Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
The whole organization around the order is good. The status of the order is easy to follow. The quality of the construction kits depends on the brand. I would like to be able to make improvements. For example in the manual.... Greetings Hans
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2021
compliant and on time
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 19/11/2021
A disaster. They made a mistake in sending me the product. In order to return the product I had to call several times and there was never anyone who spoke Spanish. In the end they sent me a return label. After three weeks I am still without the product and without my money back. I will not buy from this site again and I do not recommend it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/11/2021
order well received: the blister pack and cardboard box are in good condition (it was a Masters of the universe figurine: the condition of the latter is important for a collector) and the figurine is magnificent. I'm giving it 4 stars (I hesitated to give it only 3) because the time between ordering and receiving it was extremely long... But perhaps that's due to the large number of orders for the festive season... (hence the 4th star instead of 3) Thanks to you!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/12/2021
I was really happy at first with the delivery time, but once I had the parcel in my hands, I realized that I had not at all received the product corresponding to the visual, nothing to do with it, I'm really disappointed...
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2021
Delivery received a little late but satisfied with my purchase.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/12/2021
I did not receive my order very disappointed
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 14/12/2021
Good purchase, good response time.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 09/12/2021
Good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/11/2021
Too bad about the Heller paint problem.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 01/12/2021
For one item, we first had to wait for it to arrive in stock, even though it was ordered with "in stock". Shipment from France. Item flawless, shipment well packaged
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2021
Hello, I have always appreciated the follow-up of this order, which has been successfully completed thanks to your good services. Best regards.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2021
Hello, I've been very satisfied, my contacts have always been very kind and attentive. I wasn't able to get the Mirage 2000 D, but that's beyond your good will, as it's not yet built as a model. Please let me know when it's available and I'll order it for you, but there's no hurry. Best regards.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 28/11/2021
Good service , fast and reliable
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 04/12/2021
approx. 10 days from order/payment to arrival in Germany
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2021
Delivered on time. The box of one of the models is slightly damaged, but nothing serious, but please stop offering gift-wrapping if you're going to wrap it so badly. I'd still order from your site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/12/2021
I'm satisfied, the models were delivered well in time. All that remains is to assemble them...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/12/2021
Although I paid the maximum shipping price for delivery within 48 hours, the parcel was delivered 7 days later. In conclusion, I will no longer order from 1001Hobbies.
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 30/11/2021
Hello good morning I received the first broken item (inside its BROKEN packaging), I requested the change to where to return it and I never received a response from the page, I bought the item again and I received the product with the original packaging very broken, what a coincidence (? ), unfortunately it could not be the gift, have a merry christmas
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/12/2021
Broken item in the packaging and no one is answering me...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/11/2021
I am very dissatisfied with your logistics because I waited 1 month before contacting you because my parcel remained all this time in preparation. The response from your service is just infamous, "you have to wait" no explanation, no excuse nothing. The response of your service is just infamous, "you have to wait" no explanation, no excuse nothing. And strangely 2h after my package is in shipped status. Thank you for improving your customer service.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2021
Nice and fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2021
Sincerely
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 02/12/2021
vast selection of models and items of all kinds at competitive prices. only gripe the slow spezione, but in the pre-Christmas season I understand that can happen.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 09/12/2021
Very good delivery service, arrived faster than expected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2021
Very good, carefully made parcel. Delivery on time. I recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/09/2021
satisfied with the product, the delivery... but not easy to contact a person, the mail solution is not always desirable. and a little annoying for my taste.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/12/2021
one less star for delivery costs
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 07/12/2021
Quick and fast delivery, package received in very good condition. The gift package was not done very well, you could see the package underneath
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 26/11/2021
Very slow
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 06/12/2021
The tracking mode of the ordered is,if you do not speak the French language not to do.Of the accessories modeling, such as the decals from Dutch Decals and Flevo decals the price is almost 2x as expensive as the normal price so adjust to the normal price.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/12/2021
Good, responsive service, fast delivery with good tracking.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 18/11/2021
Terrible experience, sent a used item despite being sold as brand new! Contacted the seller but got a sarcastic response but was then ignored despite emailing several times. no return or refund feel like I've been robbed. Avoid at all costs
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2021
superb all day satisfied
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 28/11/2021
Accurate and reliable sellers.Item arrived as described.
I only put 4 stars because, being a resident of Italy, the package in standard shipping is not traceable. Otherwise. I am filling up the cart again! 🥰
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/11/2021
Delivery 3 weeks after order and no excuses...
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Response from 1001hobbies
Dear customers, Thank you for your comment. We have 148,000 references on the site, and you will understand that we cannot stock 148,000 references in our warehouse. We would also like to inform you that there are 32 notions to take into account on our site: In stock: dispatch within 48 working hours. These are physically in stock in the company's warehouse in Saint-Quentin-Fallavier. Available: dispatch within X to X days. These products are not currently in stock at the company's warehouse in Saint-Quentin-Fallavier and are generally dispatched within X to X days following the user's order, depending on supplier lead times. Not available: these products are currently out of stock and cannot be ordered at this time. Thank you for your understanding. Have a nice day!
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 26/11/2021
The order arrived earlier than indicated and seems to be in perfect condition, as I have not opened it because it is a gift.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 28/11/2021
Delivery took a while. But then you got something.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2021
I've already answered once.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/12/2021
order received in 7 days, so quite a reasonable delivery time. Too bad the model was not blister-packed.
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