Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 312 published reviews
5 25,4k 63% 4 6 444 16% 3 2 771 7% 2 1 727 4% 1 3 991 10%

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

Reviews 1 and 5 stars

Reset filters
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2022
Very satisfied, thank you
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2022
As there is no 1/400 Heller model of the Mistral helicopter transport. The 1/700 Wasp helicopter carrier completes the Heller naval collection with this latest-generation ship, without overwriting it, unlike the same 1/350 model.
Translated reviews
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 30/11/2022
Very good service and order tracking
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2022
Excellent site for all lovers of model making and the Geek universe! Excellent order tracking and the entire 1001Hobbies team is very friendly and attentive to customer needs. I recommend without hesitation
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/12/2022
The product ordered does not correspond to the order ( color ) Ordered in blue received in red.
Translated reviews
G
Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 12/12/2022
Easy search with open search function
Translated reviews
Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/12/2022
No worries. Fast shipment corresponding to the information.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2022
Thank you, the parcel was received on time and I wish you a very happy holiday.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies customer service
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2022
perfect, the parcel perfectly packed, fairly short delivery time.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2022
very nice model, can't wait to build it
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies customer service
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2022
Wide choice of products and fast delivery.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/12/2022
Outrageous. I'm going to ask for a refund because I wanted to cancel my order 10min after seeing it made and had no customer feedback despite my emails. I then saw that you only offered a refund in the form of a credit note with return at cost. This is the 1st and last time I will use your site and count on me to speak badly of your site to my friends and family.
Even worse, I see that I can't give you 0 stars. Bunch of rats.
Translated reviews
Response from 1001hobbies
Hello, thank you for your message and we are sorry for this situation. We haven't seen any mail from our side, we regret it. It is entirely possible to request a refund (not a credit note), but this can only be done if you return the product at your own expense. Please do not hesitate to write to us at [email protected] (rather than in reply to an automatic e-mail) to be sure of reaching us. Thank you and have a nice day,
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 27/11/2022
so, first of all, they never answer the phone then, my order took 3 weeks to arrive, they had lost the package, then they reissued an order, at this time I do not know where it is, then I received my package, the 1st order that was found, but then oh surprise, there was an item missing, surprised they were going to send me another, to make a commercial gesture that I asked them for more, because they hadn't thought of it, they offered me, careful eyes it stings, a voucher for 5 euros, yes 5 EUROS, it scares the hell out of me, apart from that everything's fine.
Translated reviews
Response from 1001hobbies
Hello, thank you for your message, we are sorry for the situation. Our opening hours are Monday to Friday, 10am to 1pm, then 2pm to 5pm. We're currently receiving a lot of phone calls, so don't hesitate to call again if you get a message. I can see that our customer service department did indeed recreate an order as soon as they received your request, and the missing item is also on its way. We'll be in touch with you to discuss a more suitable way of dealing with this situation. Have a nice day,
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/12/2022
Reliability and efficiency!
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
V
Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 22/11/2022
Very good selection and good service despite the sometimes long delivery times.
Translated reviews
Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/11/2022
Professional, reliable site with great prices! Fast and accurate shipping.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies customer service
V
Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 11/12/2022
I am very satisfied the bag and the wallet are very nice
Translated reviews
Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
G
Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 24/11/2022
Fast delivery
Translated reviews
Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/12/2022
Just what you'd expect from an online site. Keep up the good work
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2022
Fast shipping
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies customer service
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 30/11/2022
Long delay in delivery, more than 15 days.
Translated reviews
Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 04/12/2022
Very good
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies customer service
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2022
normal order normal payment normal delivery bookmark it
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2022
Very satisfied with my order for a manga figurine as a Christmas present. There's plenty to choose from on the site and it's very easy to navigate. I made the purchase on a Monday and received the parcel on Thursday, so it was sent very quickly! The parcel was very well wrapped and protected. I won't hesitate to order again :)
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies customer service
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 11/12/2022
Perfect
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 27/10/2022
item was exactly as advertised, and my son loves it
shipping took a while, but it was shipping overseas so to be expected
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/11/2022
Fast. As ordered.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/11/2022
Very good, parcel well protected
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/11/2022
Model fully complies with 1001hobbies catalog description Package in very good five-star condition!
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies customer service
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 02/11/2022
SATISFACTORY PURCHASE, GOOD PRODUCT, FAST AND RELIABLE.
Translated reviews
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/11/2022
Order processed quickly. Easy pick-up from chosen relay point.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2022
Wide choice in the catalog, with good information on availability and delivery times. Parcel perfectly conforms to order and good tracking.
A site to recommend to enthusiasts!
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2022
Fast, reliable, inexpensive.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/12/2022
I'm sorry to tell you that the 3 pots of yellow were dry and I couldn't use them, so I'm not very happy. Can you do anything?
Translated reviews
Response from 1001hobbies
Hello, thank you for your message. Can you send us an e-mail with photos of the pots to [email protected]? We'll be able to notify the supplier and find a solution for you. Thank you very much!
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 19/11/2022
Quick delivery
Response from 1001hobbies
Hello,
Thank you for your comment. Your opinion is very important to us.
Thank you for taking this time,
see you soon
https://www.1001hobbies.co.uk/
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/12/2022
Speed and compliance
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies customer service
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 21/11/2022
I am not convinced with my item and they do not allow me to return it for free. For my part I will not buy more on this website, high prices and ads that do not detail the items well, at least in my case, and leads to mistake in the purchase.
Translated reviews
Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your feedback is very important to us and we take it very seriously. We will think about how to develop customer service for such a situation, but we are sorry we cannot do more in the meantime. Thank you for your trust in 1001Hobbies.
A
Acquirente Verificato
Rating: 1 out of 5
following a purchase from 01/12/2022
One of the items arrived in bad condition and I can't contact customer service for replacement
Translated reviews
Response from 1001hobbies
Hello, thank you for your message. We are sorry that the package arrived damaged, this is obviously a situation against our will. Please send us an email with photos of the damaged product to [email protected] We will find a solution. Thank you in advance and have a nice day.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/11/2022
I give the note of 5 because Site reliable serious and sends in time however very disappointed because I called to know information before the purchase and at the time of the acquisition of the article those was not in conformity with the description. Very disappointed by the description, and by the person to whom I spoke on the telephone.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies customer service
V
Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 01/12/2022
Everything as desired.
Translated reviews
Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
We use cookies for audience measurement and improving user experience.