Customer reviews of 1001hobbies

The carrier used "colis privés" is not reliable. The parcel was dropped off at a relay point even though I had paid for home delivery.

All ok

Issue w one if three items back ordered. When raised w customer service I was given a store credit for the missing item. Good comms, quick response.

poor website management and shipping delays

Good service

At the time of purchase the delivery date was December 30. It arrived on January 4th

Easy ordering and fast delivery

it's good (rich catalogs, reasonable delivery times, no breakages) but prices are expensive

It was a bit pricey but I was able to get a hard to find item. It shipped reasonably fast and the product arrived as described in good condition.

Delivery took ages and when arrived item was damaged. Contacted them for a replacement and they are refusing to do until I completely destroy the item! Never had such a request when proof has been sent that it arrived damaged. Avoid them AT ALL COST!

Very disappointed with my purchase. My order was missing an item in the parcel and a second received broken and therefore unusable....
Ordered for Christmas and received a month later, gift missed And finally after sales service non-existent, I'm still waiting for a response to the complaint I made ... I would say only one thing to flee!

nothing to say

Delivery problem and non-matching products still not resolved....

Compliant

Wide choice of products, but doesn't bother to reply to emails about orders placed, and shipping is much slower than with competing model-making sites. In short, a store to be avoided.

Very good site. Many choices

Price of Revell enamel paints at the "cube" in Langon: 1.90 euros, but less variety and follow-up. I used to be a 1001 Maquettes customer, and I don't remember such high shipping costs. That's my only regret, which will probably hold me back in the future.

Products as described and on time.

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Parcel was not delivered. I received an email that there was supposedly a delivery attempt, but no one was there even though I was at home all day. I then received another email that the parcel had been delivered, but it has been missing ever since. Never again.

The original packaging of the item had no sealing seal in fact it looked as if it had been opened before the instructions were resting on top of the loggetto and not underneath as is usual for futaba. the gyroscope was free to bang around inside the box. I don't think anything more needs to be added...

Unacceptable. 4 weeks of delay with several exchanges with Customer Service during which I was promised things that were not done (preparation of the package, shipment within 48 hours, etc...). After three weeks, I decided to cancel my order and order elsewhere. A few hours after sending my cancellation request, I receive an e-mail telling me that the parcel has been dispatched, and Customer Service tells me that it's too late to cancel. And wait! There's more to come! I receive my order and there's a paint missing from the inside. Really, I don't recommend it. I understand that there can be occasional problems and before writing this message, I asked for compensation for the disastrous handling of my order. Message ignored.

Clear site.

Fine took a while arrived neat and tidy.

A site with a wide selection on which I've been buying my figurines for many years. HOWEVER, I'd like to say that I think it's a shame the prices on this site are so high: 40€ for a box that can be found for 11€ on other sites... price rises that drive me more and more to other sites.
Impeccable delivery and returns service.

Plenty of choice and fast service

Hello, satisfied with the article ordered and the delivery.

Good site, follow-up assured.

Everything ok as per description! The only flaw is the shipping that despite however a hypothetical delivery is indicated would be useful you could use a more expedited service!

Good site nothing to say

Communication impossible.1 month delay in delivery without explanation despite numerous requests made by email and calls impossible because the line is always saturated. It was supposed to be a Christmas gift ordered on 22/11/22 and it arrived on 30/12/22! So I'm not satisfied! Why on the site it says delivery in 48h! It's not true at all!

The gift I got my eldest granddaughter arrived after Christmas but it was in perfect condition and my she was here when it arrived. I was pleased with my overall experience with 1001 Hobbies and would order from them again.

Satisfied but a shame not to receive a reply to an e-mail sent.

Fast delivery and good communication. I would suggest putting the item in a box to protect the packaging better rather than using just bubble wrap - unless it was to make it easier to go through customs?

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Matching products only one model is missing, replace immediately by another at my request.

On the whole, I'm very satisfied, except for the shipping, which could be a bit quicker. I can't say for sure whether the long waiting time was due to the shipper or the parcel service.

I am happy with my order received quickly thank you 1001 hobbies

Order made on 04.12.22 sent on 21 after several reminders. Fortunately received on 23 but package opened and 1 product missing. Difficult to refuse the parcel on Christmas Eve.

Refund request since December 20 and still no refund.