Customer reviews of 1001hobbies

Everything is correct

Everything perfect

Bad, the order arrived with a poorly closed paint can. But the problem is not that, which it is, but the disastrous incident management and customer service system, since after sending the complaint and receiving an automatic response message that they would urgently attend to the complaint, no one has managed it or contacted me. Instead of solving the customer's problem, all they do is send automatic messages like this one, asking about the level of satisfaction with the purchase. Why do you send these messages if you are not going to pay attention to them? Do you think these messages of concern for what the customer thinks give you more credibility? The reality is the opposite; the true credibility that makes the customer return to buy is achieved by solving the customer's problem well and quickly. Asking for feedback without acting afterwards not only does not generate credibility but also causes the loss of one customer plus many others by sharing the negative experience.

Delivery ok and fast

Hello Alexander,

Thank you for taking the time to share your feedback with us.

In order for us to review your concern and assist you as best as possible, we kindly ask you to contact us at the following email address: [email protected].

Our team is happy to assist you.

Best regards,
Your 1001hobbies team

Order confirmation

Very good products and fast delivery! Excellent!

PACKAGE RECEIVED IN GOOD CONDITION

article received very quickly and in perfect condition thank you

Super shop fast delivery simply super

Very good, perfect, without problems and fast

Fast delivery, nice model, very happy with the service, will buy again soon

Slow been waiting 4 months for a gundam now

Hello, fast delivery service, very satisfactory.

Quite a few parts are missing.

I purchased (2) items, (1) was sent, the other was not. When I followed up on this (which I had to multiple times) I was told the item was available to ship, then I was issued a store credit. I used as much of it as I could to buy something I did not even want because I could not get my money back. I will not be shopping here ever again.

very complete catalog, and fast service.

My items were delayed due to not all of them being available yet, but I finally received them they were great.

perfect. and thank you for the gift ;)

The items arrived in 2 batches

The delivery address is, as usual, not respected. A 20 km journey to pick up my package.

The package was promised the next day. It arrived a week later. Unfortunately, I was on vacation. When I wanted to pick it up today, it had already been sent back to you. I would like a solution. It was for a birthday gift and I was left empty-handed.

Fast, compliant and well packaged

Satisfied with shipping, quality and services

Very average: I received an incomplete package after a long time. However, 2 complete packages were shipped very quickly.

Serious site, shipment made within the expected deadlines and in accordance with my expectations

Professional seller, materials ok

Wide selection of available products. Good prices. Fast shipping.

Fast shipping, products ok.

Nothing to say - as always

Deadline respected and reliability of packages

All good, the package has been received without problems.

Very good

Everything is wrong, I made a complaint and they do not respond, I do not recommend it at all

Delivery as expected and fast

No worries.

Excellent, thank you

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old figurines but very fragile and brittle spare parts when separating from the sprue with a small scale that does not favor painting but in the end a beautiful result with a lot of glue!

Serious shop. Package was perfect. Perfect product. Thank you.