English 
V
Rating: 4 out of 5
Delivery takes much longer than promised. Weeks - not days. Regardless, product was as described and they do respond to communications.
Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 283 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 1 and 4 stars
Reset filtersC
Rating: 4 out of 5
Information on scales is somewhat confusing and I have confused several products.
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V
Rating: 1 out of 5
They advertised the rare version of the product (and still do) however they sent the common version i can get on amazon instead. Still awaiting to hear back with a free returns label.
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/
A
Rating: 4 out of 5
Item as per description, very fast shipping
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C
Rating: 1 out of 5
Bad very bad, I still have not received my order. You charge high postage for express courier. It's been more than three weeks. Very bad service. I will never buy anything else from you again, that's for sure.
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A
Rating: 4 out of 5
I order here for the variety and quality of service.
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V
Rating: 4 out of 5
I finally received my order I’m very happy about that and the planes look great I have not tried to build them yet as I’m still working on the ship but they are exactly what I wanted I’m quite satisfied
V
Rating: 4 out of 5
I was quite happy with the delivery, considering I was not just a stone throw away
Cheers RKA
Cheers RKA
A
Rating: 4 out of 5
Order arrived quickly and as expected.
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Hello, this is my first purchase on this site that I did not know. A slight lack of visibility in relation to availability (but it's possible that I didn't see or understand how it worked), however whether it's shipping or after-sales service, there's good responsiveness. To be confirmed on a future order.
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C
Rating: 4 out of 5
All good.
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A
Rating: 4 out of 5
Fine
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A
Rating: 4 out of 5
Very good. Recommend to friends.
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C
Rating: 4 out of 5
This order and previous orders are fine. But there are two pending orders and especially one that should already have stock of all three products, they are starting to run behind schedule. I am sure that the problem will be solved soon.
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G
Rating: 4 out of 5
product ordered easily
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A
Rating: 4 out of 5
Correct price and fast delivery.
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G
Rating: 4 out of 5
User friendly, order may come a little faster.
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A
Rating: 4 out of 5
Fast delivery and trouble-free parcel Slightly high price
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A
Rating: 4 out of 5
fine
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A
Rating: 1 out of 5
The item arrived over a month late, moreover not sealed and a large portion of oil was in the envelope.
The item was ordered in early May and was to be delivered by 18/05 of course payment upon issuance of the order. Of two items ordered only one arrived and after multiple reminders because they do not warn of any lack of stock availability. A Credit Note was issued for the other item in early June but at the time of the refund transfer there is not even a shadow.
Company to avoid absolutely, very lacking in organization and seriousness.
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The item was ordered in early May and was to be delivered by 18/05 of course payment upon issuance of the order. Of two items ordered only one arrived and after multiple reminders because they do not warn of any lack of stock availability. A Credit Note was issued for the other item in early June but at the time of the refund transfer there is not even a shadow.
Company to avoid absolutely, very lacking in organization and seriousness.
Response from 1001hobbies
Hello, The second product will be refunded as soon as possible, as stated in the e-mail sent on Friday, 24 /06, as soon as we have received your BIC and iban via e-mail. Thank you for your understanding, 1001 hobby customer service.
V
Rating: 1 out of 5
First you are told that the order has been canceled because the figurine you ordered is not available. After a while, when you ask for a refund of the amount you paid months ago, you receive a message in French saying that the refund may take weeks. After these messages, I ordered the figurine elsewhere and suddenly I get the message that the figurine has been sent after all. My email asking them not to do this (I already had it) and to refund me the money was ignored.....
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us. Thank you for taking the time @ soon https://www.1001hobbies.uk
A
Rating: 4 out of 5
package arrived on time as expected
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V
Rating: 4 out of 5
Everything went well. Communication was good. I purchased 8 Aqua Color paints. One was congealed, but recoverable by adding water. Paints were shipped from Europe, so shipping cost was high. Not sure if this is standard for their inventory, but be aware.
A
Rating: 4 out of 5
Delay a little long for the rest nickel!
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A
Rating: 4 out of 5
Perfect, just as I expected
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A
Rating: 4 out of 5
Site well designed delivery ok
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A
Rating: 4 out of 5
Perfect
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A
Rating: 4 out of 5
Fast delivery but package arrived crushed. Fragile packaging
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V
Rating: 4 out of 5
Timely and shipping price good
V
Rating: 4 out of 5
The site was easy to navigate, I ordered a bag which was said to be in stock, when I checked on the progress a week later the bag was pending awaiting stock so I contacted customer services as I did not want to wait a month for it. They assured me it would be shipped put ASAP and I received it a few days later, not sure what the actual issue was but they delivered and I'm happy
A
Rating: 4 out of 5
tjrs très bien .
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A
Rating: 4 out of 5
Choice and quality!
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A
Rating: 1 out of 5
nuuuuuulll nuuuullll
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Rating: 4 out of 5
VERY GOOD PRODUCT
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C
Rating: 4 out of 5
I have not had any problems
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A
Rating: 4 out of 5
Very good!!!
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A
Rating: 4 out of 5
The site is very good and fluid! The best thing would be to be able to see, on each model description, the paint references needed to make the model. The delivery is very good, on time! However, labels have been stuck on the paint cans to ensure translation into French: these labels often hide the paint reference... Perhaps we could find another system, or smaller labels better positioned on the cans. Perhaps we can find another system, or smaller labels that are better positioned on the pots. Sincerely
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C
Rating: 1 out of 5
out-of-stock items block the entire process, so if you are impatient, please be on your way.
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V
Rating: 1 out of 5
The worst shipping and delivery time. Over 3 weeks to deliver what they say they have in stock. Would never buy from them again!
Response from 1001hobbies
Dear customers, We thank you for your comment. We have 148,000 references on the site, and you will understand that we cannot stock 148,000 references in our warehouse. We would also like to inform you that there are 3 notions to take into account on our site: In stock: dispatch within 48 working hours. These are physically stored in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in the company's stock in Saint-Quentin-Fallavier and are generally dispatched within X to X days following the user's order, depending on the lead times of the various suppliers. Not available: these products are currently out of stock and cannot be ordered at the moment. Thank you for your understanding 1001hobbies