Customer reviews of 1001hobbies

4,2 /5

Based on 40 312 published reviews

5 25,4k 63% 4 6 444 16% 3 2 771 7% 2 1 727 4% 1 3 991 10%

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

Reviews 1 and 5 stars

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Acheteur Vérifié

Published on 14/03/2023 à 15h42 following a purchase from 27/02/2023

Delivery correct and on time. Thanks again.

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Acquirente Verificato

Published on 14/03/2023 à 12h36 following a purchase from 27/02/2023

Just received the package with the order I placed on 27/02 and opening it I found an unwelcome surprise: instead of the ordered model in the package was a card game in French. Considering the fact that I placed the order exclusively to have this model, which is now not even available on the site anymore, and that I don't know what to do with the card game, I wonder: how do we solve this problem? I have tried again and again to call alnumber but after two or three minutes of waiting with the recorded voice no one ever answers and you are invited to call back later. I wrote to the contact address, but again only the automatic reply.... Of course, the "Customer Services" chat on your homepage doesn't work either: you press on the button and it gets stuck on "charging" indefinitely.
Update after a week: I finally managed to contact the company: an operator from abroad answers who is unable to get the picture, gives with pre-cooked answers and the only thing he manages to do is to activate the procedure for return and refund. I was assured by phone that I would be contacted by the shipper to pick up the package at home but, reading carefully the voucher sent to me for shipping I realized that I had to take the package to the Iteliane Post Office. Result? An hour in line just to place the package at the counter. WORST.Today, exactly one week after my shipment, I still have not received feedback from the seller.

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Response from 1001hobbies Published on 15/03/2023

Hello, thank you for your important message to improve the quality of our services. We are very sorry for this problem. I see that the procedure is still ongoing and I assure you that the refund will be made quickly upon receipt of the product. We apologize once again for this loss of time. In return, I can offer you a promotional code of 10€ valid on a possible next order: SAVCOM10. Have a nice day

Acheteur Vérifié

Published on 14/03/2023 à 09h57 following a purchase from 01/03/2023

Very serious

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Acquirente Verificato

Published on 13/03/2023 à 19h07 following a purchase from 01/03/2023

Excellent quality and service, fast shipping and well packed

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Verifizierter Käufer

Published on 13/03/2023 à 18h48 following a purchase from 03/03/2023

fast and reliable !

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Acquirente Verificato

Published on 13/03/2023 à 18h42 following a purchase from 22/02/2023

All very positive, perfect delivery and early. Appropriate price.

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Acheteur Vérifié

Published on 13/03/2023 à 17h17 following a purchase from 01/02/2023

User-friendly site and responsive team!

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Acheteur Vérifié

Published on 13/03/2023 à 15h04 following a purchase from 31/01/2023

Very good communication.

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Acheteur Vérifié

Published on 13/03/2023 à 13h41 following a purchase from 04/03/2023

Perfect transaction

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Acheteur Vérifié

Published on 13/03/2023 à 11h31 following a purchase from 07/02/2023

A responsive and available team, very friendly which spoils nothing.

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Acheteur Vérifié

Published on 13/03/2023 à 09h25 following a purchase from 15/02/2023

Perfectly perfect!

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Verifizierter Käufer

Published on 13/03/2023 à 08h35 following a purchase from 04/03/2023

everything went smoothly and quickly - very good!

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Verified Buyer

Published on 12/03/2023 à 23h08 following a purchase from 24/02/2023

The letter-openerwas everything I expected and in great condition after arrival. It’s an excellent sword replica and it works great. It’s also nice just to hold and look at.

Acheteur Vérifié

Published on 12/03/2023 à 22h47 following a purchase from 04/02/2023

My order was sent in two shipments and I still haven't received the second package to date.

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Response from 1001hobbies Published on 15/03/2023

Hello, Thank you for your comment. We apologize for this incident. I think that the parcel has been delivered in the meantime, because on our side, both have been indicated as delivered. Please do not hesitate to come back to us if you have any concerns by sending an email to [email protected] Good day 1001hobbies customer service.

Acheteur Vérifié

Published on 12/03/2023 à 19h37 following a purchase from 07/03/2023

Fast order processing

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Acquirente Verificato

Published on 12/03/2023 à 18h21 following a purchase from 19/02/2023

All ok

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Acheteur Vérifié

Published on 12/03/2023 à 18h05 following a purchase from 04/03/2023

Very easy to use site, fast and impeccable delivery. Nothing to report. Go for it!

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Acheteur Vérifié

Published on 12/03/2023 à 15h32 following a purchase from 11/02/2023

Fast delivery and item conforms

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Acheteur Vérifié

Published on 12/03/2023 à 12h34 following a purchase from 07/03/2023

Serious Fast delivery!

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Acheteur Vérifié

Published on 12/03/2023 à 10h11 following a purchase from 05/02/2023

Fast delivery with parcel tracking. Wide choice of models.

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Verified Buyer

Published on 12/03/2023 à 04h49 following a purchase from 10/02/2023

very good servise

Verified Buyer

Published on 12/03/2023 à 03h50 following a purchase from 16/02/2023

Good transaction, especially since item was sent from overseas.

Verified Buyer

Published on 12/03/2023 à 02h10 following a purchase from 27/01/2023

I am in the US - this place looked a little shady at first, but I couldn't find the part anywhere else, let alone at this price.
I took a chance -- the online reviews seemed good.
I am very happy to say 1001 Hobbies is legit and came through for me. I will be happy to order form them again

Verified Buyer

Published on 11/03/2023 à 21h48 following a purchase from 06/03/2023

The products I received were of high quality and I received them in a timely manner.

Acheteur Vérifié

Published on 11/03/2023 à 16h43 following a purchase from 03/03/2023

Professional, fast and efficient.

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Acheteur Vérifié

Published on 11/03/2023 à 15h44 following a purchase from 14/02/2023

Satisfied

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Acquirente Verificato

Published on 11/03/2023 à 15h01 following a purchase from 02/03/2023

Everything was perfect, only the order processing time was a little long.

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Verifizierter Käufer

Published on 11/03/2023 à 13h08 following a purchase from 22/02/2023

Very good value for money. Very well and securely packaged. This will not be the last time I buy from you!

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Acquirente Verificato

Published on 11/03/2023 à 09h48 following a purchase from 01/02/2023

very precise

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Verifizierter Käufer

Published on 11/03/2023 à 09h19 following a purchase from 22/02/2023

Good product! Everything ok! Gladly again.

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Comprador Verificado

Published on 11/03/2023 à 08h31 following a purchase from 06/03/2023

This shipment consisted of a missing item, a 1/48 model. However, I received something that looks like Radio Control car parts. I've been waiting for a month and I don't know whether to reclaim my order or resell these parts.

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Response from 1001hobbies Published on 15/03/2023

Hello, we are very sorry about this situation. I can confirm that the refund for the product in question has been made today. Once again, we apologize and wish you a good day.

Verified Buyer

Published on 11/03/2023 à 01h18 following a purchase from 03/03/2023

Excellent job and quick delivery!!

Acheteur Vérifié

Published on 10/03/2023 à 20h27 following a purchase from 10/02/2023

Fast delivery, product as described.

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Verifizierter Käufer

Published on 10/03/2023 à 18h18 following a purchase from 04/03/2023

super fast delivery and top product

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Acquirente Verificato

Published on 10/03/2023 à 17h55 following a purchase from 26/02/2023

Fast shipping, stock provided and tracking information, not for everyone. Thank you.

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Acheteur Vérifié

Published on 10/03/2023 à 16h26 following a purchase from 04/02/2023

Wonderful

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Acheteur Vérifié

Published on 10/03/2023 à 14h39 following a purchase from 23/02/2023

Quick and easy delivery, impeccable. Very good quality products

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Acheteur Vérifié

Published on 10/03/2023 à 12h35 following a purchase from 03/03/2023

All perfect

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Verifizierter Käufer

Published on 10/03/2023 à 11h42 following a purchase from 21/02/2023

Fast and reliable. Great selection.

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Verified Buyer

Published on 10/03/2023 à 05h28 following a purchase from 08/02/2023

Have items in stock, reasonable prices and quick delivery.