English 
V
Rating: 5 out of 5
Fast delivery, great communication, what more could you ask
Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 324 published reviews
Summary of reviews
1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.
Reviews 1 and 5 stars
Reset filtersC
Rating: 5 out of 5
A little late because of covid but otherwise excellent.
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A
Rating: 5 out of 5
No problem, even a small order.
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V
Rating: 5 out of 5
Efficient service, kept informed from just before despatch of my order through to delivery.
A
Rating: 5 out of 5
super
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A
Rating: 5 out of 5
Well done site, dynamic team and orderly delivery. No complaints.
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A
Rating: 5 out of 5
Super-fast delivery
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V
Rating: 5 out of 5
I was kept informed throughout the shipping process. The package arrived well padded and contents were safe
G
Rating: 1 out of 5
Particularly poor communication. Unreachable by phone. Via e-mail was communicated that not everything was in stock, after three weeks I received a box containing everything. Finally received a response via e-mail, but to a question I did not ask. Guess they only give some standard responses and nothing else. For me the last time. At verspaget.nl it is in the mail the next day.
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Response from 1001hobbies
Mr. Thank you for your feedback and for your understanding. Please note that you ordered products on our website with a delivery time of 6-10 business days. We regret that you did not see this information on the product sheet. We regret this situation and apologize for this incident.
Sincerely, 1001hobbeis customer service.
Sincerely, 1001hobbeis customer service.
V
Rating: 1 out of 5
They sent me the wrong item, a cheap unrelated product I never ordered. Customer service just keeps sending out questionnaires and no answers about our situation, so no help there either, I'm at a crossroads as for to what to do next.
Response from 1001hobbies
Dear Madam ,
Thank you for your feedback and we apologise for this incident. We would like to inform you that our customer service department has made the necessary arrangements with our logistics company and we are trying to obtain a response so that we can send you the correct product as soon as possible.
We thank you for your patience and understanding,
Sincerely,
1001 hobbies customer service.
Thank you for your feedback and we apologise for this incident. We would like to inform you that our customer service department has made the necessary arrangements with our logistics company and we are trying to obtain a response so that we can send you the correct product as soon as possible.
We thank you for your patience and understanding,
Sincerely,
1001 hobbies customer service.
V
Rating: 5 out of 5
Great kit that was sent to me from France with great packong.
A
Rating: 5 out of 5
Super site
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V
Rating: 5 out of 5
Great price Quick shipping Well packaged with tracking
A
Rating: 1 out of 5
Non-compliant item, delivery time not respected and no reply to my email requesting repairs. However, my payment was cashed. Since then, radio silence.
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Response from 1001hobbies
Thank you for your feedback. We regret this incident and apologize to you. We regret to inform you that we do not have an e-mail concerning the faulty order on your part. However, our customer service team has left you a voicemail to help you understand what happened.
Thank you for your feedback.
Sincerely, 1001hobbies customer service.
Thank you for your feedback.
Sincerely, 1001hobbies customer service.
A
Rating: 5 out of 5
very well
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A
Rating: 5 out of 5
Fantastic assortment of products, very fast both order preparation and shipping. Very professional! Highly recommended!!!
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A
Rating: 5 out of 5
order and delivery as it should be. Thank you:
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V
Rating: 1 out of 5
I ordered a set with accessories at the beginning of March. I was sent an email to say it had been dispatched with tracking number. 4 weeks of tracking and nothing. I emailed customer service to find out the problem, no reply for 2 weeks. When they did reply they said they’d look into it and get back to me. I had to chase them after 2 weeks. Said it had been lost (I could have told them that!) and they’d send another. Sent lots of emails to customer services to find out where it was as I hadn’t received an email to say it had been sent with very little response. I finally received my order this week (8th June). So 3 months for an order when they said around 2 weeks is bloody poor, communication is also non existent so safe to say I will not purchase again from them.
Response from 1001hobbies
Mr Eagle,
Thank you for your comment. First of all, we would like to apologize for this incident, and please believe that it is very unpleasant for us. As explained, your order encountered a bug that unfortunately did not make it into our logistics system. As a result, we needed the intervention of our IT colleagues.
We thank you for your understanding,
Sincerely,
1001 hobbies customer service.
Thank you for your comment. First of all, we would like to apologize for this incident, and please believe that it is very unpleasant for us. As explained, your order encountered a bug that unfortunately did not make it into our logistics system. As a result, we needed the intervention of our IT colleagues.
We thank you for your understanding,
Sincerely,
1001 hobbies customer service.
A
Rating: 5 out of 5
Items to order and prompt delivery
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V
Rating: 5 out of 5
Reasonable delivery time, given the problems between the UK and the EU at the moment. Parcel arrived in perfect condition, well wrapped in bubble-wrap and sellotape. Will order again from this supplier and will recommend 1001hobbies to others.
V
Rating: 5 out of 5
Excellent service second time I've used them and won't be the last thanks
A
Rating: 5 out of 5
Very good
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V
Rating: 5 out of 5
Goods were as described. Fast delivery. Everything went great. Many thanks.
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V
Rating: 5 out of 5
Hubby loves them. Just buying more kits
A
Rating: 5 out of 5
Fast and efficient! Bravo !
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V
Rating: 1 out of 5
Very poor customer service.
Response from 1001hobbies
Hello,
Thank you for your feedback.
We are waiting for your package to arrive before refunding you.
We are waiting for your parcel to be refunded to you, and if you have any other problems that we can help you with, please let us know.
We are waiting for your parcel to be refunded,
Customer care 1001 hobbies
Thank you for your feedback.
We are waiting for your package to arrive before refunding you.
We are waiting for your parcel to be refunded to you, and if you have any other problems that we can help you with, please let us know.
We are waiting for your parcel to be refunded,
Customer care 1001 hobbies
A
Rating: 5 out of 5
nothing to say, very efficient and fast. thank you for your professionalism. keep up the good work.
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A
Rating: 5 out of 5
satisfied!
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A
Rating: 5 out of 5
The products are of good quality and varied. Very good
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G
Rating: 5 out of 5
Lots of choice, delivered quickly and correctly
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V
Rating: 5 out of 5
Very good prices and fast shipping
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V
Rating: 5 out of 5
Good communication, fast delivery, everything top!
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A
Rating: 1 out of 5
No comment
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Response from 1001hobbies
Hello, What is your product?
Honestly, Laure
Honestly, Laure
G
Rating: 5 out of 5
Everything went perfectly. From ordering to receiving! I will definitely be ordering more stuff from you guys!
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A
Rating: 5 out of 5
Very good, impeccable service, careful and attentive. I recommend it!
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V
Rating: 5 out of 5
Super
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A
Rating: 5 out of 5
very good; as a new customer I can only congratulate myself on this choice thank you
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A
Rating: 5 out of 5
RAS. Pleasant site and delivery conditions respected.
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G
Rating: 5 out of 5
The product was neatly delivered, so if needed, I would definitely use your services again.
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A
Rating: 5 out of 5
Conforms to the proposed article
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