Customer reviews of 1001hobbies

Ordered 150 euros twice. Both times had neat updates of the order including shipping codes from postnl/dhl. Unfortunately no shipments appeared on sent and did not receive. Sent mails to supplier without any response. Either it's a scam or it's a company that has a lot to improve. In both cases a must

Delivery super fast and ordered item exactly as expected - everything top!

perfect very good welcome

Great model. Perfect packaging.

My order was placed in december no news...
I asked for a refund, no news...
I sent several emails and still no news...
What nonsense!

Order still not ready, impossible to cancel easily on the site to receive only available products. A real disaster of ergonomics.....

Very good.

I ordered an advent calendar for my son. It was sent quickly but lost by the courier. No word, no message, no apology. On december 24th, they offered to send me a new one .... How kind !!!!!!

Great service

Order never received, lousy customer service

I never received the parcel and was forced to find the games elsewhere. I was reimbursed, though, slowly but surely.

I value their seriousness and their product catalog.

Everything was easy and efficient.

Very satisfied with your site. Choice, speed and responsiveness in case of problems. Thank you.

Almost 2 months ago I ordered a plastic model that was marked as available online. The purchase price was just under 54 euros. I paid this amount in advance and after a short time I received confirmation of receipt. A few days later I was informed that the item was not available. In an email, I asked for the amount to be transferred back. This was first confirmed to me, with the note that it could take 3-5 days. Which would have been ok.
After two weeks I asked and they wrote to me that they had instructed the accounting department. Over a week later, again no receipt of the refund. Another complaint and again the answer that the accounting department had been instructed to transfer the money. A week later, I got fed up and wrote 25 emails with the same wording, referring to EU law, stating that the payment had to be refunded within 2 weeks.
The answer was that the transfer would be made in accordance with French law. However, as far as I know, there is no French payment system here but, as we all know, SEPA and that takes 2-4 days. After I was asked if I had already built the model and had pictures, I replied that I had not received the model and was still waiting for the refund. I think it was a week ago. They replied again, I think it was the 3rd or 4th time, that they would instruct the accounts department. Today Monday, 10.01.2020, I was still not at the bank. No money had been received before the weekend.
If no money is received soon, I will send this company 100 mails a day with the facts of the case so that they have real work to do.
I don't think I'll get my money back anyway. In any case, this is not the way to do business.
What I have written here is absolutely true.

Wide range at economical price. User-friendly and fast.

Ordered on December 7th. Today, January 10, still nothing.
But 70 euros debited. Very disappointed, especially as it was for Christmas. I would like to receive this order or be reimbursed but no information, no communication. Not at all serious. I do NOT recommend.

Delivery only after six weeks. Nothing in terms of communication about delay

Part of the order was sent a month later, including an error on one item! I'm still waiting for the rest !!!!!

An undelivered order for months, no news from the site, it's a mockery of the world, without further comment.

Very easy to navigate and if you have any problems, the people at hobbies know their job.

Customer service 0 no response from them, I ordered for 650 € still nothing received, and the delays are shifted each time then who has stock

Order placed on 03/12/2021. Wrong product reference. After my call I managed not to bother them too much and found them a product at the same cost and asked them to deliver it to my home instead of the initial mondial relay, they told me ok...I believed them. I've just received a mondial relay e-mail and my article is waiting for me...it's 8/01/2021. I don't recommend it and they won't see me again....

Impeccable kits Present and very honest follow-up Perfect communication

Rarely seen worse, incompetent service, no apologies, does not even warn that there is a stock problem obliges to send emails incessantly.

Order placed on december 19 .january 10 still not delivered. despite my numerous emails no response from you.

Wide choice, attractive prices and fast delivery.

Order still not received, after 1 month of waiting.
I sent several reminders but the robot was too stupid to answer properly !!!!
I'll see what condition the parcel is in when I receive it, that's promising!

Processing and delivery a little long for the rest RAS.

Very good product and the quote is very well done.

Order never received. Refund still pending...

When i placed my order with express delivery costing a huge £35.00 i would get delivery before christmas according to web site. Nearly a month later still waiting will never use again

Delivery more than a month after order, even though the model was in stock. In the end, it was in the process of being delivered, with no idea of when it would arrive. Carton not delivered to relay point, just a message saying that I had refused delivery, which is not true. Parcel resent by registered mail 7 days later. To be avoided, damaged box.

I had placed an order so the item was available. The next day, the item was unavailable. Not seeing my order leave, I called. I was "strolled" for 2 weeks, I never received my article. So I asked for a refund, which I got without a hitch.

Very good sales service Impeccable product

I give my opinion following an email I received: Please send the order and I will write an opinion again thank you in advance

I still haven't received anything it's been over a month shame!!!!!

Do not meet delivery deadlines. Refunds for cancellations also take time to be issued.

Great customer experience!

I ordered and paid for an item that was never delivered. It's pathetic and scandalous!