Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 327 published reviews

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

Reviews 1 and 5 stars

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V
Verified Buyer
Rating: 5 out of 5
following a purchase from 21/02/2021
It isn't fair price to pay for avHobbymaster diecast this company ask almost double the price!! ??
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/02/2021
Sent the wrong plane, feel duped Hi, Although I appreciated you sending me a ""super chipmunk"", and promptly, it was not all the same as the one I was expecting - the box is totally different and the plane is much smaller than shown. I was expecting the MHD or ""Thunder Tiger"" Chipmunk with 51"" WS as you showed, but instead got the small ""World Models"" which only had a 39"" WS. I wouldn't have ordered if I'd know this. I hoped you weren't trying to cheat me....
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Response from 1001hobbies
Hello Stuart, We apologise for this incident. Our customer service will contact you to find out more about your experience. We will do our best to make your next experience a great one. Yours sincerely, Customer service 1001 hobbies.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 21/02/2021
Hi Although I appreciated you sending me a ""super chipmunk"" and promptly it was not all the same as the one I was expecting - the box is totally different and the plane is much smaller than shown. I was expecting the MHD or ""Thunder Tiger"" Chipmunk with 51"" WS as you showed but instead got the small ""World Models"" which only had a 39"" WS. I wouldn't have ordered if I'd know this. I hoped you weren't trying to cheat me....
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 21/02/2021
It isn't fair price to pay for... It isn't fair price to pay for avHobbymaster diecast, this company ask almost double the price!!??
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Response from 1001hobbies
Hello Tarkan, We apologise for this incident. We will do our best to make your next experience a great one. Yours sincerely, Customer service 1001 hobbies.
V
Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 21/02/2021
Excellent quality Fast delivery
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 21/02/2021
Super fast delivery Top
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V
Verified Buyer
Rating: 1 out of 5
following a purchase from 21/02/2021
It isn’t fair price to pay for… It isn’t fair price to pay for avHobbymaster diecast, this company ask almost double the price!! ??
Response from 1001hobbies
Hello Tarkan, We apologise for this incident. We will do our best to make your next experience a great one. Yours sincerely, Customer service 1001 hobbies.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 21/02/2021
Sent the wrong plane, feel duped Hi, Although I appreciated you sending me a ""super chipmunk"", and promptly, it was not all the same as the one I was expecting - the box is totally different and the plane is much smaller than shown. I was expecting the MHD or ""Thunder Tiger"" Chipmunk with 51"" WS as you showed, but instead got the small ""World Models"" which only had a 39"" WS. I wouldn't have ordered if I'd know this. I hoped you weren't trying to cheat me....
Response from 1001hobbies
Hello Stuart, We apologise for this incident. Our customer service will contact you to find out more about your experience. We will do our best to make your next experience a great one. Yours sincerely, Customer service 1001 hobbies.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 21/02/2021
Excellent model with good sound and lots of working features. Great value for money, delivered undamaged from France by UPS. Easy to use website.
Response from 1001hobbies
Hello,
Thank you for your comment. Your opinion is very important to us.
Thank you for taking this time,
see you soon
https://www.1001hobbies.co.uk/
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 21/02/2021
Great product and service.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 21/02/2021
My purchase sent to wrong country I sent many emails explaining wrong address but was ignorned. It cost me 100 sterling pounds in total to get my parcel directed to correct address very disappointed
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/02/2021
Fast and careful I recommend my husband and super happy I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 21/02/2021
Package arrived on time and in excellent condition. I recommend
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/02/2021
I easily found the paints I needed. Delivery was fast and I received the items on time.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/02/2021
I know the brand of paints. The only small problem is that delivery is a little slow.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/02/2021
Simply perfect
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Verified Buyer
Rating: 5 out of 5
following a purchase from 20/02/2021
23 januari bestelling gedaan. Nooit iets ontvangen. Ligt op distributiekantoor in Frankrijk. Via de mail steeds heel kort antwoord. Geen idee wanneer ik mijn bestelling kan verwachten.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/02/2021
RAS Product conforms
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Verified Buyer
Rating: 5 out of 5
following a purchase from 20/02/2021
I ordered a model on 16th November 2020 and �74.25 was taken from my bank account. It appears that Hermes made two attempts but were unable to deliver the package and returned it to you. We have had numerous other parcels delivered by Hermes. Hermes Tracking Number 551639530371039.. Nothing was heard from you nor my money returned so I phoned you on the number you advertise which appears to be no longer available. I got through and a very nice lady told me she had a record of this and was waiting for the warehouse to issue the necessary document. She said she would chase it and let me know within the next day or so. This model is the last one you have in stack so is important. Needless to say despite trying to contact you I haven�t heard a word so far and wonder if you would be kind enough to take some interest in this matter and either return my money or send the model.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/02/2021
Perfect Order processed quickly Products conform
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/02/2021
Fast delivery as described, would recommend
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/02/2021
Still not received. More than 10 days now
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/02/2021
Hello I'm delighted. Well made model, I love the technique used by Métal Earth, the remarkable precision of the cutting and the final result afterwards.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/02/2021
Order Number LZNR70WXX I ordered a model on 16th November 2020 and £74.25 was taken from my bank account. It appears that Hermes made two attempts but were unable to deliver the package and returned it to you. We have had numerous other parcels delivered by Hermes. Hermes Tracking Number 551639530371039.. Nothing was heard from you, nor my money returned, so I phoned you on the number you advertise, which appears to be no longer available. I got through and a very nice lady told me she had a record of this and was waiting for the warehouse to issue the necessary document. She said she would chase it and let me know within the next day or so. This model is the last one you have in stack so is important. Needless to say, despite trying to contact you, I haven't heard a word so far and wonder if you would be kind enough to take some interest in this matter and either return my money or send the model.
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Response from 1001hobbies
Hello David, We apologise for this incident. Customer service will contact you to rectify this. We will do our best to make your next experience a wonderful one. We wish you a pleasant day. Yours sincerely, Customer service 1001 hobbies.
G
Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 20/02/2021
The product I ordered was delivered in the wrong language After emailing and calling customer service several times, a week later I am still waiting for a solution It is possible, of course, that one may still be forthcoming hence this review is subject to some reservations
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 20/02/2021
Excellent assortment fast and correct delivery with good tracking info
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 20/02/2021
23 januari bestelling gedaan, niets ontvangen 23 januari bestelling gedaan. Nooit iets ontvangen. Ligt op distributiekantoor in Frankrijk. Via de mail steeds heel kort antwoord. Geen idee wanneer ik mijn bestelling kan verwachten.
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Response from 1001hobbies
Hallo Michel, Wij verontschuldigen ons voor dit incident. Wij delen u mee dat onze klantendienst contact met u zal opnemen om dit recht te zetten. Met vriendelijke groet Klantenservice 1001 hobby's.
A
Acquirente Verificato
Rating: 1 out of 5
following a purchase from 20/02/2021
Item conformed to description however I was hugely disappointed with customer service. Facing a manifestation of bugs of their servers and a new order issued I received the item well over 2 weeks after the order without receiving news regarding the status of the same despite several emails sent to ask for clarification. To top it off beyond bad service a price doubled compared to other ecommerce sites.
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V
Verified Buyer
Rating: 1 out of 5
following a purchase from 20/02/2021
23 januari bestelling gedaan, niets ontvangen 23 januari bestelling gedaan. Nooit iets ontvangen. Ligt op distributiekantoor in Frankrijk. Via de mail steeds heel kort antwoord. Geen idee wanneer ik mijn bestelling kan verwachten.
Response from 1001hobbies
Hallo Michel, Wij verontschuldigen ons voor dit incident. Wij delen u mee dat onze klantendienst contact met u zal opnemen om dit recht te zetten. Met vriendelijke groet Klantenservice 1001 hobby's.
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 20/02/2021
Order Number LZNR70WXX I ordered a model on 16th November 2020 and £74.25 was taken from my bank account. It appears that Hermes made two attempts but were unable to deliver the package and returned it to you. We have had numerous other parcels delivered by Hermes. Hermes Tracking Number 551639530371039.. Nothing was heard from you, nor my money returned, so I phoned you on the number you advertise, which appears to be no longer available. I got through and a very nice lady told me she had a record of this and was waiting for the warehouse to issue the necessary document. She said she would chase it and let me know within the next day or so. This model is the last one you have in stack so is important. Needless to say, despite trying to contact you, I haven’t heard a word so far and wonder if you would be kind enough to take some interest in this matter and either return my money or send the model.
Response from 1001hobbies
Hello David, We apologise for this incident. Customer service will contact you to rectify this. We will do our best to make your next experience a wonderful one. We wish you a pleasant day. Yours sincerely, Customer service 1001 hobbies.
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/02/2021
Good quality product. Arrived defective but the site responded very quickly and made the neces
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 20/02/2021
No worries as usual Thank you
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/02/2021
legal scam 2 articles in photos and 1 article reÃ
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/02/2021
Product conforms. Fast delivery, good communication and follow-up. Perfect!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/02/2021
Fast Quality. on time delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 19/02/2021
Very good product
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G
Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 19/02/2021
very fast delivery thanks
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 19/02/2021
Did not reciv my order Did not reciv my order. It was meant as a chirstmas gift for 2020. Still nothing.
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Response from 1001hobbies
Hello, Our customer service will contact you to rectify this. We apologize for this incident. Have a nice day. Customer service 1001 hobbies
A
Acquirente Verificato
Rating: 1 out of 5
following a purchase from 19/02/2021
They promise to deliver between 5 and 7 working days and I have been waiting for more than 1 month for the requested products. Support responds with standard answers and no apologies..really pessimp service!
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Verified Buyer
Rating: 1 out of 5
following a purchase from 19/02/2021
Did not reciv my order Did not reciv my order. It was meant as a chirstmas gift for 2020. Still nothing.
Response from 1001hobbies
Hello, Our customer service will contact you to rectify this. We apologize for this incident. Have a nice day. Customer service 1001 hobbies