Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 326 published reviews
5 25,4k 63% 4 6 446 16% 3 2 771 7% 2 1 727 4% 1 3 991 10%

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

Reviews 1 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/04/2021
huge choice and good advice
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/04/2021
fast delivery two days after order
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/03/2021
You don't respect the delivery dates you give and it's very difficult for you to keep us informed about the status of our orders.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 14/04/2021
Excellent customer service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/04/2021
Products conform and despite being out of stock, the after-sales service was very quick to answer my questions! I'd recommend it!
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 05/03/2021
web site is fine , and clear
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Verified Buyer
Rating: 5 out of 5
following a purchase from 14/04/2021
Order fulfilled very quickly and delivered on time.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/04/2021
Very satisfied with delivery times.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 13/04/2021
Great service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 22/04/2021
fast, perfect ordering
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 08/04/2021
top!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/04/2021
Perfect to recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 14/04/2021
Perfect transaction, fast and careful delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/04/2021
One of my favorites
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Verified Buyer
Rating: 5 out of 5
following a purchase from 29/03/2021
Absolutely amazing customer service, these guys went above and beyond to ensure any concerns or enquiries were handled very effienciently and promptly. I will be recommending them to everyone I know!!
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 01/04/2021
Instead of the products I ordered, I received...reams of paper! This may be due to a rude postal employee, but despite 3 e-mails complaining, I have no response from 1001hobbies...Deplorable!!!!
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Verified Buyer
Rating: 5 out of 5
following a purchase from 14/04/2021
easy to get my model however disapointed to have to pay large delivery charge plus a further £ 54 import duty
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/04/2021
Fast delivery and conforms to the order.
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 01/04/2021
All perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/04/2021
Easy-to-use site. No worries
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Verified Buyer
Rating: 5 out of 5
following a purchase from 03/03/2021
I like the selection and responsiveness of 1001 hobbies.
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 14/04/2021
Great service, excellent advice via email contact, very fast delivery THANK YOU
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Verified Buyer
Rating: 5 out of 5
following a purchase from 08/04/2021
Great service and speedy delivery.
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 21/04/2021
Top super
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/04/2021
Very good site, practical and easy to order. Choice of deliveries. Not necessarily the cheapest on the market, but complete and fast! Would recommend
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 12/04/2021
Great!!! So many choices. And delivered quickly. Order from you guys again soon.
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Acquirente Verificato
Rating: 1 out of 5
following a purchase from 21/03/2021
one of the products I ordered was not in the package; in fact for a long time that piece was "awaiting supply" based on the directions on the website, but although it took them a month they evidently did not find it. No communication about this has reached me; I wrote on Friday, 23/4, and am waiting for a reply.
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Response from 1001hobbies
Mrs. Daniel, Thank you for your comment and we are sorry for the delay in responding. We would like to inform you that we sent you an e-mail on April 13, 21, to inform you that we replaced your unavailable product with a credit note so that we could send your order.
We had no other choice, because this product from England, we had no destocking delay.
Wishing you a good day Hope you have a good day, 1001hobbies customer service.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 13/04/2021
Clear and friendly communication throughout the buying and delivery process. Easy to use website.
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 20/04/2021
First purchase all good, perfect shipping and item
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/04/2021
RAS, ok
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 14/04/2021
Good navigation within the site, accurate in communicating the timing of shipping and arrival of the item.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 15/04/2021
Nice smooth transaction from ordering online, payment, quick delivery, and notified of status at each stage. Well recommended and would use again.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/04/2021
I've already done it ........
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 06/04/2021
Thank you for your effort
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 18/04/2021
The selection of items is excellent and the delivery went smoothly.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/04/2021
Serious and fast
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 31/03/2021
Smooth shipping. Beautiful puzzles!
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 14/04/2021
Good assortment, well organized site, fast delivery, excellent packaging. Fully satisfied.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 12/04/2021
Excellent service would highly recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/04/2021
Very good
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