English 
L
Rating: 1 out of 5
They totally ignored my message to them on their contact page, will not use them again,
Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 688 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 1 and 4 stars
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Rating: 1 out of 5
Very long delivery for a fast delivery more than 2 weeks to be delivered
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A
Rating: 1 out of 5
Your deliveries take too long. I wanted to order from a French merchant because I am French and I am very disappointed. I ordered from foreign merchants that I will not name and I received my packages within a week.
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A
Rating: 4 out of 5
Shipping time was a little long, but the product met expectations.
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G
Rating: 1 out of 5
I never received my order. Do not buy from this site!!! After stating "order not received" several times and sending an email I still have no response after a few weeks. The customer service is jerk. Getting nothing but still getting emails in with "your order has been received. What did you think of your product? Certainly not recommended
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A
Rating: 4 out of 5
Easy-to-use site, easy product search, would like more details on perceived quality of items. Multiple delivery options, efficient service.
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C
Rating: 4 out of 5
Too many delays,
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A
Rating: 4 out of 5
For this order I had some problems because the model which I ordered was not in stock however the ors of the order nothing was indicated in this direction I received my order one month after having joined a person to the telephone which answered me very well on the other hand navigation on the site is not simple when I type a word in the space envisaged the first 3 characters return but not the whole word I thank particularly the person whom I had on the telephone which was really reassuring professional.
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A
Rating: 4 out of 5
Very good product and always on time, to be recommended for modellers.
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A
Rating: 4 out of 5
Fine
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A
Rating: 4 out of 5
Clear site overall!
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G
Rating: 1 out of 5
I never received anything there is no response to the mail. Very bad
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A
Rating: 1 out of 5
Item ordered supposedly in stock but was never and still isn't! I asked for a refund but it's the same thing, you can't be in a hurry! Extremely disappointed! I regret having placed my order on this site!
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C
Rating: 1 out of 5
I have not received it since January 19, 3022
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V
Rating: 1 out of 5
I would never wish for such a business practice. The ordered goods were shown as being in stock. After a short time I received a shipping notification. But the order did not arrive even after a month. When I made an inquiry, I received a message for a credit note because one item was not available. I then canceled the order, as both items are required for this model! I then received another message saying that my order was in progress. Once again, I canceled this order. What comes again? A shipping notice! Do they really want to start a legal dispute? Other companies from Europe delivered within 2 to 4 days.
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us. Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
A
Rating: 1 out of 5
I have written to you numerous times to dehydrate the order, but you have not read and responded to my emails. The phone number does not work and neither does the text messages.
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A
Rating: 1 out of 5
I ordered on December 22, 2021 and to date I have received nothing. Today is February 2, 2022. If you can't deliver, I'd like my money back as soon as possible.
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A
Rating: 4 out of 5
Hello. I'm happy with my purchases on your site, except for one of the mats I ordered in A5, which is larger than the usual A4 model. But I only received the A4 model? Otherwise I'm very happy with your well-designed site. Everything is clear. Thank you for being able to give our opinion. It's nice to be heard, because sometimes that's what's missing. Other people will be able to read this. Sincerely yours. Have a nice day and evening. Pierrelebelgeapau.
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A
Rating: 4 out of 5
on-time delivery
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A
Rating: 1 out of 5
I will not buy again, merchandise arrives from france with biblical time 13 gg for goods in stock.another order missing a color to be found who knows when and if it will arrive.they refuse to take charge of the right of withdrawal moreover for just cause, they do not respond to emails they lie about the goods in stock, with me they lost a lot of money they are bad.
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A
Rating: 1 out of 5
Item unavailable after 2 months and future availability unknown. As a result, I was offered a voucher and not a refund. Totally unacceptable.
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A
Rating: 1 out of 5
Order placed on 5/01/2022, still not shipped even though all products were available in stock with immediate shipment.
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
A
Rating: 4 out of 5
The site is very comprehensive and well stocked. Delivery was tracked well, although unfortunately the courier is not one of the best at communication. Overall, I was really satisfied
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A
Rating: 4 out of 5
impeccable! if possible, indicate the paints required with their numbers, so that you can place a global order without waiting for receipt of the mock-up and avoid having to go through your very comprehensive catalog, color by color, to find the recommended paint. see you soon
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G
Rating: 4 out of 5
Arrived well no problem
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A
Rating: 1 out of 5
Order not received in full, still waiting for balance to be paid
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V
Rating: 1 out of 5
I ordered on 3.9 and nothing has arrived so far and my email has not been answered for 1 month 1001hobbies has cheated me of 65 euros 1001hobbies is a French site and not a German one I can no longer get my money because I have transferred it I have been very stupid, you are just not and definitely do not order anything here
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V
Rating: 4 out of 5
good service no problems. thank you ..
A
Rating: 4 out of 5
Good, no problems to report.
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V
Rating: 1 out of 5
I did not get my order nor did I get a refund
C
Rating: 4 out of 5
Good Experience, I think there are missing items in the catalog.
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A
Rating: 1 out of 5
PD I MAKED AN ORDER A MONTH AGO AND I STILL HAVE NOT RECEIVED IT, PLUS ASK FOR AN EXPLANATION, WRITE TO THE CONTACT, AND STILL HAVE NOT REPLYED TRUFFLE? BO I WILL FIND OUT
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A
Rating: 1 out of 5
3 months after my order, I'm still waiting for my parcel with no reply or explanation !!!!
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A
Rating: 4 out of 5
Fast and accurate shipping
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A
Rating: 4 out of 5
Very good site with a wide choice of layouts. In terms of navigation, I preferred the old version (updated in January), especially for the search filters. As for delivery, nothing to complain about, dispatched and delivered quickly.
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G
Rating: 4 out of 5
Nice to be able to order models that were not available in NL. Too bad that at those prices (1001 hobbies is not cheap) no glue and paint is included. Would have been nice with such a large order. Delivery of the order is fine as well as the way of offering.
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G
Rating: 4 out of 5
nice stuff they have on sale just too bad not all items have the appropriate scale/ratio listed.
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V
Rating: 1 out of 5
Stock item ready for immediate shipment took 1.5 weeks. Packaging of the model was torn and taped. From the manufacturer it comes normally shrink-wrapped.
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A
Rating: 4 out of 5
Order placed. Delivery within 3 days. All good.
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A
Rating: 4 out of 5
Hello, 1 article blocked the order (more than 1 month) because not available. Their e-mail doesn't work. On the other hand, very good customer service on the phone, the problem was solved in 5 minutes. Serious site, compliant order.
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