Customer reviews of 1001hobbies

It has been almost 20 days and I have not received my package, according to them it would arrive in 6 days. I am very sorry but I will not buy from this website again.

Poor communications and not client focused - 1001 hobbies delivered the wrong item, never answered my questions directly and only started responding when I forced them to do so through PayPal. They never confirmed they could in fact deliver the item ordered (which was listed on their site as available well after I notified them of their mistake and asked for the correct item to be delivered), and where only focussed on the return of the wrong item. Their refund covered the cost of the item only, not the shipping costs, even though the error in sending me the wrong item was entirely theirs.
They pose as a firm with offices in NL but are located in France. I was unable to contact them at the number they give on their website.
All in all, one of the poorest e-commerce experiences I ever had. I won't buy from them again.

Hassle-free ordering and shipping

Disappointed with the cutter

My order was sent in a envelope, it should have been sent in a small box with bubble wrap or Styrofoam peanuts. So unfortunately one of my pilots was damaged.

Good, but delays during the summer so that I receive the parts ordered the day before I return from vacation...

Failure of Mondial relay and not 1001, hobbies

They do not send the order to the buyer,

Wrong delivery. I am waiting for your next reaction, following my messages of 26.8.2022

The service is getting better every year, and great progress has been made in terms of customer communication, bravo.

Very good!

Takes way too long to receive your order

We have received the first parcel but have been debited twice for a parcel supposedly already delivered on August 17 or 18, 2022 but not arrived Reason for the double debit: a bug at the time of payment which was displayed invalid, which created a second phantom order Would it be possible to refund the 49, xx euros debited for this phantom parcel?

Fast delivery good quality

It's a pity that my last parcel took so long to be delivered. What's more, the parcel was completely ripped off.

I'm delighted with the carpet, but there's just one problem with the delivery: it's just bubble wrap around the box, which isn't very discreet and could encourage theft by a delivery driver who might be interested in the parcel.

Fast and efficient service, great assortment of products and accessories, decent site navigability

Very good reactivity for sending packages. See to build customer loyalty.

I simply did not receive the item and no response to my emails and phone answering "closed"

My only regret is that I couldn't find a way to make the 5 euro discount count. The software isn't very practical.

Everything went great with my order, but I only give it one star because I am constantly being asked to rate the transaction.

Order taken and good respect for the items delivered. The only downside was that it was impossible to use the promotional code when ordering. The code was valid but the site blocked the next step. As a result, I gave up the €5 discount. What a shame.

Slightly long delivery times

Everything was perfect.

NO PROBLEMS TO REPORT

Postage too expensive for the shipment I made.

Good site, sometimes difficult to find what you're looking for

site was clear, lots of choice, good value for money, And good delivery

Good site, with interesting brands. I was surprised by an unexpected delay in delivery when the item was shown as available at the time of ordering, but everything arrived smoothly with very good tracking from order to dispatch.

Fast and uncomplicated delivery, unfortunately a little overpriced

Je n'ai toujours pas reçu de colis

Easy navigation. Lots of models can be found . Perhaps the delivery of the requested goods should be speeded up. However my opinion is very good

I'm getting tired (to put it politely) of your repeated e-mails every time I make a purchase! I've already told you: each email is the equivalent of a 40-watt bulb burning for 24 hours. You'll have to ask the "cadsup" who runs your sales department how many heatwaves, glacier melts and forest fires he needs before he understands, or if he'd rather have his children explain to him in 20 years' time how effective his sales strategy has been, climatically speaking. In the meantime, as far as possible, I'll avoid buying from you in the future, just so I can explain to him right away how effective it was, commercially speaking.

The level of customer support is appalling. Immediately after placing the order, I needed to cancel it, and looking at the order information, it was awaiting packaging, and not shipped. Despite me contacting them via email and phone, they simply refused to help, to the point that they were rude and condescending. Due to the web address being a .co.uk address, and a UK phone number, I assumed they were a UK based company, but they are based in France, so if I return it, I have to pay high postage fess. Not at all impressed with how they handled this, and I would strongly advise avoiding this unhelpful and difficult company

I made the return under the conditions of the right of withdrawal. 3 weeks later I'm still waiting for a refund. I'm disappointed with the customer service.

Received wrong article, contacted by phone and by E-mail totally no response from 1001hobbies, no connection by phone at all

Very slow on orders. A lot of problems.

Light packaging for delivery: bubble wrap to wrap the box. Defective product. I sent an email but got no reply. Not happy.

Delivery very good , sorry I had to download the plan myself , contact via email was excellent,keep up the good work and see you soon

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