Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 295 published reviews

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

Reviews 1 and 5 stars

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M
MICHEL R.
Rating: 5 out of 5
following a purchase from 10/03/2024
as usual my order arrived on time and in good condition it's perfect
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Gérard A.
Rating: 5 out of 5
following a purchase from 19/03/2024
Fast shipping, correct packaging, fast oration. No problem at all.
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Brigitte R.
Rating: 5 out of 5
following a purchase from 12/03/2024
Easy navigation Product selection
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Manuel A.
Rating: 5 out of 5
following a purchase from 25/02/2024
Súper!
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Sander V.
Rating: 5 out of 5
following a purchase from 08/03/2024
Fast delivery
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MIGUEL F.
Rating: 5 out of 5
following a purchase from 13/02/2024
Everything is perfect. If I have to put a flaw to the 1001Hobbies site is that the translation into Spanish is very improvable. Otherwise, navigation is easy and the service is impeccable. I am very satisfied and I highly recommend 1001Hobbies to anyone who is looking for good models. Thank you very much.
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Response from 1001hobbies
We sincerely appreciate your kind words and detailed comments about your experience with us. We are very happy to hear that you are generally satisfied with our service and that you found the navigation easy and the customer service impeccable. Regarding your comment about the Spanish translation, we are very sorry for any inconvenience this has caused. We take our customers' comments very seriously and will work to improve the quality of our translations in the future. We value your recommendation and appreciate your confidence in us. We always strive to provide the best possible experience for our customers and will be happy to serve you again in the future. Thank you once again for your support and for choosing 1001Hobbies. Best regards,
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Frederic J.
Rating: 5 out of 5
following a purchase from 11/03/2024
Ras Fast delivery
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Francois A.
Rating: 5 out of 5
following a purchase from 18/02/2024
Everything delivered correctly
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André L.
Rating: 5 out of 5
following a purchase from 03/03/2024
Ras all ok
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Tom W.
Rating: 5 out of 5
following a purchase from 13/03/2024
I received the product in very good condition.
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Gunter M.
Rating: 5 out of 5
following a purchase from 11/03/2024
The delivery was fast and reliable. That is always important in model making. Who wants to wait to continue building? Therefore: Recommendation
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Michel B.
Rating: 5 out of 5
following a purchase from 01/02/2024
Excellent service. Perfect parcel. Thank you
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Herman J.
Rating: 5 out of 5
following a purchase from 06/03/2024
Delivery took a little longer than promised. But I was kept well informed. Satisfied with my purchase.
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Patrice G.
Rating: 5 out of 5
following a purchase from 03/03/2024
Good contact. Careful delivery. Meets my expectations.
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CAMILLE S.
Rating: 5 out of 5
following a purchase from 14/03/2024
Top quality, good dimensions.
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Jean-François L.
Rating: 5 out of 5
following a purchase from 14/03/2024
Clear site on what is available and what is not for what I had to consult. Very fast, problem-free shipping.
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Willem L.
Rating: 5 out of 5
following a purchase from 14/03/2024
Everything fine.
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Daniel B.
Rating: 5 out of 5
following a purchase from 13/03/2024
Fast delivery
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Michael M.
Rating: 5 out of 5
following a purchase from 22/02/2024
This is a great.model.I have never built one of these before.i think it's very good.looks good on its stand as well.thank you.
Response from 1001hobbies
thank you Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We wish you an excellent day 1001hobbies customer service
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Armand M.
Rating: 5 out of 5
following a purchase from 14/03/2024
as I already know this site, I am very happy with its service and would recommend it.
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Francisco C.
Rating: 5 out of 5
following a purchase from 11/03/2024
Perfect, I have already bought several times and always fast and easy.
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Stéphane D.
Rating: 5 out of 5
following a purchase from 09/03/2024
Nickel shaving
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Felipe L.
Rating: 5 out of 5
following a purchase from 04/03/2024
Fast delivery and very good communication, highly recommended
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Sergio P.
Rating: 5 out of 5
following a purchase from 28/02/2024
Very easy to use page. Very extensive catalog and if you do not have the product requested at that time, they order it for you. I really like the company because it looks serious. The only point less good is that sometimes they take a long time to deliver the package because as I say they have to request it. Overall, it is an excellent company, without a doubt, and I will buy from them again.
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Sergio P.
Rating: 5 out of 5
following a purchase from 27/02/2024
Very easy to use page. Very extensive catalog and if you do not have the product requested at that time, they order it for you. I really like the company because it looks serious. The only point less good is that sometimes they take a long time to deliver the package because as I say they have to request it. Overall, it is an excellent company, without a doubt, and I will buy from them again.
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Nader A.
Rating: 5 out of 5
following a purchase from 16/03/2024
Items in perfect condition, prompt and careful dispatch
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Jens G.
Rating: 5 out of 5
following a purchase from 22/02/2024
Very good
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patrizio S.
Rating: 5 out of 5
following a purchase from 24/02/2024
I have always found everything, sometimes long wait but worth it, very high quality.
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Boudewijn P.
Rating: 5 out of 5
following a purchase from 29/02/2024
Lots to find, thanks to the easy search function everything is neatly put on the screen.Delivery time of the chosen item varies, whether it is in stock or still needs to be sourced.I am satisfied
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Aime P.
Rating: 5 out of 5
following a purchase from 14/03/2024
Everything fitted they had given me a signal that the art was back in stock.And also provided me with information I asked about 1/72 items because I almost don't work with those
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Massimo D.
Rating: 5 out of 5
following a purchase from 11/02/2024
Beautiful model kit almost unobtainable. Great value for money as well.
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Victor H.
Rating: 1 out of 5
following a purchase from 20/02/2024
It took 17 days to send me the product.
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Response from 1001hobbies
Dear customer, We are very sorry for the inconvenience caused by the delay in the shipment of your product. We understand how important it is for you to receive your order on time and we sincerely apologize for any inconvenience this has caused. Our goal is to provide a fast and efficient service, and we regret that on this occasion we did not meet your expectations in terms of delivery time. We will take your comments into consideration in order to improve our processes and prevent similar situations from occurring in the future. We appreciate your patience and understanding. If you have any other questions or concerns, please do not hesitate to contact us. We are here to help you in any way we can. Yours sincerely,
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Paul R.
Rating: 5 out of 5
following a purchase from 25/02/2024
Excellent product selection and fast shipping. Good communication on the status of my order. Perfect
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francois H.
Rating: 5 out of 5
following a purchase from 05/03/2024
Very good communication. Deadlines met.
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FRANCOISE B.
Rating: 5 out of 5
following a purchase from 12/03/2024
Super very happy
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Jean-Luc G.
Rating: 5 out of 5
following a purchase from 01/03/2024
Thank you
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Etienne C.
Rating: 5 out of 5
following a purchase from 26/02/2024
simple, efficient, good communication
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JEREMY C.
Rating: 1 out of 5
following a purchase from 11/11/2023
a fuir does not want to cancel orders and sends products 3 months after official release 0/5*
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Response from 1001hobbies
Dear Customer, We are sorry to hear that you were disappointed with your shopping experience with us. We understand your frustration and apologize for any inconvenience. We would like to inform you that some of our offers may be pre-orders, meaning that products are reserved before their official release. Unfortunately, this may lead to delays in delivery, due to the production and distribution process of the products. We value your feedback and are committed to improving our processes to better communicate delivery times and respond more effectively to order cancellation requests in the future. Your satisfaction is our top priority, and we look forward to earning your trust again in the future. If you have any further questions or concerns, please do not hesitate to contact us directly. We're here to help. We look forward to hearing from you,
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SOCHARD J.
Rating: 5 out of 5
following a purchase from 25/02/2024
Item conforms but late delivery due to restocking.
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manuel V.
Rating: 5 out of 5
following a purchase from 11/03/2024
Navigation on the site is clear and uncluttered, and parcel delivery is top-notch.
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