Customer reviews of 1001hobbies

Unable to deliver 1 box of soldiers in 1 72. Sent me 2 boxes in 1 35. Not serious at all. Not about to order, will go and see the competition.

Reasonable delivery times, although they could be improved, and perfect packaging.

large assortment, fast and problem-free delivery.

Package came from France to the United Kingdom in only one layer of bubble wrap as packaging, no box at all!
As a result my item, which was a collectors piece, was damaged very badly.
To add insult to injury they also taped my other item to the collectable items box, damaging it further.
I contacted them but have had no reply so far, I wouldn't recommend 1001 Hobbies.

Pity I didn't search the web before I bought it as I could have got it cheaper. But now for each model I think I would like to build I have googled them and if the model is not considerably cheaper for similar priced ones you can get them without paying postage. Sorry I will not use you again unless I am desperate and watch out for 2 month delivery

You advertise as 1001hobbies.co.uk but I had to pay import duties of £80.00
How do you think I feel about you

Wide choice of products. Good order tracking.

ordered 1 box of soldiers in 1/72 and received the same box in 1/35 twice after almost 3 weeks. Not serious at all, especially after being wrong 1 time and making the same mistake again. I'm not about to recommend your company and would like a full refund for my order.

Not much to say. Everything went well, even if my last question about my order went unanswered.

It was too small and in the picture it looked bigger.

Clear, coherent site, lots of items in stock ready for shipment. A wide choice of accessories and tools for model making and Gunpla, and we're looking forward to new Gundam and Transformers products very soon.
Fast, careful delivery. See you soon! ^^ Papy TF @youtube.

Package received promptly, well packaged

The wooden model parts are cut with astonishing finesse.

A little misunderstanding at first, but then resolved very well. Bravo

j4AI TROUV2 CE QUE JE CHERCHAIS UN PEU PEUTE LONG SI JE N'AVAIS PAS RELANCE ET MALHEUREUS PAS BEAUCOUP DE CHOIX POUR MA GRANDE COLLECTIONDE VOITURES 1/24 POUR LES 24 H DU MANS MAIS J'Y REVIENDIS AU CASE OU

nothing to complain about

Bonjour, dommage que le produit n'était pas en stock

I received a Mickey puzzle, but the picture on the website is of cats. I wanted the cats. Disappointed because the photo and the title don't match.

A real alternative to local and established retailers

The goods conform to the order and the shipment was Cellere, the prices are medium low. All ok

Caring, friendly. Did have to wait a little longer.

Fast and well-packed delivery

Part of the order does not correspond to what was purchased. I have already sent two emails to customer service and they have not answered me.

Good navigation of the website. Very good products. Good delivery.

Page not recommended at all after a month of waiting for an order that said 2 to 3 days I got the figure that was not instead of sending the expensive version they charge you as if it were that and send you a normal one.

Good selection. Uncomplicated processes.

1001 has a good stock of products. When contacted he responded and was responsive.
Two glitches: a product initially reported available (and which I had purchased) was later declared out of stock (but I recovered what I had already "shelled out" with another purchase); I had asked about delaying delivery and was confirmed that it would happen and instead the goods were sent to me immediately. Small problems that should be better handled.

After placing the order a month ago, I still have not received the package.

Fast, efficient service. The only drawback was that the €5 discount could not be applied (it was no longer activated).

The site is totally legit. I had no issues. Only criticism is time to ship order. Still a very good experience. Thank you.

Not delivered on time and an extra £50 in shipment taxes - not made clear on the website!

Please send everything in Dutch for the rest the order was okay.
Thank you.

Correct

All very well only the problem of the helicopter that is pending a resolution on your part because you have not told me what you think about if you are going to make me a credit note or if you are going to change it for another helicopter. Best regards and thanks

Price seemed competitive with no hidden charges eg Duty VAT. Delivery across the border was prompt and tracking adequate. Seemed have a reasonable range of products. First time I have used them and will do again if need arises

Very good site

Unfortunately I would not use this company again. Paid for Express delivery and said it would arrive 2-3 business days. Kept looking for tracking details and found nothing. After a week tried calling the number in the UK as it was a .co.uk website. This was then I got suspicious. Number kept dropping out. BEWARE. This is not a UK based Company like is says it is.
Emailed and got a reply saying item was in received in the UK on 11th July and I would get it within 2 days. Well two days had already passed and nothing.Still no tracking details
Called my credit card company to report a scam. They said to wait another week before looking into it. Then on 20th July nearly 2 weeks after placing order I find I have tracking details. These showed the item arrived in France on 16th so a complete lie by the company telling me it was in the UK on the 11th. It then arrived in UK at Heathrow on the 19th in the evening. I actually did receive this , thankfully but not until the 22nd July having paid for 2-3 express delivery on 8th.

It took several days to ship the order, although when I asked them they responded quickly, and it arrived well packaged and in perfect condition, so overall the rating is good.

Problem with IBAN number on prepayment (Hobbies error). No reply by e-mail until after a reminder from the bank.

Very good service, perfect experience!