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S
Rating: 5 out of 5
All ordered items arrived on time and in perfect condition. Extremely satisfied with order.
Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 273 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 1 and 5 stars
Reset filtersM
Rating: 5 out of 5
Perfect figurines and historically accurate. Courteous and timely service. I will definitely continue to shop at 1001hobbies.
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P
Rating: 5 out of 5
Order delivered quickly
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P
Rating: 1 out of 5
No, I stick to my first impression. I received an order 1 year after paying. If I hadn't left a negative review, I probably would never have received it. And I made almost a hundred calls, sent emails. I had to mistakenly place a second order for the first one to be sent to me. And, of course, no apologies, no commercial gesture.
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Response from 1001hobbies
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R
Rating: 5 out of 5
Perfect, order received on time.
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M
Rating: 5 out of 5
Despite a small error during the sending, the support service was super responsive and very friendly.
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A
Rating: 5 out of 5
I am very satisfied.
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I
Rating: 5 out of 5
Perfect
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M
Rating: 5 out of 5
Order as described, delivered very promptly. Would recommend!
P
Rating: 5 out of 5
Incredible
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A
Rating: 1 out of 5
Did not receive the right products and did not receive a reply to my email
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Response from 1001hobbies
Hello Anne,
We are sorry to learn that you did not receive the right products and that you did not get a response to your email. Your satisfact
We are sorry to learn that you did not receive the right products and that you did not get a response to your email. Your satisfact
U
Rating: 5 out of 5
Super product. Very fast delivery. Everything is great.
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D
Rating: 5 out of 5
It's good!
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R
Rating: 5 out of 5
He sent me perfectly to my house and very well taken care of =)
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L
Rating: 5 out of 5
They were very good at getting my order picked and shipped
E
Rating: 5 out of 5
Doing what they promise
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A
Rating: 5 out of 5
Excellent service, very happy with my purchase.
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M
Rating: 1 out of 5
Missing items upon receipt of the order. No response from customer service following my complaint made 2 weeks ago
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Response from 1001hobbies
Hello, We sincerely apologize for the missing items upon receipt of your order as well as for the lack of response following your complaint. This malfunction does not reflect the quality of service we wish to offer our customers. Your request should have been processed more quickly and we apologize for this delay. Could you please contact us again specifying your order number so that we can rectify the situation as soon as possible? We thank you for your feedback and remain at your disposal to resolve this issue. Best regards, 1001hobbies
M
Rating: 1 out of 5
delivery times too long and not respected I will not order from you again. Lack of seriousness and late response to my request.
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Response from 1001hobbies
Hello, We are sincerely sorry for the missing items upon receiving your order as well as for the lack of response following your complaint. This malfunction does not reflect the quality of service we wish to offer our customers. Your request should have been handled more quickly and we apologize for this delay. Could you please contact us again specifying your order number so that we can regularize the situation as soon as possible? We thank you for your feedback and remain at your disposal to resolve this issue. Best regards, 1001hobbies
E
Rating: 5 out of 5
Great fast and problem-free transaction.
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B
Rating: 5 out of 5
Very satisfied with the site and my purchase
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S
Rating: 1 out of 5
Not clearly indicated that they are French, sending French-language articles that are nowhere to be traced and then making it difficult about returns.
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Response from 1001hobbies
Good afternoon Arne,
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. We strive to provide clear information about our products and services. Your comments are valuable to us, and we will use them to improve our communication. If you have further questions or comments, we are happy to assist you.
Best regards,
The 1001hobbies Team
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. We strive to provide clear information about our products and services. Your comments are valuable to us, and we will use them to improve our communication. If you have further questions or comments, we are happy to assist you.
Best regards,
The 1001hobbies Team
J
Rating: 5 out of 5
Very fast delivery and model at a good price. I will continue visiting your website waiting to see some new model that I like.
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A
Rating: 5 out of 5
Everything is always perfect.
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F
Rating: 5 out of 5
a pre-order for Saint Seiya blockees that went very well.
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J
Rating: 5 out of 5
Very serious and solvent company with the countless model makers who enjoy their products. We are in very good hands!! Thank you, 1001
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M
Rating: 5 out of 5
Very satisfied. I will recommend without delay. Thank you and compliments.
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T
Rating: 1 out of 5
Very bad experiences with this brand... Never again... A brand that practices forced sales and is more than borderline regarding consumer rights. Order shipped after several cancellation requests that went unanswered.
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Response from 1001hobbies
Hello Thibault,
We are sincerely sorry to hear that your experience with 1001hobbies did not meet your expectations. Your feedback is valuable and we assure you that we take your comments very seriously.
We are committed to respecting our customers' rights and improving our after-sales service. Please do not hesitate to contact us directly so that we can resolve this issue together.
Thank you for your understanding.
Best regards,
The 1001hobbies team
We are sincerely sorry to hear that your experience with 1001hobbies did not meet your expectations. Your feedback is valuable and we assure you that we take your comments very seriously.
We are committed to respecting our customers' rights and improving our after-sales service. Please do not hesitate to contact us directly so that we can resolve this issue together.
Thank you for your understanding.
Best regards,
The 1001hobbies team
P
Rating: 1 out of 5
Way too long between the order and delivery
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Response from 1001hobbies
Hello, We are sincerely sorry to hear about your bad experience. We understand your dissatisfaction regarding the handling of your cancellation request and the response times. After verification, we do not practice forced sales and orders are processed according to the conditions indicated at the time of purchase. However, your feedback is important and we regret that the handling of your request did not meet your expectations. We invite you to contact us directly with your order number so that we can review your case and provide you with a precise response. Best regards, 1001hobbies
M
Rating: 5 out of 5
All good. Fast shipping!
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T
Rating: 5 out of 5
Top fast shipping
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P
Rating: 5 out of 5
Very helpful staff.
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G
Rating: 5 out of 5
Great shopping experience, I have recommended your franchise to all of my friends. I look forward to doing business with you very soon! Thank you very much for your service!!!
F
Rating: 5 out of 5
Beautiful article, fast shipping, I recommend this seller
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L
Rating: 5 out of 5
Fast and well packaged
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M
Rating: 5 out of 5
Phenomenal, satisfied, a magnificent online store with exceptional service and communication. Very satisfied with everything, super fast shipping, I am delighted.
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F
Rating: 5 out of 5
Great as usual
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B
Rating: 5 out of 5
good
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A
Rating: 1 out of 5
I ordered an F1 pipe that is of poor quality and arrived broken, and a credit of 5€ is great, I just lost 17.65€ and the pipes are unusable, trash
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Response from 1001hobbies
Hello, We are sincerely sorry to hear about your bad experience. We understand your dissatisfaction regarding the handling of your cancellation request and the response times. After verification, we do not practice forced sales and orders are processed according to the conditions indicated at the time of purchase. However, your feedback is important and we regret that the handling of your request did not meet your expectations. We invite you to contact us directly with your order number so that we can review your case and provide you with a precise response. Best regards,
Q
Rating: 1 out of 5
My package took 1 year to arrive
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Response from 1001hobbies
Hello, We regret your review and understand your disappointment regarding the delays. We remind you that you placed a pre-order and that, as indicated on our site, the dates are given as estimates. This information is communicated to us by our supplier, who receives it from the manufacturer. That is why your order experienced a significant delay before its availability. We remain at your disposal for any further questions. Best regards, 1001hobbies