Customer reviews of 1001hobbies

If on the whole everything is going pretty well, on the other hand for what is refunding (following your failure) the delay is much long"2 months" greetings

fast and adequate. Allen pity that during the ordering process go feedback is possible

I was overall very pleased with the shopping experience. The website was easy to navigate and all the information I needed to find and purchase the gift I was looking for was readily available. The price was very fair and 1001hobbies provided great service in terms of sending alerts on the process of filling and shipping my order, all the way through delivery to my door.
The one issue that could and should be improved is packaging for shipping. The corrugated cardboard carton used was particularly light and not very stiff. One side got partly crunched durung transit. And, there wasn’t much protective wrapping inside either - just a bit of folded paper that didn’t fill the space or provide any cushion for the item. So the kit’s box itself was a little bent and creased when it arrived, from the damage to the outer carton.
It really could have been better wrapped usung bubblewrap or air pillow packs, especially given how thin the outer shipping carton was.

Very bad experience. Ordered 2 model cars in December 2021 for about €72.00. Emailed several times after 2 months when to expect the order. Would be shipped. Of course received nothing. Then 4 request to refund the amount I paid. Answer was, passed on to financial administration, take into account 2 weeks processing. After one and a half weeks still no refund.
Very bad experience. Ordered 2 model cars in December 2021 for about €72.00. Emailed several times after 2 months when to expect the order. would be shipped. Received nothing of course. Then 4 request to refund the amount paid by me. Answer was, passed on to the financial administration, takes into account 2 weeks of processing. After one and a half still nothing refunded. très mauvaise expérience. Commandé 2 voitures miniatures en décembre 2021 pour environ 72,00 €. Envoyé plusieurs fois par e-mail après 2 mois quand attendre la commande. serait expédié. Rien reçu bien sûr. Après 4 demande de remboursement du montant payé par moi. La réponse était, compte tenu de l'administration financière, prend 2 semaines à traiter. Après un an et demi toujours rien remboursé

parcel well packed, delivery time a little long.

Fast delivery and an anomaly on the order has been taken into account. 1001Hobbies team is very reactive.

Navigation is complicated Too many manipulations before making a choice. Between the commune or the site says in stock and delivery 2 months later what more can you say.

Delivery took a while but ok

Order and delivery carried out quickly and correctly, the only downside being that the site is not very easy to search for (products).

Correct item, prompt delivery, no problems.

The box of Belgian artillery waterloo 1815 was open and pieces are missing...I have written to you and you have not answered..these things must be notified before sending.

ALL GOOD (EXCEPT FOR THE SHIPPING FROM THE SPANISH POST OFFICE).

Please indicate the delivery date more clearly, otherwise everything is very good.

well

Everything perfect, a tad long the shipping process....

Great site, flawless product, long delivery time, immediate response , with first vague responses following no complaints, but you know we modelers would come have our products right away.

Let's just say that I have been making purchases over the Internet for about 20 years now. Well, 1001 Hobbies.co.uk is the first and only internet seller where I feel ripped off. I ordered (07/2021) a model kit Space Probe Voyager but got a bag of ball bearings. A second attempt was made (via credit voucher / 02/2022) but had to pay shipping costs again, again got a bag of ball bearings. I finally asked for refund but no real response to this. From me next advice: rather buy from another online provider. It will save you a lot of misery.

Fast and efficient but a bit expensive

Very bad.Not delivered on time; ordered two things one received; way too late.Have been waiting for weeks now for refund of the undelivered item and nothing comes.Never order anything again.

Sehr großes und vielseitiges Angebot + sehr schnelle Lieferungen, besser geht es nicht. Danke das es euch gibt...

Well what can I say? Instead of the kit I ordered, I received a set of paint masks as there was a confusion with the serial number. The order clearly had the name of the aircraft of the kit I ordered but that didn't seem to make any difference. I was told to keep the masks and that I would be refunded. It didn't happen until I reminded them weeks later.

A few more specific categories would be helpful

Improve prior information on the product for sale. The rest of the service is satisfactory.

If there were zero stars I would DO that! I placed my order in December and it has not arrived to this day!!! I'm pissed off! Total scam I had booked express shipping because it was 12/17/2021 and I wanted it to be there for my husband on Christmas! I'll never order here again. And every time you try to contact them. Will only be sorry etc . No update no replacement nothing! Totally disappointed! Never again

I'm very unhappy with the way I've been treated by 1001 Hobbies. When I was at their site I had intended to order some decals, but when I got to the point where I learned the shipping cost, I felt that it was way too much. So I didn't complete the order. I DID NOT COMPLETE THE ORDER. 1001 Hobbies were aware that I didn't complete the order because they emailed me to ask why. I told them. Then they charged me US$71. and shipped it anyway. When I complained to Pay Pal and to 1001 Hobbies, 1001 Hobbies said they'll refund my money WHEN THEY GET THE STUFF BACK. So I now have to pay to ship it back, when I didn't want it in the first place. It hasn't arrived yet, but will be mailed back as soon as it's received. will never order from them again, ever.

Delivery was worthless

a broken part, a broken wheel, no problem, I'll glue it.

Ras ok

Good service. The products were sent wrapped simply in bubble wrap, so the products are fully visible. I think it could be improved by putting them in a box, ben that no breakage was made on the products.

The stock of the store is not real and once you have paid they tell you that they will not be able to send it in the estimated time. Thank goodness for the paypal payment that gave me certain guarantees.

I received my order quickly, and I am very satisfied. For the future I hope that nothing changes.

One model was broken, and I had to pay import duty !!!

Very good, very rich store

Satisfied for my 1 st order.delivery time respected.the model is beautiful.no blister around the box.is this normal? If not, I will use 1001 hobbies.fr again. Thank you

The ordering process was easy. Was kept informed as to when the book was shipping/shipped. Down side was the tracking info did not give a eta for delivery. Was notified that but was delivered when in fact it was the next day it

I never received the product and after repeated E-mails also did not get the money back. Am very dissatisfied. Don't know if I will ever get my money back.

Apart from a small delay in dispatching the goods, the order was successfully completed. Excellent after-sales service.

Third attempt! Shortly after ordering, I canceled the order by e-mail. Three weeks later, the parcel arrived anyway. I sent it back at my own expense. So far I have not received any money.

Numerous references, fast and efficient order processing.

dishonest and unreliable company. website co.uk. Unfortunately, this is misinformation because the shipment is from France, the seller does not provide the actual cost of the purchase, I had to pay over £ 45 customs duty. they do not respond to sent emails.