English 
A
Rating: 4 out of 5
order meeting my expectations
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 687 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 1 and 4 stars
Reset filtersA
Rating: 4 out of 5
Fast and impeccable packaging
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C
Rating: 4 out of 5
I received the order a few days later than expected but the store informed me of everything correctly.
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A
Rating: 4 out of 5
Too bad you work with the post office... it spoils everything!
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A
Rating: 4 out of 5
Good product sent quickly.
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A
Rating: 4 out of 5
It is very serious, shipping costs a little expensive.
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A
Rating: 4 out of 5
As this is a remote order, the description of the model should be more detailed so that there are no unpleasant surprises about the product. That said, ordering is easy and the execution and shipping are fast, even if the cost seems a little high to me.
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G
Rating: 4 out of 5
Good service, fast service, good offer, wide range
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G
Rating: 4 out of 5
Website is OK, what is inconvenient is that if you have an order out some parts may be or become unavailable. That holds up the order very much.
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V
Rating: 1 out of 5
This company has a uk web address, but actually ships from abroad had I known id never have used them, I tried to cancel after waiting a week and was told the order had been cancelled and my money refunded. The item turned up 4 weeks after ordering.
I would never use them again .
I would never use them again .
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. We indeed deliver from abroad, however it shouldn't have an impact on the delivery since we clearly indicate the estimated delivery when you proceed to checkout. See you soon https://www.1001hobbies.co.uk/
V
Rating: 4 out of 5
Took a while to get here but , got what I asked for so happy.
A
Rating: 4 out of 5
No comment
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A
Rating: 4 out of 5
well received, compliant, but shipment a little slow.
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V
Rating: 1 out of 5
very poor attitude to customer enquiries
told me I was being “impatient” when delivery was already 4 days late
then told me I was a “low priority”
then told me to wait 10 to 15 days after the promised delivery date presumably before troubling them again
well, guess who’s a “low priority” now - you’re so low a priority for my custom you can kiss goodbye to any repeat orders
and … it still hasn’t been delivered 10 days after the promised delivery date
unfortunately I can’t rate with zero stars - dont deserve even a 1 star
told me I was being “impatient” when delivery was already 4 days late
then told me I was a “low priority”
then told me to wait 10 to 15 days after the promised delivery date presumably before troubling them again
well, guess who’s a “low priority” now - you’re so low a priority for my custom you can kiss goodbye to any repeat orders
and … it still hasn’t been delivered 10 days after the promised delivery date
unfortunately I can’t rate with zero stars - dont deserve even a 1 star
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Sadly, Delivengo shipping can indeed take a bit longer, up to 10 to 15 opening days. Don't hesitate to come back to us this week if you still haven't received anything. See you soon https://www.1001hobbies.co.uk/
V
Rating: 4 out of 5
Product is good. However despite the items being shown as ‘ in stock and ready for immediate dispatch ‘ it took two weeks to be posted. Otherwise ok.
V
Rating: 1 out of 5
Did an order that wouldn't ship for a while. Cancelled that and a week later only got part of the refund! Had to push to get the rest of it.
Then I stupidly did more orders. They said they'd be here by date X, but it's past that date and I have only received half of the orders!
Please just avoid them. They're more hassle than they're worth
Then I stupidly did more orders. They said they'd be here by date X, but it's past that date and I have only received half of the orders!
Please just avoid them. They're more hassle than they're worth
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you if you haven't reached them yet: [email protected] See you soon https://www.1001hobbies.co.uk/
V
Rating: 1 out of 5
The gift wrapping was horrendous, part of the box were still showing. Both boxes were crushed because they shipped the items in bubble wrap only. How am I suppose to gift these items now?
Response from 1001hobbies
Dear customer, we are very sorry for this incident which does not reflect the quality of our services. Please do not hesitate to contact our customer service at [email protected] Have a nice day
C
Rating: 4 out of 5
Everything is fine. No problems.
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V
Rating: 4 out of 5
Prompt delivery but perhaps the packing of the item could be better (just using bubble wrap around the box is questionable with the UK postal system!)
A
Rating: 4 out of 5
Complete site, easy to access, well-packaged product, short lead time.
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A
Rating: 4 out of 5
Although I am regularly informed of the reasons why my order takes so long to be dispatched, it is important to be clear beforehand and to say whether the item is in stock with the seller or only with its suppliers... which is not the same thing...
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A
Rating: 4 out of 5
Order a little, long but otherwise no worries in line with my expectations
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A
Rating: 4 out of 5
Very good
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G
Rating: 4 out of 5
Well packed and very satisfied
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A
Rating: 4 out of 5
Product not in stock when ordered, too bad, otherwise impeccable delivery on time.
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A
Rating: 1 out of 5
I was delivered more than a month after my order No information Impossible to contact you
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the delay, which was indeed extended by our supplier. Please believe that this type of incident is not representative of the services and quality we offer. We are, however, surprised that you were unable to reach us. Please do not hesitate to contact us by e-mail at [email protected] or by telephone on 01 79 73 68 76 (during our opening hours). Good day 1001hobbies customer service.
G
Rating: 4 out of 5
Everything by the book
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G
Rating: 4 out of 5
Items are pretty easy to find in the online store, nice that if you place an item in the cart, you can return exactly to the page you had left.
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C
Rating: 4 out of 5
Excellent except for the delivery time which takes too long.
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A
Rating: 4 out of 5
I am satisfied with the product requested, I can only say that the deadlines were met for a first purchase on your site I could I think renew. Thank you️
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A
Rating: 4 out of 5
I had to worry about a missing product. Still acceptable. But waiting for information in this case.
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A
Rating: 4 out of 5
As ordered, fast and efficient.
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A
Rating: 1 out of 5
Of negative I must say that from the date of my order,not 19 SET but first of SET,to the arrival, unexpectedly, of the product without being able to ccomunicate by phone for V/s closure, at least so answered the secretary, nor by email, so much so that PAYPAL, in attesda of V/s communication has determined to mrimborsami the expense. That said I arrived, I repeat unexpectedly, the product and I took care to call you to make payment to 1/2 transfer. So much has been my experience with you edi consequently the review
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
C
Rating: 4 out of 5
Satisfactory in the whole process. Information on shipping and delivery could be improved.
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C
Rating: 4 out of 5
All correct, the only thing, the delivery at the post office.
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A
Rating: 4 out of 5
the loss of a star is due to the announcement of availability on the site which is not, hence an order received with one product less but with a credit note. It's a pity this information wasn't passed on before delivery. Everything was received within a satisfactory time, quality of packaging, customer service responds quickly which is quite good.and rare sometimes. This is my second order and I am satisfied with this merchant. I suggested that they stick the French safety labels on so that they don't hide the Tamiya references, because when you have 3 or 4 grey models, the covers aren't enough to distinguish them.
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C
Rating: 4 out of 5
It arrived on time and perfectly packaged.
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A
Rating: 4 out of 5
New to this store... so no feedback.
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G
Rating: 4 out of 5
Delivery earlier than expected
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A
Rating: 4 out of 5
Bonjour, l'impression est parfaite MAIS DOMMAGE que les INSTRUCTIONS de montage ne sont pas en FRANCAIS.surtout pour une société Française de ventes!!!!.... Cordialement
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