1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
This order and previous orders are fine. But there are two pending orders and especially one that should already have stock of all three products, they are starting to run behind schedule. I am sure that the problem will be solved soon.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 24/05/2022
product ordered easily
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/06/2022
Correct price and fast delivery.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 29/05/2022
User friendly, order may come a little faster.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/06/2022
Fast delivery and trouble-free parcel Slightly high price
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2022
fine
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 09/05/2022
The item arrived over a month late, moreover not sealed and a large portion of oil was in the envelope.
The item was ordered in early May and was to be delivered by 18/05 of course payment upon issuance of the order. Of two items ordered only one arrived and after multiple reminders because they do not warn of any lack of stock availability. A Credit Note was issued for the other item in early June but at the time of the refund transfer there is not even a shadow.
Company to avoid absolutely, very lacking in organization and seriousness.
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Response from 1001hobbies
Hello, The second product will be refunded as soon as possible, as stated in the e-mail sent on Friday, 24 /06, as soon as we have received your BIC and iban via e-mail. Thank you for your understanding, 1001 hobby customer service.
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 20/06/2022
First you are told that the order has been canceled because the figurine you ordered is not available. After a while, when you ask for a refund of the amount you paid months ago, you receive a message in French saying that the refund may take weeks. After these messages, I ordered the figurine elsewhere and suddenly I get the message that the figurine has been sent after all. My email asking them not to do this (I already had it) and to refund me the money was ignored.....
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us. Thank you for taking the time @ soon https://www.1001hobbies.uk
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/06/2022
package arrived on time as expected
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Verified Buyer
Rating: 4 out of 5
following a purchase from 11/06/2022
Everything went well. Communication was good. I purchased 8 Aqua Color paints. One was congealed, but recoverable by adding water. Paints were shipped from Europe, so shipping cost was high. Not sure if this is standard for their inventory, but be aware.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/06/2022
Delay a little long for the rest nickel!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 17/06/2022
Perfect, just as I expected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/06/2022
Site well designed delivery ok
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/05/2022
Perfect
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/06/2022
Fast delivery but package arrived crushed. Fragile packaging
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Verified Buyer
Rating: 4 out of 5
following a purchase from 31/05/2022
Timely and shipping price good
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Verified Buyer
Rating: 4 out of 5
following a purchase from 09/06/2022
The site was easy to navigate, I ordered a bag which was said to be in stock, when I checked on the progress a week later the bag was pending awaiting stock so I contacted customer services as I did not want to wait a month for it. They assured me it would be shipped put ASAP and I received it a few days later, not sure what the actual issue was but they delivered and I'm happy
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/05/2022
tjrs très bien .
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/05/2022
Choice and quality!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/06/2022
nuuuuuulll nuuuullll
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/06/2022
VERY GOOD PRODUCT
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 02/06/2022
I have not had any problems
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/06/2022
Very good!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/06/2022
The site is very good and fluid! The best thing would be to be able to see, on each model description, the paint references needed to make the model. The delivery is very good, on time! However, labels have been stuck on the paint cans to ensure translation into French: these labels often hide the paint reference... Perhaps we could find another system, or smaller labels better positioned on the cans. Perhaps we can find another system, or smaller labels that are better positioned on the pots. Sincerely
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 27/05/2022
out-of-stock items block the entire process, so if you are impatient, please be on your way.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 02/06/2022
The worst shipping and delivery time. Over 3 weeks to deliver what they say they have in stock. Would never buy from them again!
Response from 1001hobbies
Dear customers, We thank you for your comment. We have 148,000 references on the site, and you will understand that we cannot stock 148,000 references in our warehouse. We would also like to inform you that there are 3 notions to take into account on our site: In stock: dispatch within 48 working hours. These are physically stored in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in the company's stock in Saint-Quentin-Fallavier and are generally dispatched within X to X days following the user's order, depending on the lead times of the various suppliers. Not available: these products are currently out of stock and cannot be ordered at the moment. Thank you for your understanding 1001hobbies
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 21/05/2022
Everything ok, perfect material as described. Not very fast shipping, but just have a little patience and everything arrives.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 25/05/2022
Bit inconvenient that customer service does not understand dutch. This would improve telephone contact.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 30/05/2022
I think shipping is a bit slow
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/06/2022
Bonjour bien recu il manque encore 1 puisque j'avais commande DEUX (2) salutations
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/06/2022
Received my order in 2 deliveries (4 and 5 weeks after my order). There was a delay with one of the products but everything arrived safely. It took a while but I'm not disappointed with the products.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/06/2022
Seriously...
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 01/06/2022
It took a long time for an order in Spain. I placed an order, and after 3 days of waiting, I bought the same thing from another store, and it arrived before the original order. I sent a package by post, it arrives sooner to other countries, than the method used by 1001 hobbies. Maybe I'm wrong, and their warehouse is in Singapore.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/06/2022
Very long for a delivery order placed on 2/06/2022 delivered on 17/06/2022 then you do not make any commercial gesture for the customers of long date From now on I will go to see elsewhere
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 14/06/2022
Fast delivery. Everything was perfect.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 03/06/2022
after initial problems due to the loss of the first shipment by dhl. the second shipment worked great. thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/06/2022
It's very good!!! and very fast! Thank you .
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/05/2022
1 month waiting to be reimbursed and 0 response on the location of my package...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/06/2022
My package was delivered on tracking but I haven't received anything in my mailbox. Customer service is no longer responding to me.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 10/05/2022
Serious,reliable and quick in service.
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