Customer reviews of 1001hobbies

received a little late... but otherwise compliant

Six days from the order to send the order, total 18 days to receive. two items one of them wrong and the solution they give is that the customer send the wrong item and then they will send the correct one, this is how they treat customers. Never again with them.

I'm still waiting for my order, originally it was for Christmas when I ordered, there was one copy left when I validated my order everything was good and a few days later I'm told that there is a stock shortage ?????? I'm offered a credit note, but as it is certain that I will never recommend this site I refuse it.

The wait was long, longer than declared when ordering, but the order did arrive.

I placed an order on 12/5 for a Christmas gift. Having received no status updates, I called the following week and left a voice mail. Having still received no response, I emailed on 12/22 and finally heard on 12/23 that my order was awaiting delivery, but instead I was going to be reimbursed (no other option was offered). I was in fact reimbursed on 1/16, but that was obviously of no use to me in purchasing the Christmas gift and I wound up having to find another hobby shop.

They sent me an incomplete product, manufacturer's problem not 1001 Hobbies, and they exchanged the product without problems. As a negative, the communication was a bit slow, understandable for the period in which the order occurred.

Product purchased OK. Shipping to be reverified, purchase made near Christmas.....

order placed on 04/11/21 with three items in stock after a week an email informs me that the product is in reorder so not in stock as indicated after a month without news I ask by mail where my order is answer product will not be restocked I am offered either a refund or a credit or take another product with a small discount which I do by looking that it is in stock product with a small discount, which I did, checking that it was in stock, I was told by e-mail that the order would be dispatched on December 23 at the beginning of January and with no news, I sent another e-mail to find out the answer: we're waiting for the supplier to deliver the product, so it wasn't in stock, and I was told that the order would be dispatched on January 17, on january 12 an e-mail from collisimo informs me that my parcel will be delivered on january 14 but not an e-mail from 1001 hobbies so two months to obtain an order no information for the customer and the products are not in stock as indicated and much more expensive than the competitors this is not serious as an indication it was my first order on this site but also the last Patrick

As I never received the order and they couldn't give me any tracking information, I'm stuck with the loss because I can't make an inquiry without this information. Very poor service!

Nice because I found what I was looking for quickly, a suitable delivery cost, on the other hand the price of the models is much more expensive than on other equally serious sites in France, even on sale...

Order "blocked" because of a product that was waiting for a supplier. Call to after-sales service who unblocked the order immediately. After-sales service available, easy to contact, and attentive.

Somewhat long delivery time for items supposedly in stock.

The product arrived well packaged and in a reasonable amount of time. Some parts of the kit came detached from their grill, but I understand that is a manufacturer's issue.

I still haven't received my order.

Say items in stock but aren't. No reply that it's out of stock after waiting a month. Canceled my order and there saying 14 days for refund. Would not recommend

I placed an order in November for Christmas and I am still waiting for January 25, 2022.

now 4 weeks still ger. Order because 1 of the items was not available and probably never again they are waiting until next year or so after several times expressed via email that I want to cancel the order no response really a shitty company

They let me order a product that was out of stock then only offered store credit. Had to demand a refund.

Everything was great and delivered as promised. Only the shipping time took a relatively long two weeks. Otherwise I will be happy to order again in the future.

Still nothing received and did pay..... Looks a bit like fraud.....

Good experience, except that it was in the post office for 4 days without moving.

Items advertised as available at time of order and then out of stock. Do not keep informed. Not very responsive to emails. When the order finally arrived, one item was missing. I had to file a claim to get a reply telling me I would be reimbursed because the item was unavailable. If I hadn't complained, I wonder if I would have had a refund, which to this day hasn't happened! They were gifts for Christmas... I will never order from this site again.

The boat has finally arrived,had to wait a long time ...but whether my grandson has already made the boat I do not know.We have to wait until we have been with him

I have NOT received my order yet and it has been a month since it was shipped, when will it arrive? I have sent emails asking for an explanation, replied despite this survey and no one has contacted me Can you give me an explanation Thank you.

Order never received

Not a very serious company.

No communication during order process, nobody returning emails whilst trying to contact customer services. Be careful of measurements for things on the site aswel as I bought the wife a purse after reading the measurements and it ended up been a good 3cm bigger than stated.

My set never arrived, I am now really disappointed in this store

Order made on 5/01 and still not received. The site does not respond to email or phone. This is my first order and certainly my last.

your "google type" machine translations are literally laugh-out-loud funny: a Soviet tank crew, great for a Russian tank crew!

I ordered 11 jars of model paint, paid and received only 2 jars!!!
After trying to get in touch on the phone with the lines still busy, I sent an e-mail to which I hope to get an answer...

Something had gone wrong with the addressing. As a result, the package was delivered to No. 22 and not No. 2. In your address information it says 2 and further on a stray 2. But everything else turned out fine.

All good, as in other orders.

Impec les amis,un simple bémol:amazon est beaucoup plus rapide.merci à vous

Mail order service.

My shipment was lost and after 8 messages and 45 days they have informed me that they will refund my money.

Good site, I was able to find the carpet at a good price, I just had to be patient for delivery.

Website could be improved.

Great site. Lots of content. Good prices.

Beautiful and clear website