Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Interesting choice ....but too bad about the delivery time...other sites go faster....We're not all perfect, let's face it...:-))
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/09/2022
Conforms. Exorbitant shipping costs for overseas !!!!!
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
G
Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 09/08/2022
Very bad company, does not keep delivery times as promised. Been waiting 4 weeks now for a product and still it is not on its way, a return package was not accepted and will be returned. Bad communication.
Translated reviews
Response from 1001hobbies
Hello, Your order was delivered on 20/08/2022, which is 10 days after the order was placed. I invite you to contact customer service if you have not received anything. Thank you.
G
Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 23/08/2022
Order Not Delivered
Translated reviews
Response from 1001hobbies
Hello, Your order left on 24/08/2022. You have opted for a non-tracking shipment. Since the package is not tracked, it is not priority mail. You will have to wait between 15 and 20 business days. We thank you for your patience and understand your impatience. Thank you for your patience
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 27/08/2022
I have purchased from 1001 hobbies previously and they have impressed me with their prices, choice of products and speed of dispatch and communication. Once again, they have been a pleasure to buy from. I would however say that my item (a Trumpeter 1/32 Su-27) was wrapped in bubble wrap for shipping, on opening the packaging the box was damaged in a number of places and I was concerned the kit was damaged. On checking, this was not the case, but the box did look like it had been beaten up. That's the only reason they've not earned the full five stars from me on this occasion.
Response from 1001hobbies
Hello,
Thank you for your comment. Your opinion is very important to us.
Thank you for taking this time,
see you soon
https://www.1001hobbies.co.uk/
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 25/08/2022
It took a little longer than expected but everything arrived perfectly.
Translated reviews
Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/09/2022
not enough brilliant colors in paint
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 01/08/2022
very good
Translated reviews
Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/09/2022
Coli quickly arrive Ras
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies customer service
G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 25/08/2022
I am very satisfied. and good material.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/08/2022
Model arrived earlier than expected A little disappointed, but that's my fault, miscalculation of scale, truck too small
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/08/2022
COULD PROVIDE DOCUMENTATION IN FRENCH FOR THE PRICE
Translated reviews
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 02/08/2022
Good. I liked it because the products I ordered are not easy to locate.
Translated reviews
Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
E
eric C.
Rating: 1 out of 5
following a purchase from 28/08/2022
Package not delivered even though the post office confirmed in their colissimo tracking message that they had left it in my mailbox.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 18/08/2022
It has been almost 20 days and I have not received my package, according to them it would arrive in 6 days. I am very sorry but I will not buy from this website again.
Translated reviews
Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
G
Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 31/07/2022
Poor communications and not client focused - 1001 hobbies delivered the wrong item, never answered my questions directly and only started responding when I forced them to do so through PayPal. They never confirmed they could in fact deliver the item ordered (which was listed on their site as available well after I notified them of their mistake and asked for the correct item to be delivered), and where only focussed on the return of the wrong item. Their refund covered the cost of the item only, not the shipping costs, even though the error in sending me the wrong item was entirely theirs.
They pose as a firm with offices in NL but are located in France. I was unable to contact them at the number they give on their website.
All in all, one of the poorest e-commerce experiences I ever had. I won't buy from them again.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/08/2022
Hassle-free ordering and shipping
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/08/2022
Disappointed with the cutter
Translated reviews
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 03/08/2022
My order was sent in a envelope, it should have been sent in a small box with bubble wrap or Styrofoam peanuts. So unfortunately one of my pilots was damaged.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/08/2022
Good, but delays during the summer so that I receive the parts ordered the day before I return from vacation...
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies customer service
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/08/2022
Failure of Mondial relay and not 1001, hobbies
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 02/08/2022
They do not send the order to the buyer,
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/08/2022
Wrong delivery. I am waiting for your next reaction, following my messages of 26.8.2022
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/08/2022
The service is getting better every year, and great progress has been made in terms of customer communication, bravo.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies customer service
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/08/2022
Very good!
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
G
Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 08/08/2022
Takes way too long to receive your order
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/08/2022
We have received the first parcel but have been debited twice for a parcel supposedly already delivered on August 17 or 18, 2022 but not arrived Reason for the double debit: a bug at the time of payment which was displayed invalid, which created a second phantom order Would it be possible to refund the 49, xx euros debited for this phantom parcel?
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 23/08/2022
Fast delivery good quality
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/08/2022
It's a pity that my last parcel took so long to be delivered. What's more, the parcel was completely ripped off.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/08/2022
I'm delighted with the carpet, but there's just one problem with the delivery: it's just bubble wrap around the box, which isn't very discreet and could encourage theft by a delivery driver who might be interested in the parcel.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
A
Acquirente Verificato
Rating: 4 out of 5
following a purchase from 06/08/2022
Fast and efficient service, great assortment of products and accessories, decent site navigability
Translated reviews
Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/07/2022
Very good reactivity for sending packages. See to build customer loyalty.
Translated reviews
A
Acquirente Verificato
Rating: 1 out of 5
following a purchase from 05/08/2022
I simply did not receive the item and no response to my emails and phone answering "closed"
Translated reviews
Response from 1001hobbies
Hello, Thank you for taking the time to address this incident. Please email us at [email protected] so that our customer service team can address your request. We sincerely apologize for this incident. Sincerely, 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/08/2022
My only regret is that I couldn't find a way to make the 5 euro discount count. The software isn't very practical.
Translated reviews
V
Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 17/07/2022
Everything went great with my order, but I only give it one star because I am constantly being asked to rate the transaction.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/07/2022
Order taken and good respect for the items delivered. The only downside was that it was impossible to use the promotional code when ordering. The code was valid but the site blocked the next step. As a result, I gave up the €5 discount. What a shame.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/08/2022
Slightly long delivery times
Translated reviews
V
Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 21/07/2022
Everything was perfect.
Translated reviews
Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/08/2022
NO PROBLEMS TO REPORT
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/08/2022
Postage too expensive for the shipment I made.
Translated reviews
We use cookies for audience measurement and improving user experience.
English 