not arrive. In fact 1001 owes me 40 € received by transfer in June 2022

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Response from 1001hobbies Published on 16/01/2023

Hi, thank you for your message. I see that the second package is well marked as delivered, sorry about that. Could you please email us at [email protected] indicating that you did not receive anything? We will start a new investigation. Have a great day

Acheteur Vérifié

Published on 11/01/2023 à 18h55 following a purchase from 12/12/2022

As for the brushes, nothing to say. On the other hand, the refurbishing kit for my aero was not new. The needle and seal were new, but the rest had already been used. I found dried paint and the tip of the small piece in which the needle was sincerely inserted was bent. Very disappointing. Never again.

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Response from 1001hobbies Published on 16/01/2023

Hello, Thank you for your comment. We apologize for the inconvenience. Could you please send an e-mail to [email protected] with photos of the kit in question? We will contact the supplier. Good day 1001hobbies customer service.

Comprador Verificado

Published on 11/01/2023 à 17h50 following a purchase from 16/12/2022

It took too long, I am not at all happy with the service, I will never buy here again.

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Response from 1001hobbies Published on 16/01/2023

Hello, thank you for your message. We take good note of it. I would like to draw your attention to the fact that we depend on the reactivity of the delivery person, knowing that you have opted for an economical delivery, which unfortunately is not a priority in your services. Have a nice day.

Acquirente Verificato

Published on 11/01/2023 à 14h34 following a purchase from 26/11/2022

The product was given as available, but I had to wait a few days for it to be restocked. However, I received it in twenty days.

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Comprador Verificado

Published on 10/01/2023 à 17h05 following a purchase from 29/11/2022

I hate to write a bad review about model stores, but this one in particular is just not good enough. It turns out that I order three models, and for one of them they send me an incorrect reference, another model. Nothing happens, it can happen to anyone. As I keep the item intact and sealed, I take pictures and contact them to exchange it for the correct reference. As an answer they practically laugh in my face telling me that it is the same reference, all this in spite of having in front of me the attached photos of the order and of the received model. From then on, silence, they don't answer emails anymore. I am very sorry but this will not happen to me again. From now on, as much as I hate it, I will buy all these items on Amazon, which I know will offer me a better response to any problem. Run away from this French store, it is not worth the risk.

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Response from 1001hobbies Published on 11/01/2023

Hello, thank you for your message. We will take your comment into account to improve our services in the future. I see that there was indeed a referencing problem, we are very sorry. We have proposed you by email several solutions to return the item or offer you a refund. Do not hesitate to contact us by email at [email protected]. Thank you and have a nice day!

Geverifieerde Koper

Published on 09/01/2023 à 15h32 following a purchase from 29/12/2022

Coming very late

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Response from 1001hobbies Published on 11/01/2023

Dear customer, thank you for your message. We are sorry that your experience was not satisfactory. We will take note of your feedback to make improvements in the future. Have a great day.

Geverifieerde Koper

Published on 09/01/2023 à 12h18 following a purchase from 20/11/2022

Order not received

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Response from 1001hobbies Published on 11/01/2023

Hello, thank you for your message. The package has unfortunately been rerouted, beyond our control, and we are very sorry about that. As indicated in our email yesterday, we have placed a new GA9BMTLYZ order which is currently being prepared. Have a great day!

Acheteur Vérifié

Published on 09/01/2023 à 09h53 following a purchase from 04/01/2023

2nd time qUE damaged product in the parcel!!! worse than the first time; in addition, cardboard with oily product on it!?!!

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Response from 1001hobbies Published on 11/01/2023

Hello, Thank you for your comment. We are terribly sorry for this problem, which is beyond our control. We have contacted the supplier for a response. As soon as we know more, please be assured that we will take the necessary steps to provide you with a suitable solution. Thank you for your patience.

Acheteur Vérifié

Published on 09/01/2023 à 02h19 following a purchase from 19/12/2022

delivery time a little longer than advertised, otherwise nothing to complain about and very satisfactory products

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Verified Buyer

Published on 09/01/2023 à 00h33 following a purchase from 27/12/2022

Shipping was a little expensive for a small order. Everything else was great

Acheteur Vérifié

Published on 08/01/2023 à 21h08 following a purchase from 12/12/2022

Good readability of products fast delivery and well packaged

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Acheteur Vérifié

Published on 08/01/2023 à 18h32 following a purchase from 02/01/2023

on time, in light packaging (envelope), otherwise correct

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Acheteur Vérifié

Published on 08/01/2023 à 17h55 following a purchase from 29/12/2022

Hello, AIRFIX very good product, HELLER good product, IGN not really great (1/72 figures). As for the models, some of the boxes on your site lack detail in relation to the paints. It would be wise to know the exact color codes when ordering models so as not to have to recommend missing shades. Kind regards.

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Verified Buyer

Published on 08/01/2023 à 14h28 following a purchase from 30/12/2022

What was ordered and what was sent were two different things, I am trying to organise a return because what should have been a 20cm figure ended up being a poster

Response from 1001hobbies Published on 11/01/2023

Hello, thank you for your message. We are very sorry for this problem beyond our control. There was indeed a reference error which we will change, and we will find a solution for you. Have a nice day!

Verifizierter Käufer

Published on 08/01/2023 à 12h52 following a purchase from 04/01/2023

I ordered two items that were "ready to ship right away." Apparently they weren't because I received only one and the second one "due to computer problem" is not even listed in the order even though I paid for it and have a confirmation from PayPal - also the replacement order is for WRONG item even though I explained multiple times which item arrived and which is missing.

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Response from 1001hobbies Published on 11/01/2023

Dear customer, thank you for your message. Indeed, I see that the order contains only one product, but it does not correspond to the amount. We are very sorry about this. I will contact customer service to ensure that the correct missing product is sent as described in your email. Thank you very much.

Verifizierter Käufer

Published on 08/01/2023 à 12h36 following a purchase from 31/12/2022

Everything worked out perfectly

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Response from 1001hobbies Published on 11/01/2023

Dear customer, thank you for your message. It is possible that the review does not match your experience as a guest. Please feel free to change the review! Thank you very much :)