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A
Rating: 5 out of 5
Well-designed site, easy to navigate.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 317 published reviews
Summary of reviews
1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Reviews 1 and 5 stars
Reset filtersC
Rating: 5 out of 5
My first purchase has been very satisfactory, I will be placing another order soon.
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V
Rating: 5 out of 5
Everything worked out great, fast delivery
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V
Rating: 1 out of 5
often a fraud - Roman trireme model NEVER available with changing prices not listed on the initial offer from these "dealers" (France for sure and Germany too! Also LONG "delivery time to string buyer along - definately buyer beware!!!
A
Rating: 1 out of 5
Poor quality item, aluminum nuts completely washed out, instead of a bright red, they are pink or almost white. Very ugly.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
C
Rating: 5 out of 5
Very professional company, with a very complete web page, that allows to operate with infinity of manufacturers of scale models and to accede to its products with great facility, independently of the country of origin of the same ones. Contrasted quality in all the offered products. Very well coordinated shipments with the courier services, with very precise deliveries in the dates announced by the same ones.
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A
Rating: 5 out of 5
fine
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V
Rating: 5 out of 5
Awesome
A
Rating: 1 out of 5
Products ordered on this site because marked as available, but more than 2 weeks later, still no parcel sent and products noted as out of stock...
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A
Rating: 5 out of 5
Excellent model. Good difficulty.... A pleasure to build
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V
Rating: 1 out of 5
Completely non-transparent ordering process. At no time was it clear when the delivery would take place. I was only promised a delivery date at the end of December when I asked by phone. No delivery has been made to date.
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A
Rating: 1 out of 5
The item was in stock on the site but not physically, nor with their supplier for that matter. I've been waiting for a refund ever since. Unacceptable.
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C
Rating: 1 out of 5
After two months, I have not received my order, nor have they answered my e-mails or refunded my money.
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C
Rating: 5 out of 5
Product delivered in perfect condition as agreed!
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V
Rating: 5 out of 5
Very happy with everything that happened with 1001 hobbies
A
Rating: 5 out of 5
I made a first purchase on this site, after which I had some questions. Customer service was very responsive. I then made a second purchase. Both orders arrived quickly and in excellent condition. I recommend this site!
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G
Rating: 1 out of 5
Only received part of my order, via email I can't get contact with the store. Never have I had an experience so bad with an online store. Should 1001hobbies read this, I would like to receive the rest of my products, or get my money refunded for these products.
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V
Rating: 5 out of 5
Super product, always happy to return
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C
Rating: 1 out of 5
I cancelled my order and I still have not received my refund.
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V
Rating: 1 out of 5
It didn't fulfill my order, gave a refund eventually but never answered one of my e-mails
V
Rating: 1 out of 5
Had to pay £68.51 extra on delivery above cost of order. No reply from 1001 hobbies when questioned, no mention of additional cost on ordering. Delivery company UPS don’t accept cheques ( still legal tender ) not happy with whole thing
A
Rating: 1 out of 5
Because, products on sale on your site, while you do not have them in stock. I placed an order on 18/12/2021. And you told me to wait for your supplier to deliver the product. Which apparently was itself out of stock. This is unacceptable. I want my parcel delivered this week. Or my money back. CDLT
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. Hello , We have made a refund request dated 11/01 , you should receive it this week Good day 1001hobbies customer service.
G
Rating: 1 out of 5
I can't give an opinion yet because I still haven't received the product.
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V
Rating: 5 out of 5
Highly recommended, also very helpful and competent in case of problems.
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A
Rating: 1 out of 5
Very dissatisfied with this site. I did not receive my order. The private parcel company said that I was absent on the day of delivery, which was totally untrue, especially as this is a medical practice with a secretary. Since then, the delivery service has sent the parcel back to 1001 hobbies and tells me that there's nothing more they can do. And no news from 1001 hobbies despite my emails. They are impossible to reach. And of course I've had no refund either.
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Response from 1001hobbies
Hello, Your request has been dealt with by our customer service department and is being processed.
A
Rating: 5 out of 5
Fast delivery and item as described, I recommend
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A
Rating: 5 out of 5
Order received on time, well done to the 1001 hobbies team!
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A
Rating: 1 out of 5
Goods marked as available while they don't have it in stock instead, very long delivery time, as of December 27 I still don't receive my order and I don't know what happened to it! I will never buy from them again!
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V
Rating: 1 out of 5
Ordering was simple and easy, payment was simple and easy, that's it. I ordered on 13.12., no delivery has arrived to date, no response to emails. A pity really, I was actually quite convinced.
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A
Rating: 5 out of 5
well
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G
Rating: 1 out of 5
after 20 messages of double payment for an order of which I got only 1 refund I gave up and just accepted my loss of 250 euros
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V
Rating: 5 out of 5
Comprehensive range, fast, reliable delivery
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A
Rating: 5 out of 5
Very satisfactory purchasing experience. Good communication at every stage, thank you.
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A
Rating: 5 out of 5
Always well served
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V
Rating: 5 out of 5
Was great to do business with!
V
Rating: 1 out of 5
It allowed me to place an order for an item you never actually had in stock. It took over a month with me finding ways to message the company about my missing order, until I received notice it was out of stock. I had already put a dispute in with my credit card company, letting them know I had not heard from the company nor received any response from them. The credit card refunded me my funds and I immediately ordered somewhere else and received that item less then a week later.
V
Rating: 5 out of 5
Nice company to do business with . Very easy to use web site . Orders sent out quickly and they give you proper tracking . Fast delivery
A
Rating: 1 out of 5
I haven't received my order and I haven't received my refund, so I'm going to take legal action against you.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality of we offer. The refund was made today 17/01, depending on your bank it can happen in the day or in the week We thank you for your patience and understanding Sincerely Good day 1001hobbies customer service.
A
Rating: 5 out of 5
Meets my expectations
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V
Rating: 5 out of 5
They were perfect