Customer reviews of 1001hobbies

Order placed received delays postponed for 2 years with no reply a scandal

Just didn't get anything until today. Every time you see a different date.

Thieves, liars, scammers and everything else you can think of on this line. I made a purchase at the end of November and never received my order. They said they had shipped it, that it was a Correos thing and that it was my fault for choosing Correos. I spoke to Correos, since they, from what they told me they couldn't get in touch with them, I got it the first time. And Correos told me that these people had ordered my package online, but that they had never deposited my package in a post office. I have since been contacted by several people who have had the same thing happen to me to file a joint complaint, and that's all I can say. Do not buy here, or you will regret it.

Selling items they clearly don’t have in stock and give you no clue as to when they might, if ever, arrive. Then blame the distributor/ manufacturer for no timeframe. When you do finally give up expect them to take a week to refund your money.
Customer support are next to useless.
Won’t use these people ever again.
Using a .co.uk web address also gives the impression your dealing with a uk based company. You are not! A bit sly on there part I feel.

Hassle-free delivery. Thank you

When i dealt with the UK set up they were as rude and difficult, not even knowing the law regarding the distance sale regulations, but also the wording regarding returns on their own website? They said they could deliver before Christmas and then not until after, so i cancelled. Luckily there French company were more helpful after a little persuasion

Allen cool.

I ordered a model from them as a pre-order. Very atypically for 1001 Hobbies, it was actually offered at a competitive price. Two weeks later they contacted me to cancel the order, though the item is still not released. They'd obviously realised that for once they'd sold something at a fair price. I'll never order from them again..

Never received my order - still waiting for refund after one month!

I ordered on 22.12.2021 and nothing has arrived to date (10.01.2022). I paid a little extra to be able to track the shipment, but even that doesn't work.

Since 20/12 that I ordered a product and as of today 10/01 still nothing.... After sending a reminder email, a few days ago I receive an apology but that does not take away from the fact of disrespect on shipping time (5/7 working days) written on the site. Poor seriousness. I will do further review on the product as soon as it arrives at its destination.

early december ordered , package on the way lost , mail contact was very difficult, now 8 januarie only had a refund, never again

ordered a gift certificate but haven't received it after almost a week and their customer service is ignoring my emails about it

Not delivered yet

Item not yet delivered and seller does not respond to emails.

Have neither received the goods nor my money back (paid 2 months ago)!!!

They are supposed to have the item in stock, but they do not send it or communicate anything to the buyer. To collect the item they do it on the spot.
I do not recommend this store to absolutely no one. A disgrace

Did pay and received NOTHING. No response to emails!

It has taken co if they came from Aystralia by boat.

I haven't received my order for ages. I am therefore very disappointed with the current state of affairs.

Very poor quality compared with goods provided by other sites.

I have still not received the delivery and have not received any information about the delivery.

poor

I have been waiting for my order for over a Monday and have not yet received any feedback

Pure chaos, zero customer service

Though expensive but it is a very good website

Order NOT yet received !!!

I didn't get anything in

Wasn't informed from the start about import fees and still being charged VAT also so that was a downer. But the refund process was quick and the one and only time I had to speak to the team it was dealt with quickly professionally and the lady was lovely. Just the whole journey as a whole was disappointing

Still not received my order valued over £160 since last July 2021 and had no info

I made 2 separate orders, the first turned up. In my account it says the second order was added to the first, but I haven't received it and they have still charged me a large postage cost for each very small item. I have emailed them and had no response.

Been waiting for a refund for nearly 3 weeks and still no sign

The model car was different from what was ordered ,plus the wheels were broken

Nothing is perfect, you have a great choice, but not always competitive on prices. Sincerely

very good

Great service and excellent products...when available. Bravo to the whole team!

Fast and wide selection Borderline paint that's almost dry

serious site that also gives good advice

A bit slow. Also, due to our absence, they left the package at a neighbor's house without notifying us, so we didn't know what had happened to the package until the neighbor told us he had it. For the rest, everything was fine.

Bad experience with this company and customer service.