Customer reviews of 1001hobbies

4,2 /5

Based on 40 307 published reviews

5 25,4k 63% 4 6 443 16% 3 2 771 7% 2 1 727 4% 1 3 991 10%

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

Reviews 1 and 5 stars

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Acheteur Vérifié

Published on 07/07/2023 à 11h17 following a purchase from 04/07/2023

Fast order processing

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Geverifieerde Koper

Published on 07/07/2023 à 01h18 following a purchase from 18/06/2023

It is that I received a voucher for this site otherwise I would never have ordered through this site. But it turns out they are scammers.
1. Free delivery from spending 100 euros, quite high but with such a store you're soon there anyway. I order here for 160 euros and use my vouchers. But they are not seen as money but as a discount code so you still have to pay shipping costs. Ridiculous 2. You order some things, half of them are delivered, namely all the small stuff, but you can forget about the big and expensive kit. If you then contact the customer service you get a response if you can send pictures because it should be in the box. Responded twice now and 2 weeks later and never heard anything back. Never buy anything here!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Response from 1001hobbies Published on 10/07/2023

Hello and thank you for your message. We are very sorry about this situation. I see that an email was sent to you from our customer service on 28/06, but it has not been answered. Can you confirm that you received this email? Regarding shipping costs, there are several conditions required to benefit from this: it is only when shipped by Mondial Relay, and under the condition that the dimensions of the package meet their standards. For the missing item, I will inform customer service again so they can keep in touch with you. Have a great day!

Verified Buyer

Published on 06/07/2023 à 22h24 following a purchase from 22/06/2023

At the end of the day I received exactly what I ordered. Service was good and timely.

Comprador Verificado

Published on 06/07/2023 à 19h38 following a purchase from 12/06/2023

I think it's all very good

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Geverifieerde Koper

Published on 06/07/2023 à 19h29 following a purchase from 29/06/2023

My beqstelling was delivered with utmost care. Thank you.

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Acheteur Vérifié

Published on 06/07/2023 à 18h01 following a purchase from 08/06/2023

Plenty of choice for a good price

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Acheteur Vérifié

Published on 06/07/2023 à 17h35 following a purchase from 30/06/2023

Halo mug received quickly without any problems, nothing to report.

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Acheteur Vérifié

Published on 06/07/2023 à 16h45 following a purchase from 23/06/2023

Good communication, good product.

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Acheteur Vérifié

Published on 06/07/2023 à 15h05 following a purchase from 21/06/2023

2 weeks to receive an order is pathetic, unacceptable. A serious lack of professionalism.

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Response from 1001hobbies Published on 10/07/2023

Hello, thank you for your message. We are sorry for this delay beyond our control, it is a problem that we encounter with this carrier which claims to be "economical". Having received a lot of negative feedback, we're going to find another carrier to ensure the best possible deliveries. Have a nice day!

Geverifieerde Koper

Published on 06/07/2023 à 15h03 following a purchase from 08/06/2023

Top site

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Verified Buyer

Published on 06/07/2023 à 14h17 following a purchase from 10/06/2023

Would definitely use again. A+

Acheteur Vérifié

Published on 06/07/2023 à 14h13 following a purchase from 30/06/2023

Perfect

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Comprador Verificado

Published on 06/07/2023 à 12h21 following a purchase from 02/07/2023

Fast and very accurate in the description

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Acheteur Vérifié

Published on 06/07/2023 à 11h44 following a purchase from 06/06/2023

Very good site and reasonable prices

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Geverifieerde Koper

Published on 06/07/2023 à 11h25 following a purchase from 04/05/2023

I didn't even get half of my order but paid for it. I actually want my money back.

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Response from 1001hobbies Published on 10/07/2023

Hello, thank you for your message. We deeply regret this situation. Could you please send a message to [email protected] indicating which items are missing? Thank you very much!

Geverifieerde Koper

Published on 05/07/2023 à 17h31 following a purchase from 25/06/2023

Cleanly packed

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Acquirente Verificato

Published on 05/07/2023 à 16h39 following a purchase from 16/06/2023

Never have I had a problem with the purchases I have made.
You guys are really good.

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Acheteur Vérifié

Published on 05/07/2023 à 16h21 following a purchase from 22/06/2023

perfect packaging; nickel

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Verifizierter Käufer

Published on 05/07/2023 à 15h23 following a purchase from 17/06/2023

Good and fast customer service. Fast delivery and great stock. Gladly again

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Verified Buyer

Published on 05/07/2023 à 13h48 following a purchase from 04/06/2023

Received promptly and well packaged faultless service

Acheteur Vérifié

Published on 05/07/2023 à 00h25 following a purchase from 26/06/2023

Everything went smoothly, from choosing the figurine to receiving the parcel. I can't recommend it enough!

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Acheteur Vérifié

Published on 04/07/2023 à 23h36 following a purchase from 15/06/2023

As impeccable as ever.

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Acheteur Vérifié

Published on 04/07/2023 à 19h30 following a purchase from 24/02/2023

the customer service is very good, only small things should be changed in my opinion.

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Verifizierter Käufer

Published on 04/07/2023 à 18h30 following a purchase from 22/05/2023

Always delivered all orders to Germany without any problems. I often order from 1001 Modellbau and am completely satisfied with the service.

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Acheteur Vérifié

Published on 04/07/2023 à 16h46 following a purchase from 23/06/2023

An order that took two months to arrive. If you're ordering for a birthday, plan well ahead. A plane is missing and -1001 has offered to reimburse me (we'll see if the contract is honored from start to finish).

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Response from 1001hobbies Published on 10/07/2023

Hello and thank you for your message. We are sincerely sorry for this situation. I will pass on your feedback to our customer service department. Have a nice day!

Verified Buyer

Published on 04/07/2023 à 16h27 following a purchase from 27/06/2023

My "gift" arrived in a jiffy bag already opened with the contents inside, compromised.

Response from 1001hobbies Published on 10/07/2023

Hello, thank you for your message. We are sincerely sorry for this situation, which is beyond our control. I see that customer service has already been in touch with you, but please let us know all the details of the delivery so that we can inform both the warehouse and the delivery company. Thank you very much!

Acheteur Vérifié

Published on 04/07/2023 à 14h20 following a purchase from 28/06/2023

It seems to me that this time, the whole process was impeccable.

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Acheteur Vérifié

Published on 04/07/2023 à 11h58 following a purchase from 14/06/2023

Order corresponds to the description, shipment delayed but we were warned but very happy with the product because it could not be found elsewhere.

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Acheteur Vérifié

Published on 04/07/2023 à 09h07 following a purchase from 24/06/2023

Perfect service :) Order and product received on time and in good condition (would definitely recommend)

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Acheteur Vérifié

Published on 03/07/2023 à 21h56 following a purchase from 03/06/2023

All references in stock but more than a week to receive the parcel and what a parcel !!!! A poor bubble envelope with pots of paint, a brush without any protection... I don't recommend!

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Response from 1001hobbies Published on 04/07/2023

Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We are sorry if your experience was not optimal. One of the products, Flex Set, was indeed awaiting restocking, which explains why the parcel took a little longer to be dispatched. I'll pass on the information about the protection used for your parcel. We wish you an excellent day. 1001Hobbies customer service

Acheteur Vérifié

Published on 03/07/2023 à 18h41 following a purchase from 12/06/2023

A wide choice of miniatures and the possibility of pre-ordering boxes that are temporarily unavailable. A real plus when preparing a project, especially for wargames.

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Acheteur Vérifié

Published on 03/07/2023 à 17h45 following a purchase from 13/06/2023

As usual, everything is transparent, we are well informed about the availability of products and moreover, the estimated delivery times are always respected and delivery is regularly in advance.

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Geverifieerde Koper

Published on 03/07/2023 à 16h44 following a purchase from 19/06/2023

I am very satisfied, not everything of my order could be delivered, but that is then neatly resolved. You get no money back but a coupon with the amount [ code] what you can then use with a next order. I have no problems with that, I was also informed in advance.

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Geverifieerde Koper

Published on 03/07/2023 à 16h34 following a purchase from 28/06/2023

Super fast delivery; cool product.

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Acheteur Vérifié

Published on 03/07/2023 à 09h41 following a purchase from 26/06/2023

Quality of service and excellent selection of models

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Acheteur Vérifié

Published on 03/07/2023 à 08h35 following a purchase from 28/06/2023

Fast and careful delivery, very good.

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Verifizierter Käufer

Published on 03/07/2023 à 07h28 following a purchase from 24/06/2023

Super product, fast delivery.

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Verifizierter Käufer

Published on 03/07/2023 à 07h11 following a purchase from 24/06/2023

I am very happy with the colors. I can recommend them to others

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Verified Buyer

Published on 02/07/2023 à 22h51 following a purchase from 26/05/2023

1001 hobbies seem to have a lot of the items I need for my hobby..

Acheteur Vérifié

Published on 02/07/2023 à 22h21 following a purchase from 05/06/2023

I have already replied on 30.06.2023.

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