Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Took 4 to 6 months, according to me, before it was finally delivered.Had long given up on it
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Response from 1001hobbies
Hello, thank you for your message. I am very happy with the service and quality of the product, but I am not sure how long it will take you to get it. We are very happy to hear that the item finally arrived. Thank you for your patience.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/11/2022
Correct.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/10/2022
The choice is vast, fast delivery (when there are products), serious house. Postage too expensive.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 07/11/2022
In my case, long delivery time. Everything was received nicely. I can recommend 1001 hobbies. Large assortment.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/11/2022
very efficient secretaries
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/11/2022
fine
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 14/11/2022
Two months for a model... I claim and after claiming, they send me the wrong one.
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Response from 1001hobbies
Hello, thank you for your message which is important for us. We sincerely apologize for the inconvenience. Can you send us a picture of what you received at this address: [email protected]? We will find a solution. Thank you in advance
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 18/11/2022
ALL O.K.
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 17/10/2022
It is not clear that the order does not come from Italy, mine came from France and was not easily traceable(I happened to learn that it was in a post office, unidentified)
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Response from 1001hobbies
Thank you for your important message. We apologize for the delay in delivery: the item had in fact been out of stock for some time. We are glad that the item still arrived. Have a great day!
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 21/10/2022
On 20/10 I order three items, the availability of the products would be from 31/10. I wait for the aforementioned date but nothing, one of the three items turns out to be unavailable from them and after a month long tug of war I only receive 2 of these products. Customer service is rather slow and questionable. I am now waiting for a refund for the third item.Not recommended.
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Response from 1001hobbies
Hello, thank you for your message. We are sorry to hear about this situation. Your request for partial refund has been taken into consideration and we are proceeding quickly. Thank you for your patience.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/11/2022
It would also be great to include tutorials or videos on how to assemble cardboard models.
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 03/11/2022
I have not received what I ordered yet, I will never buy anything from this website again.
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Response from 1001hobbies
Hello, thank you for your message which is important to us. We are sorry for the inconvenience encountered. It turns out that by choosing the economy delivery method, the time can vary by up to a month. You should receive your package soon. Do not hesitate to write to us at [email protected] if this is not yet the case in early December. Have a nice day
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 17/11/2022
The packaging was great and the delivery time was also good. The figures are well made, only one is unfortunately a little smaller than it looks in the pictures
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/10/2022
as described
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 09/11/2022
Took a very long time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/11/2022
parcel arrived on time with correct packaging. models a little expensive.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 04/11/2022
The first package arrived quite damaged, after some emailing and sending pictures they nicely resent things....
It is not fast but it is definitely handled nicely hence 4 stars.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/10/2022
Clear website with attractive prices
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 22/10/2022
It took a week and a half for the delivery to arrive. But the product itself is really good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/09/2022
A good site When the product is in stock it goes fast
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 06/11/2022
Too bad the packaging is not adequate, I would have put some hard cardboard so that the decals would not bend. Otherwise all ok
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/10/2022
Ras tt ok
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 03/11/2022
The last order, some decals for airplanes, were two small sheets with very small symbols, which do not correspond to the image in their catalog and are not even valid for 1/72 scale. A real deception. Disappointing.
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Response from 1001hobbies
Hello, thank you for your message. We are sorry to hear about this incident. If you have not yet contacted customer service, can you please send an email with photos so we can check it out at [email protected]? Either the item sent is not good, or the photos on the website are incorrect. In any case, we will find a solution for you. Thank you and have a nice day
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 12/10/2022
It was terribly bad I had to wait way too long for an ugly tshirt. I had to send several emails before I could get a delivery. The service is very bad.
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Response from 1001hobbies
Hello, Thank you for your comments. Thank you for contacting customer service. We regret this incident and apologize for the delay. Best regards, 1001hobbies Customer Service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/10/2022
Delivery a little long also not practical of all is good quality
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 29/09/2022
Placed an order in late September for a Halloween party. Never got anything delivered until today 8 weeks after the order obviously too late for the party. I keep it because returning and getting money back will take a year. Good lesson cheap is expensive.
Bad service!
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Response from 1001hobbies
Hello, Thank you for your comments. Thank you for contacting customer service. We regret this incident and apologize for the delay in delivery. Best regards, 1001hobbies Customer Service.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 05/11/2022
The site is well laid out, delivery took a while as the items were probably not in stock, but the package arrived within two or three weeks. I am completely satisfied with the order.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 09/11/2022
I have found the customer services team difficult to deal with and contact. The order I received was incorrect I received two Star Trek mugs instead of two model kits. I have cancelled a second order with this company because I have no confidence that I will receive the goods I paid for. Finally because the company is based overseas and I do not have a printer I cannot print returns labels and there are no instructions in my language on the paperwork to tell me how to claim a refund. I WILL NOT BE USING THIS COMPANY AGAIN
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and deeply apologize to you. Our customer service team will be happy to assist you. Please, send photos of the goods you received to [email protected] There is no reason we shouldn't be able to send the actual products you ordered but we need those pictures to open a ticket with our logistician. As for the printer, I'm afraid we won't be much of a help here :/ In any case, our customer service should be able to help you. See you soon https://www.1001hobbies.co.uk/
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Verified Buyer
Rating: 4 out of 5
following a purchase from 20/10/2022
Difficult to track package
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 09/10/2022
A bit long delivery times
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/11/2022
Well done site, very fast delivery and no problems.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 09/10/2022
Very satisfied
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/10/2022
Site, clear, various product references, fast delivery and well protected.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 16/10/2022
Super fast and reliable when ordering
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 05/10/2022
Good product
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/11/2022
Fast and efficient thank you
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Verified Buyer
Rating: 4 out of 5
following a purchase from 30/10/2022
My experiences with 1001Hobbies have, generally been good. They have a very broad collection of models available, many of which are not carried by domestic sellers. After a little confusion their website is relatively easy to navigate, and, given the distances involved prompt prompt delivery and their products arrive intact. On the other hand their prices and processing charges are relatively high compared with domestic sellers, but not unreasonable given the distances involved. I was pleasantly suprised by their prompt response to a problem I had with one order.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 28/10/2022
Great site. Delivery took longer than expected.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/10/2022
I'm very disappointed that you can send items with blown paint on one part of the body.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. We invite you to send us an e-mail to [email protected] so that we can find a solution. Thank you and have a nice day! 1001hobbies customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/11/2022
the only problem is the self-adhesive security label added to the jars, which is on top of the label where the reference is written, making it difficult to remove without damaging the inscription underneath, i.e. the color and reference.
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