Customer reviews of 1001hobbies

This is the second time I have bought plastic models from you and I don't understand why the first time I got the package without any problems, but the second ,not finding me, I had to go to the post office to pick it up as registered mail.Otherwise everything ok

Very good

Would never use again. Avoid!!!!!!

Order arrived 1 day late. It was stated 3-6 working days, arrived on the 7th.

There is talk of a credit note. Does this mean that a puzzle will not be delivered? (Only 4 of the 7 puzzles ordered have arrived so far)

Navigation a little complicated: sorting by scale is not always rigorous. The site's ergonomics need to be reviewed.

All ok as far as the goods are concerned. shame about the shipping time which is a bit long

Delivery was very first l, but felt a little misled as the company is actually based in France despite having a .co.uk url. Luckily I did it get charged customs or additional taxes

HORRIBLE experience! They sent me the wrong items and I had to pay super expensive taxes because of their mistake. They don't help to resolve the issue that they created. Very unprofessional and I am forced to fill a claim which is a big waste of time that we all could have avoided but apparently it is too hard for the seller to even respond to my messages. Unbelievable, AVOID at all cost.

this was my 2nd delivery, so far fine

Fast and punctual delivery

correct delivery

Was not as securely packaged as usual (arrived in one piece ), but arrived 10x faster (7 business days and from another country). Keep ordering gifts from one piece here for my boyfriend 🥰

Very good site with a large selection of products. Searching the site is not always easy. Lack of search filters in my opinion compared to other sites. Otherwise always well packaged and fast shipping. Satisfied with every order. I recommend this site.

delivery took a while (out of stock) but eventually arrived. thank you.

Good packaging, on time delivery and good quality goods.

Received quickly and as ordered ... thank you

Bad service, 2 out of 3 orders I have not received despite several reminders!!!

Pretty extensive selection and I easily found what I wanted. The order was delivered quickly.

Nothing to say they are perfect Advice, shipping, packaging Everything is fine

Already previously order received late and a missing paint, I said nothing .... Order decals at 25 € and more they are not compliant, received almost crumpled so impossible to apply, instead of going through other dealer you'd better sell yourself your goods. I'll never order from your site again, only problems with you. Never see me again

The item was send very fast and arrived in perfect condition; the item was quite expensive.

Clusters found without packaging when the box was opened (?) and much more serious: one of the clusters corresponds to the canadair CL 215 while the others conform to the box i.e.=canadair CL415...the result is a kit that can't be assembled - the propellers don't match and the upper and lower wing halves don't fit together (one is designed for a turboprop and the other for a star engine...) - the kit is ready for the garbage can - I can't say where the fault lies? with Heller or 1001 hobbies, but the boxes were mixed up.

Deadline met thank you

good, clear and uncluttered

Allows a wide range of choice due to well-stocked catalogs. Except for one small flaw. Thinners for airbrush colors are not present. A real shame. Otherwise very good service.

Delivered on time, well packaged and good communication.

Delivery not as fast as I am used to with amazon The product while delivered in order and without damage, highlighted an outrageously poor product that should never be in any catalog. If we then compare it to tamiya or italeri or Revell for the same cost. The company that built the model I requested made a very bad product.

Fast shipping and order processing. Product conforms to specifications.
However, no protective packaging other than the manufacturer's over-carton (on which an illustration of the product and its specifications are printed). This type of cardboard (very common for tamashii nation products, for example) wraps the packaging as tightly as possible and serves essentially as storage protection. It is insufficient for protection during transport. In the event of a shock, the box is directly damaged, as was the case when the parcel was knocked about during delivery: hole in the over-carton; the cardboard diorama inside is punctured; the box is a mess, with one piece slightly damaged. Finally, 1001 Hobbies has applied sealing tape to the over-carton. It's a good idea, but it's impossible to remove it without damaging the illustration. Frankly, for an action figure at this price, it's a real pain. I know more than one fussy collector who would have lost it.
It's a good thing CCS has protected its product so well, the figure is intact. That's the main thing, and too bad for the battered packaging, I can live with that.

Lots of products and lots of information to be found.

Well cared for

NEVER ORDER HERE !!!!! does not keep appointments. literally never answer the phone. Call back requests are also not made. returning something is impossible.

NEVER ORDER ANYTHING HERE !!!!!! Bad company, delivery times not according to agreement but 4 weeks after promised delivery date, try to return a product that was not delivered properly and also they do not take that from the post. i tried to call them phone they never answer! and asked if they want to call me but that does not happen either. for warranty you can also not apply because you simply do not get contact with them.

After a mistake with the first order, my paints arrived as requested

was fine

DEFINITELY QUALITY ITEMS AND WELL PACKAGED. NAVIGATION IS NOT SUPER EASY. ASSISTANCE I HAVE NEVER USED IT

The heller paint pots are dwindling, very small. But 1001 hobbies is the best way to treat yourself.

Good, product available and delivered on time ....

Happy with the purchase, it took a little longer than expected to come, but happy.

I have not received the product, it appears again as returned, I have claimed in different occasions the delivery, by phone and email. Today I have requested a refund of the amount of my order.