Customer reviews of 1001hobbies

Delivery as ordered

satisfied

Overall ordering experience was great. Delivery was fast considering the current circumstances. Everything came within a rather secure and good condition box.
However, my only issue would be related to the Scania R730 Streamline model that I ordered. For a newer person they may not receive what they thought they'd get as the products images does not match what you are actually purchasing. Before I ordered, I checked the models number and it referenced many of the same pictures, but of a different configuration. I would like to see accurate images for each product.
That would be my only negative. Everything else about the order to delivery was brilliant. Thank you.

Fast delivery

Could not follow the trajectory.

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Good, only issue is lack of order confirmation e-mail detailing what I had purchased. Received the Credit Card payment confirmation, OK, but nothing else, which is unusual from an internet seller. Would be 5 stars otherwise.
Delivery was fine, took 6 working/business days to arrive.
Thank you

Price was fair and shipping was fast. It could have been packaged a little better but product was undamaged. Would definitely order from them again

Wide, well-stocked selection. Availability of products a little long.

Everything was perfect, except for the almost 4 weeks I waited for the order to arrive.

Good quality.

Web navigation, good. I keep noticing that data is missing for a good knowledge of the models. Proper shipping

Too bad I got the delivery information in French ( not my best language ) but the rest was ok

Speed and tracking are OK, but the shipping box was slightly dented, but without trpo damage to the material saul the slightly crushed Tamiya comppund tube.

Super bad I ordered something November 27 and it is now January 6 and still have nothing and if you send them a message they send weeks later that they will come tomorrow or the day after even though it is not coming so want me money back!!!!

For model painting, the number would be useful because it's not easy to choose the right color with the number.

The only problem is the cost of transport

The sales department reacted very well to a problem with delivery times. Thank you very much.

Pleased with the model, although the box arrived a bit warped. Beyond that, the parts, instructions and decals were in good condition.

Good

Hello .... for navigation and choice, no problems ...... then it spoils model ordered December 12 and delivered December 30 .... (indicated in stock) for a Christmas gift it's a failure I sent 2 emails to get information and received a standard response without information or customization very very disappointed

I had to cancel the order for 2 models and I still haven't been reimbursed!

for a high order period it's very good. i didn't see a gift option when ordering. everything is ok happy new year and continuation to you .

Translations of article names should be improved

My order was damaged

.....

I wrote back to ask about the problems I had to no avail. 1 part was the wrong part number (worthless) 1 part (universal model stands) broke as soon as I inserted the upright (worthless) the 3 model was as advertised. Is bad enough the product is wrong or instantly defective, but no reply to the issues?

sorry, but absolutely useless!

I had ordered something for my son for Christmas. Unfortunately, what I ordered (two bending figures) didn't arrive on time. There was also no information that the goods were not in stock. Only on request was there a corresponding and quick response (hence the one Steen!). Unfortunately, there was also no response to my e-mail that I was canceling the shipment because it would not arrive on time. If you order there as a guest, it doesn't seem to be important for 1001Hobbies and a return doesn't seem to be desired either...
Let's see what happens next... Personally, I won't be ordering here again.

Not as i believefd description
But i will keep just disappointed

Good site but more expensive than most others

Good but no precise delivery date

Man man sent from France (I hate this anyway don't put .nl on your website). Weeks in transit. Christmas vacations over. Just shitty. Once and never again!

Very bad description of the product, not received what I thought I had, expensive for what I received, delivery time interminable and a deliveryman who does not find the address of the relay! really disappointed

Clearly quickly found what I was looking for.

Delivery too late but good quality products

Very bad experience. They did not meet the expected delivery time, they did not deliver the personalized message for which I had paid extra for, and icing on the cake...they delivered a product in a different language than the one stated in the product name on their website. Also, I feel like they are bad in that they do not provide a way to be able to contact them: their phone numbers are turned off and emails are answered days if not weeks later. I am now waiting for a response to receive a refund considering the scam they pulled on me...but clearly I am being ignored. Strongly not recommended!

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Received the wrong goods. Very unprofessional customer service. Received replies in three languages via email and had to explain several times what went wrong. Communication impossible.
No refund to date.
Be very careful when buying here.

Ordered a JagdPanther 1/35 scale model and about a month later I received a USN F-14A. 1/72 scale model. Don’t order from 1001Hobbies. I recommend ScaleHobbyist.