English 
A
Rating: 4 out of 5
Good site, sometimes difficult to find what you're looking for
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 282 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 1 and 4 stars
Reset filtersG
Rating: 4 out of 5
site was clear, lots of choice, good value for money, And good delivery
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A
Rating: 4 out of 5
Good site, with interesting brands. I was surprised by an unexpected delay in delivery when the item was shown as available at the time of ordering, but everything arrived smoothly with very good tracking from order to dispatch.
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V
Rating: 4 out of 5
Fast and uncomplicated delivery, unfortunately a little overpriced
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
C
Rating: 1 out of 5
Je n'ai toujours pas reçu de colis
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Response from 1001hobbies
Bonjour , Nous vous remercions de votre mail Nous vous vous prions de nous envoyer un mail à l adresse suivante [email protected] Bien cordialement
A
Rating: 4 out of 5
Easy navigation. Lots of models can be found . Perhaps the delivery of the requested goods should be speeded up. However my opinion is very good
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
A
Rating: 1 out of 5
I'm getting tired (to put it politely) of your repeated e-mails every time I make a purchase! I've already told you: each email is the equivalent of a 40-watt bulb burning for 24 hours. You'll have to ask the "cadsup" who runs your sales department how many heatwaves, glacier melts and forest fires he needs before he understands, or if he'd rather have his children explain to him in 20 years' time how effective his sales strategy has been, climatically speaking. In the meantime, as far as possible, I'll avoid buying from you in the future, just so I can explain to him right away how effective it was, commercially speaking.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
V
Rating: 1 out of 5
The level of customer support is appalling. Immediately after placing the order, I needed to cancel it, and looking at the order information, it was awaiting packaging, and not shipped. Despite me contacting them via email and phone, they simply refused to help, to the point that they were rude and condescending. Due to the web address being a .co.uk address, and a UK phone number, I assumed they were a UK based company, but they are based in France, so if I return it, I have to pay high postage fess. Not at all impressed with how they handled this, and I would strongly advise avoiding this unhelpful and difficult company
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/
A
Rating: 1 out of 5
I made the return under the conditions of the right of withdrawal. 3 weeks later I'm still waiting for a refund. I'm disappointed with the customer service.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
G
Rating: 1 out of 5
Received wrong article, contacted by phone and by E-mail totally no response from 1001hobbies, no connection by phone at all
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you. Thank you for your understanding, Sincerely, 1001hobbies customer service.
C
Rating: 1 out of 5
Very slow on orders. A lot of problems.
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Response from 1001hobbies
Thank you for your comment, We apologize for this incident and invite you to send us an email to [email protected] Sincerely 1001 Hobbies Team
A
Rating: 1 out of 5
Light packaging for delivery: bubble wrap to wrap the box. Defective product. I sent an email but got no reply. Not happy.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
G
Rating: 4 out of 5
Delivery very good , sorry I had to download the plan myself , contact via email was excellent,keep up the good work and see you soon
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A
Rating: 4 out of 5
Easy access
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A
Rating: 1 out of 5
They sent me a different item, not what I ordered! It looks they don't know the products they sell and manufacturers. I received refound sending the product back, but if I order something I expect to receive what I order, not to receive another thing and then waste my time to send it back and wait for refound. Very bad experience!
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Response from 1001hobbies
Hello, Thank you for your comments.3 Please contact us at [email protected] Customer service will reply you as soon as possible. Thank you for your understanding, Laure
A
Rating: 4 out of 5
Ras on my order, 3 days to arrive home well packaged!
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A
Rating: 4 out of 5
Package received promptly but lacks a product that was in stock on the site but is now awaiting delivery.
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V
Rating: 4 out of 5
Didn't get two out of the four items that I order (out of stock). But those two that I received were definitely quality.
A
Rating: 1 out of 5
received damaged package, very poorly protected,
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Rating: 4 out of 5
Well-designed site,
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A
Rating: 1 out of 5
Lack of communication, exploding lead times, first and last orders
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
G
Rating: 4 out of 5
good handling of me purchase nice store
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A
Rating: 4 out of 5
Hello, the search for paint references on the site needs to be improved. Otherwise, the service is impeccable. Best regards.
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A
Rating: 4 out of 5
Maybe some prices are a little high....
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V
Rating: 4 out of 5
To be fair, I realize that inflation is killing us all, therefore I haven’t ordered many things this year. What I have ordered was handled very well by 1001 hobbies. Thank you
G
Rating: 4 out of 5
Fast delivery
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A
Rating: 4 out of 5
I have ordered from this site several times. Delivery is always smooth. The wooden models are of very good quality and the final result is amazing (motorcycle, train, boat, catapult, helicopter-airplane, hot rod ...) in short, I recommend it.
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A
Rating: 4 out of 5
Very good
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G
Rating: 1 out of 5
Way too long delivery time more like 2 months while on Your site report in stock.
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you. Thank you for your understanding, Sincerely, 1001hobbies customer service.
C
Rating: 1 out of 5
A complete disaster in the whole order process.
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Response from 1001hobbies
Hello , We apologize for this incident Please send us an email to [email protected] Sincerely
A
Rating: 4 out of 5
Fast shipping Large selection of games
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G
Rating: 1 out of 5
Not reachable by phone, emails are not answered. And after contact request there is still no contact. For a return.
1 delivery that was good was delivered nicely though and was good.
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1 delivery that was good was delivered nicely though and was good.
Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you. Thank you for your understanding, Sincerely, 1001hobbies customer service.
V
Rating: 4 out of 5
great item, great price, it took longer than expected, but eventually got here
Response from 1001hobbies
Hello,
Thank you for your comment. Your opinion is very important to us.
Thank you for taking this time,
see you soon
https://www.1001hobbies.co.uk/
Thank you for your comment. Your opinion is very important to us.
Thank you for taking this time,
see you soon
https://www.1001hobbies.co.uk/
C
Rating: 4 out of 5
First positive experience, arrived in a reasonable time, the pity is not being able to track more accurately the product purchased but overall well.
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C
Rating: 1 out of 5
I placed the order on July 6th and it has not arrived yet, it is August 9th, I am trying to get in touch via email but there is no way, I have sent 3 or 4 emails already and no answer, it seems that I have lost my money ordering here.
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Response from 1001hobbies
Hello , The package sent does not have tracking number, so it is in economy mode and may take up to 1 month to arrive. Thank you for your patience and understanding
G
Rating: 4 out of 5
Service is excellent.
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C
Rating: 4 out of 5
The order arrived in good condition and in a reasonable time.
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V
Rating: 4 out of 5
Would be better score if shipping time was faster
A
Rating: 1 out of 5
time to receive delivery of product sold as available extremely long. other suppliers deliver in two days ....
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Response from 1001hobbies
Hello, Thank you for your comments.3 Please contact us at [email protected] Customer service will reply you as soon as possible. Thank you for your understanding, Laure
G
Rating: 4 out of 5
wide selection good
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