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A
Rating: 5 out of 5
Perfect.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 273 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 1 and 5 stars
Reset filtersM
Rating: 5 out of 5
Impeccable delivery, products without surprise. Thank you
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E
Rating: 1 out of 5
Extremely negative opinion. The star is a forced choice since without clicking at least one, the procedure does not proceed. I purchased a balsa airplane (€1.49 + €7.90 for shipping) and, considering the fragility of the item, I also requested double packaging paying an additional €2.50, for a total of €11.49. Despite this, the product was shipped in a simple envelope with minimal protections and arrived completely destroyed. I immediately sent the photos via the refund request form. Later, I was asked via email to resend the same images, which I had already provided, including the invoice and packaging. After resending all the requested material, I was asked in another email to completely destroy the product (it was already destroyed!!) and to send additional photos to proceed with the claim. I find this request absurd and the seller's behavior unacceptable. In addition to the damage, the management of my request was long, repetitive, and unprofessional in responses, despite clearly being in the wrong.
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Response from 1001hobbies
Good morning Elena,
Thank you for sharing your experience and we sincerely apologize for the inconvenience encountered. Customer satisfaction is our priority and we are sorry to hear that we did not meet your expectations. We are constantly working to improve our service and the handling of requests. Your feedback is valuable and we will use it to ensure that similar situations do not occur in the future.
We are available for any further clarification and support.
Best regards,
The 1001hobbies team
Thank you for sharing your experience and we sincerely apologize for the inconvenience encountered. Customer satisfaction is our priority and we are sorry to hear that we did not meet your expectations. We are constantly working to improve our service and the handling of requests. Your feedback is valuable and we will use it to ensure that similar situations do not occur in the future.
We are available for any further clarification and support.
Best regards,
The 1001hobbies team
C
Rating: 1 out of 5
One item was missing from my order even though the delivery note said all 3 had been delivered. Contacted and asked for a refund for item that was missing was given store credit. Then asked for an actual refund and was told it could take over a month. I am not confident I will receive my refund
Response from 1001hobbies
Hello Chris,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with your order. We understand how important it is for our customers to receive their items promptly and the frustration that comes with missing products.
Please rest assured that we are committed to resolving this issue and ensuring that you receive the appropriate refund as quickly as possible. Your confidence in our service is important to us, and we appreciate your patience during this process.
If you have any further questions or concerns, please do not hesitate to reach out to our customer service team.
Best regards,
The 1001hobbies Team
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with your order. We understand how important it is for our customers to receive their items promptly and the frustration that comes with missing products.
Please rest assured that we are committed to resolving this issue and ensuring that you receive the appropriate refund as quickly as possible. Your confidence in our service is important to us, and we appreciate your patience during this process.
If you have any further questions or concerns, please do not hesitate to reach out to our customer service team.
Best regards,
The 1001hobbies Team
A
Rating: 5 out of 5
Tracked delivery, no worries
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P
Rating: 5 out of 5
Corresponds to my order, products well packaged.
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M
Rating: 5 out of 5
Serious seller, quality product, fast and efficient delivery, I highly recommend.
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P
Rating: 1 out of 5
The order was redirected back to the shipper and reshipped again . Im not sure if I will ever receve that order
Response from 1001hobbies
Hello Piotr,
Thank you for your feedback. We sincerely apologize for the inconvenience you've experienced with your order. Please rest assured that we are here to assist you and will do our best to resolve this issue promptly. If you have any further questions or need assistance, do not hesitate to reach out to our customer service team.
Best regards,
The 1001hobbies Team
Thank you for your feedback. We sincerely apologize for the inconvenience you've experienced with your order. Please rest assured that we are here to assist you and will do our best to resolve this issue promptly. If you have any further questions or need assistance, do not hesitate to reach out to our customer service team.
Best regards,
The 1001hobbies Team
E
Rating: 5 out of 5
Everything perfect!
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R
Rating: 5 out of 5
Perfect
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B
Rating: 5 out of 5
Everything went well I recieved the parts in the time frame that was mentioned.
V
Rating: 5 out of 5
Fast and careful delivery. Thank you.
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E
Rating: 5 out of 5
excellent material, excellent prices and fast delivery
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S
Rating: 5 out of 5
Very satisfied with the purchase, I would order products I need again
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U
Rating: 5 out of 5
The 10-year-old grandchild was very happy and built right away on the rainy Sunday.
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C
Rating: 5 out of 5
Excellent service and availability. Honest prices. Item arrived in excellent condition and quickly. Great experience.
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C
Rating: 5 out of 5
-
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J
Rating: 5 out of 5
first in order
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L
Rating: 5 out of 5
Perfect.
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C
Rating: 5 out of 5
Everything perfect!!! Highly recommended, !!!
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F
Rating: 5 out of 5
Good
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A
Rating: 5 out of 5
All good
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C
Rating: 5 out of 5
Contact with customer service regarding a shipping issue was great. Quick response and to the point, and problem-oriented thinking and action.
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K
Rating: 5 out of 5
Delighted with item, thank you.
F
Rating: 5 out of 5
well packaged parcel, pre-order not received, but it happens, the rest arrived well and is in accordance with the purchase.
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A
Rating: 5 out of 5
Perfect, they had an exhausted figure everywhere and they did NOT have it overpriced, I recommend
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L
Rating: 1 out of 5
did not receive the package...so no rating must put one star to validate...but zero stars
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Response from 1001hobbies
Hello Lionel,
Thank you for your feedback. We are sorry to hear that you have not yet received your package. Could you please contact us at [email protected] so that we can investigate the situation and assist you as soon as possible?
Best regards,
The 1001hobbies team
Thank you for your feedback. We are sorry to hear that you have not yet received your package. Could you please contact us at [email protected] so that we can investigate the situation and assist you as soon as possible?
Best regards,
The 1001hobbies team
M
Rating: 5 out of 5
Great Shop !! Great attention to the customer !! Fast shipping and a lot of product choices.
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E
Rating: 5 out of 5
Clear and precise site. Fast shipping. Perfectly perfect
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M
Rating: 1 out of 5
The purchase was sent 8 km from my home. It's something I don't understand. In previous purchases, it has always been sent to my house.
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Response from 1001hobbies
Hello Miguel,
Thank you for your comment. We regret that your experience was not completely satisfactory. Your opinion is valuable to us and helps us to continuously improve. Please feel free to contact us if you would like to share more details about your experience.
Sincerely,
The 1001hobbies team
Thank you for your comment. We regret that your experience was not completely satisfactory. Your opinion is valuable to us and helps us to continuously improve. Please feel free to contact us if you would like to share more details about your experience.
Sincerely,
The 1001hobbies team
B
Rating: 1 out of 5
Disastrous experience. Order placed on 09/03/2026. All items were available on the site at that date. My order is confirmed, but one item is ultimately out of stock. Expected arrival of the missing product on 21/03/2026. After this date, still no news and the product is still out of stock. I write an email to find out if there is a new date for the availability of the product. I am told, without being given a date, that the product needs to be improved before being available again. I decide to send an email to cancel my entire order, as it was for a birthday and the date would be exceeded. Two days later, I receive a notification explaining that my order has finally been sent incomplete even though I had requested its complete cancellation. In short, no consideration for the customer and dubious practices. Avoid.
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Response from 1001hobbies
Hello Benoit,
Thank you for taking the time to share your experience. We are sincerely sorry to learn that your order did not meet your expectations and that the communication was not up to par.
Thank you for taking the time to share your experience. We are sincerely sorry to learn that your order did not meet your expectations and that the communication was not up to par.
E
Rating: 5 out of 5
Ras
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K
Rating: 5 out of 5
Package received without any problem.
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P
Rating: 5 out of 5
Received in very good condition but unfortunately not at the chosen relay point locker. 2 additional days to retrieve the package at the relay point.
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B
Rating: 5 out of 5
fast and reliable
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I
Rating: 5 out of 5
Fast and well packaged and protected, an excellent store
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F
Rating: 5 out of 5
Perfect!
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F
Rating: 5 out of 5
Fast, precise, great choice, perfect.
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J
Rating: 5 out of 5
Everything went very well, I will recommend this site
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A
Rating: 5 out of 5
Brilliant service,will definetely use again,highly recommended