Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
I wrote back to ask about the problems I had to no avail. 1 part was the wrong part number (worthless) 1 part (universal model stands) broke as soon as I inserted the upright (worthless) the 3 model was as advertised. Is bad enough the product is wrong or instantly defective, but no reply to the issues?
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/12/2021
sorry, but absolutely useless!
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 12/12/2021
I had ordered something for my son for Christmas. Unfortunately, what I ordered (two bending figures) didn't arrive on time. There was also no information that the goods were not in stock. Only on request was there a corresponding and quick response (hence the one Steen!). Unfortunately, there was also no response to my e-mail that I was canceling the shipment because it would not arrive on time. If you order there as a guest, it doesn't seem to be important for 1001Hobbies and a return doesn't seem to be desired either...
Let's see what happens next... Personally, I won't be ordering here again.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 20/12/2021
Not as i believefd description
But i will keep just disappointed
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2021
Good site but more expensive than most others
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/12/2021
Good but no precise delivery date
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 12/12/2021
Man man sent from France (I hate this anyway don't put .nl on your website). Weeks in transit. Christmas vacations over. Just shitty. Once and never again!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/12/2021
Very bad description of the product, not received what I thought I had, expensive for what I received, delivery time interminable and a deliveryman who does not find the address of the relay! really disappointed
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 22/12/2021
Clearly quickly found what I was looking for.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2021
Delivery too late but good quality products
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 11/12/2021
Very bad experience. They did not meet the expected delivery time, they did not deliver the personalized message for which I had paid extra for, and icing on the cake...they delivered a product in a different language than the one stated in the product name on their website. Also, I feel like they are bad in that they do not provide a way to be able to contact them: their phone numbers are turned off and emails are answered days if not weeks later. I am now waiting for a response to receive a refund considering the scam they pulled on me...but clearly I am being ignored. Strongly not recommended!
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 12/12/2021
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 07/12/2021
Received the wrong goods. Very unprofessional customer service. Received replies in three languages via email and had to explain several times what went wrong. Communication impossible.
No refund to date.
Be very careful when buying here.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 10/12/2021
Ordered a JagdPanther 1/35 scale model and about a month later I received a USN F-14A. 1/72 scale model. Don’t order from 1001Hobbies. I recommend ScaleHobbyist.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 16/12/2021
I'm extremely disappointed by the order, which was delivered to me very late in the day. In fact, I dare say that it's quite simply a scam!!! The model I received, which cost me almost 100 euros, cannot be worth, in my opinion and comparing this product to something similar, can only be worth 20 euros. It seems inconceivable to me that specialists like you didn't realize this...
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/11/2021
Hello, I have sent you several complaints. You still haven't replied. Faulty lamp whose bulb burned out the same day, burning the socket. The replacement bulb also burned out. Should the item be replaced, refunded or repaired? I don't dare plug in this lamp anymore (fire hazard?). Thank you for your reply. Sincerely
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Response from 1001hobbies
Hello , We are still waiting for the product to be returned to us in store , once received , we will make the refund directly Sincerely 1001 Hobbies team
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/12/2021
Very disappointed.... Package ordered on 15/12 received on 30....
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Response from 1001hobbies
Hello , We would like to apologize for this incident , the holiday period was unfortunately very complicated , and delays longer than usual We renew our apologies and thank you for your understanding Sincerely 1001 hobbies team
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 14/12/2021
Super great backpack from Loungefly. Very good quality. Shipping a little too long. Therefore only 4 stars.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 20/12/2021
The site is very complete and easy to navigate. The desired items are easily accessed. The service is correct and the shipping is fast. Another very different issue, and in which the store is not to blame, is in the quality of the kit which is absolutely awful, with numerous burrs, the fit and adjustment between the pieces is horrible and the quality of these leaves much to be desired. Anyway, I will try to build this Polikarpov I16, type 5, in the best way and applying body putty very generously.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/11/2021
Good follow-up, a few days wait due to a supplier (tamiya)
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/12/2021
Very disappointing. Package poorly protected. Deteriorated. Boxes folded in accordion. Order returned. Not used. Second-hand items.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 14/12/2021
The navigation through the mobile regular. The delivery, although it was a little late but it arrived on time and the product was perfect.
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 14/12/2021
Extremely long deliveries
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 17/12/2021
On time agreed, material is good and arrived in good condition
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Verifizierter Käufer
Rating: 1 out of 5
following a purchase from 10/12/2021
Pretty poor communication, no response to my emails for over two weeks, goods only arrived after almost three weeks! Other providers manage the same in three days!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2021
well-prepared site with easy-to-use navigation
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/12/2021
When you can't find out where the package you sent is, and it gets lost along the way, you're not selling! When they tell you that you have to wait 15 days maximum to be reimbursed, and two weeks later they tell you that there's no claim on your file, it's a disgrace! don't buy from them, they're really incompetent! you'll have understood, I'm very disappointed!
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 21/12/2021
Everything was ok, but I was not satisfied with the delivery time. They wrote that the parcel would arrive by Christmas with express delivery. I didn't choose this shipping method, but with a bit of luck it could have made it to 24.12. That's why I ordered from you. Unfortunately, the parcel was only sent a good 1 1/2 days after the order was received and arrived on 28.12.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/12/2021
Package received, gift-wrapped appropriately.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2021
Mysterious timer 2. Age booklet 12. Bottom right image of fastener flap (green arrows on right): the fasteners are 1.16 mm too long. Should I cut them to support them? Thanks BH
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2021
Delivery date announced before Christmas, parcel finally received on the 27th with one article out of the 2! Site contacted, they tell me to have alerted me by email that one of the 2 articles is out of stock, but I had nothing, the email confirming shipment indicated well the 2 articles in the parcel. In the end I was sent another parcel. Serious after-sales service, but disappointed not to have received my items for Christmas... Hoping that the models will be of good quality
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 23/11/2021
Satisfied with the service
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 17/12/2021
The package did not arrive in time for Christmas and I had to buy another gift.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 01/12/2021
Fast delivery. Beautiful webside.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/12/2021
The parcel numbered 6A22653865676 COLISSIMO never arrived in the letterbox. However, the Post Office mentioned delivery on December 28 in the letterbox...
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2021
bumpy delivery
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 30/11/2021
I am missing an order I have been sent the same order twice.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 18/12/2021
Everything arrived correctly
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 21/12/2021
Clear site, fast shipping I am totally satisfied
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 08/12/2021
I am missing a part of the order and no one is responding to me about it. It's been 20 days now.
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