Customer reviews of 1001hobbies

Order NOT yet received !!!

I didn't get anything in

Wasn't informed from the start about import fees and still being charged VAT also so that was a downer. But the refund process was quick and the one and only time I had to speak to the team it was dealt with quickly professionally and the lady was lovely. Just the whole journey as a whole was disappointing

Still not received my order valued over £160 since last July 2021 and had no info

I made 2 separate orders, the first turned up. In my account it says the second order was added to the first, but I haven't received it and they have still charged me a large postage cost for each very small item. I have emailed them and had no response.

Been waiting for a refund for nearly 3 weeks and still no sign

The model car was different from what was ordered ,plus the wheels were broken

Nothing is perfect, you have a great choice, but not always competitive on prices. Sincerely

very good

Great service and excellent products...when available. Bravo to the whole team!

Fast and wide selection Borderline paint that's almost dry

serious site that also gives good advice

A bit slow. Also, due to our absence, they left the package at a neighbor's house without notifying us, so we didn't know what had happened to the package until the neighbor told us he had it. For the rest, everything was fine.

Bad experience with this company and customer service.

Delivery as ordered

satisfied

Overall ordering experience was great. Delivery was fast considering the current circumstances. Everything came within a rather secure and good condition box.
However, my only issue would be related to the Scania R730 Streamline model that I ordered. For a newer person they may not receive what they thought they'd get as the products images does not match what you are actually purchasing. Before I ordered, I checked the models number and it referenced many of the same pictures, but of a different configuration. I would like to see accurate images for each product.
That would be my only negative. Everything else about the order to delivery was brilliant. Thank you.

Fast delivery

Could not follow the trajectory.

Vvvvv

Good, only issue is lack of order confirmation e-mail detailing what I had purchased. Received the Credit Card payment confirmation, OK, but nothing else, which is unusual from an internet seller. Would be 5 stars otherwise.
Delivery was fine, took 6 working/business days to arrive.
Thank you

Price was fair and shipping was fast. It could have been packaged a little better but product was undamaged. Would definitely order from them again

Wide, well-stocked selection. Availability of products a little long.

Everything was perfect, except for the almost 4 weeks I waited for the order to arrive.

Good quality.

Web navigation, good. I keep noticing that data is missing for a good knowledge of the models. Proper shipping

Too bad I got the delivery information in French ( not my best language ) but the rest was ok

Speed and tracking are OK, but the shipping box was slightly dented, but without trpo damage to the material saul the slightly crushed Tamiya comppund tube.

Super bad I ordered something November 27 and it is now January 6 and still have nothing and if you send them a message they send weeks later that they will come tomorrow or the day after even though it is not coming so want me money back!!!!

For model painting, the number would be useful because it's not easy to choose the right color with the number.

The only problem is the cost of transport

The sales department reacted very well to a problem with delivery times. Thank you very much.

Pleased with the model, although the box arrived a bit warped. Beyond that, the parts, instructions and decals were in good condition.

Good

Hello .... for navigation and choice, no problems ...... then it spoils model ordered December 12 and delivered December 30 .... (indicated in stock) for a Christmas gift it's a failure I sent 2 emails to get information and received a standard response without information or customization very very disappointed

I had to cancel the order for 2 models and I still haven't been reimbursed!

for a high order period it's very good. i didn't see a gift option when ordering. everything is ok happy new year and continuation to you .

Translations of article names should be improved

My order was damaged

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