Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Good range of products that I have not seen on other sites. Excellent customer service…personal, quick and thoughtful. Definitely a two-way exchange.
I did not realise that my order was being shipped from France! I would not have questioned the extra delivery time had I known.
Response from 1001hobbies
Hello,
Thank you for your comment. Your opinion is very important to us.
Thank you for taking this time,
see you soon
https://www.1001hobbies.co.uk/
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 25/11/2022
Everything went perfectly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/12/2022
Arrived on time and in good condition.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/11/2022
NOTHING TO SAY GO ON AND MERRY CHRISTMAS
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 29/10/2022
The problem is that it takes a long time to arrive.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 28/11/2022
Everything arrived and the packaging was not damaged. It did take a while to ship but it arrived a day ahead of schedule.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 25/11/2022
Packaging arrived damaged but product itself was good so otherwise no complaints. Top webshop and definitely recommended !
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 30/11/2022
Packed only in bubble wrap, no extra box. As a result, a large dent in the packaging.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 25/11/2022
Everything perfect! Fast delivery! The goods were flawless.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 10/11/2022
Fast shipping. Good customer service
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 11/11/2022
Order placed on November 11 and received on December 2. Only after order confirmation appears the actual stock of the purchased items, which justifies the long wait for receipt of goods. Upon opening the package , one item is missing, immediately reported as required by the site. The phone number marked as phone contact has perpetually an answering machine that does not even put you on hold " due to traffic I mean of the phone lines " and how do I communicate ? I still have an order placed on November 23, also delayed due to lack of items in stock reported after payment is order confirmation. I will never use this site again and do not recommend it because of the total lack of communication and transparency.
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Response from 1001hobbies
Hello, thank you for your message, your opinion is important to us. Delivery times are clearly stated in the product description, just below the price, and a summary is displayed just before payment. As for customer service, we are receiving a large number of calls, so please feel free to call back during business hours. In any case, please email us as many details as possible about your receipt, including photos if possible, to [email protected]. Our customer service team will be happy to resolve the issue. Have a great day
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 27/10/2022
Ordered items as gifts in October, now December not received the items and no contact from 1001 about any problem,
I contact them to be told I won’t be getting my order, no real explanation why,
Very disappointed as the items were gifts
Not happy
Response from 1001hobbies
Hello, thank you for your message. Your opinion is important to us. After checking, it is a low cost shipment, not tracked and not priority, which explains the delay of up to 4 weeks to arrive. I'm sorry about that. As of 17/12/22, we will be able to resend if the package has not arrived. You just have to write to us at 1001hobbies.com Keep us informed. Thank you!
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/11/2022
Colis Simon took us on a 2-day tour of false appointments, only to pick up the parcel at the post office, which was a real shame.
Sincerely
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/11/2022
Satisfied with delivery on time.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/11/2022
Shipment in one week instead of 24h on the site brand in stock, difficult navigation and not clear so I took the artr instead of the rtr, price too high so with the addition of the radio I find myself at the normal price, (ordered during black friday sav indicates in stock around 8/12 and delivered 3/12, it was my first order, it will be the last.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. We invite you to send us an email at [email protected] so that we can find a solution. Good day 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/10/2022
The site is very good, the delivery serious and fast when the products are in stock.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/10/2022
It was fast and well packaged
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/11/2022
I received my parcel with the wrong products. The 1001 Hobbies employee was reactive and sent me back what I ordered in a very short time. Thank you very much!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/11/2022
After I bought it, the price dropped by half, even though they were offering black Friday discounts.
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We try to offer the best prices all year round, but don't hesitate to come and have a look regularly, as during sales and black friday, some items may indeed be subject to interesting discounts. We wish you an excellent day. 1001hobbies customer service
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 25/11/2022
I have only received one section in the delivery of the order, and I am claiming the second one.
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Response from 1001hobbies
Hello, thank you for your important message to improve our customer services. Can you send an email with as many details and photos as possible to [email protected]? We will find a solution. Thank you very much, Customer Service
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 06/11/2022
Partial delivery on request
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 12/11/2022
A completely different item was delivered than ordered.
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Response from 1001hobbies
Hello everyone! We would like to thank you for your comment, which is very important to us. We are very sorry about the incident. Can you contact our customer service by email at [email protected]? We will find a solution. Thank you and have a nice day, Customer Service
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/11/2022
Hello I have been disappointed 2 times the first time the package I was in m'a cours under the rain and the second I never received but marked as delivered in my mailbox Very disappointed and do not think more order on your site Thank you
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Response from 1001hobbies
Hello, Thank you for your comment. We would like to apologize for this incident. Please believe that this type of incident is not representative of the services and quality we offer. Unfortunately, this is more of a delivery problem, which we are unable to resolve. Please send us an e-mail to [email protected] to see what we can do. Good day, 1001hobbies customer service.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 12/11/2022
well packed and delivered with proper care thank you
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 15/10/2022
I have received the wrong delivery
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Response from 1001hobbies
Hello everyone! We would like to thank you for your comment, which is very important to us. We are very sorry about the incident. Can you contact our customer service by email at [email protected]? We will find a solution. Thank you and have a nice day, Customer Service
A
Acquirente Verificato
Rating: 1 out of 5
following a purchase from 22/11/2022
I received a different product than the one I purchased!
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Response from 1001hobbies
Hello everyone!!! We would like to thank you for your important feedback. We are very sorry about this incident. Please contact our customer service department by email at [email protected] and we will find a solution. Thank you and have a nice day, Customer Service
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 22/11/2022
Correct delivery
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 20/11/2022
Positive, but I still have some problems with carrier deliveries.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/11/2022
long delivery times and, compared with the competition, the most expensive prices in the sector
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We will use them to improve our services. We wish you an excellent day. 1001hobbies Customer Service
A
Acquirente Verificato
Rating: 4 out of 5
following a purchase from 25/10/2022
Perfect delivery
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 13/11/2022
recommended seller
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/11/2022
Perfect as requested
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/10/2022
Very good choice and attractive price
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/11/2022
The navigation on the site is very good and the order simple to make the fast delivery but no product corresponds to what I wanted and to make a return it is a real mission too bad I will not order more.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2022
Very good, but a bit expensive.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 10/11/2022
Excellent range of models pity they don't include postage
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 22/10/2022
Offering items that are not really in stock came as a bit of a surprise. But the wait was worth it as the product was hard to come by.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/11/2022
for my first order, nothing to report!
fast delivery at the relay point! condition of the parcel nothing to report! collection of the parcel at the relay point good reception! packaging of the parcel very good!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/11/2022
Color sorting for the paints would be great. Order and delivery were spot on.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/11/2022
easy navigation
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