Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 328 published reviews

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

Reviews 1 and 5 stars

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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/12/2020
Superb models, nickel-packed, quick to ship - merc
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/12/2020
satisfied to have ordered from you everything went very well merc
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/12/2020
Delivered on time. Product conforms. Nothing to red
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/12/2020
The order and delivery went well. The product complies
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/12/2020
Thank you so much Thank you so much. The item (Ukrainian house)arrived quickly to the United States and was very well packaged.
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Response from 1001hobbies
Dear Mr Falco, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 24/12/2020
Far from happy, I ordered on 2/12/2020 and my order was showing as in stock on your website, you took my payment immediately, a week later I received an email saying you where waiting for a delivery from a supplier, so it wasn't in stock, I then received an email to say my order had been despatched on 16/12/2020 with a tracking number, the tracking shows that the courier has not received the parcel yet, so this will not arrive in time for the present it was intended for. I will never use your company again
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/12/2020
The mock-ups had the desired effect of keeping the recipient busy for a few days.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/12/2020
Everything is perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/12/2020
Fast and well packaged
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/12/2020
Fast order delivery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/12/2020
Further to my order of 412 I have just had a message this morning of 2412 informing me that my parcel had just been dispatched. It will be delivered perhaps on 2912??? So thank you 1001 Hobbies because I don't have my Christmas presents !!!!! And yet when I ordered, you told me that my order would be delivered on 912. I am very very disappointed and scandalized by your lack of seriousness and responsiveness. In this story, the most penalized are my children, but it's not your problem, it's mine.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/12/2020
Order was supposed to be delivered on December 19th, it's now the 24th and I still haven't received anything !!!! it was a Christmas present
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/12/2020
Delivery times and prices
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/12/2020
Perfect shipment, well protected and above all, follow-up on our questions and quick answers.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/12/2020
Received battery that was disassembled or manufacturing defect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/12/2020
super fast and reliable delivery. Impeccable!!!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/12/2020
I would buy other models and floats to build because my husband loves to do that. have a good holiday and see you soon.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/12/2020
Further to my order of 412 I have just had a message this morning of 2412 informing me that my parcel had just been dispatched. It will be delivered perhaps on 2912??? So thank you 1001 Hobbies because I don't have my Christmas presents !!!!! And yet when I ordered, you told me that my order would be delivered on 912. I am very very disappointed and scandalized by your lack of seriousness and responsiveness. In this story, the most penalized are my children, but it's not your problem, it's mine.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/12/2020
Very good...The gift wrapped gift paper delivered in a few days... Nothing to say
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 24/12/2020
Many thanks for the high quality of the models.
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 24/12/2020
Good service and fast delivery
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 24/12/2020
Fast shipping and everything correct. No problems at all. I recommend it
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Verified Buyer
Rating: 5 out of 5
following a purchase from 23/12/2020
Communication is hard no question. But after my first experience, all I can say is that they delivered to the T's and dots. Yes I will use 1001 hobbies again
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 23/12/2020
I particularly liked the intensive support regarding the progress of receipt of payment, dispatch and arrival of the shipment, and the unusual friendliness and courtesy shown. Better than anywhere else! Great praise! God's blessings, good luck, success and keep up the good work, and in Corona times, of course, health above all else. Merry Christmas and a Happy New Year I recommend you to others and will be happy to shop with you again Markus Frieder Wanderer-Pillukat
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Verified Buyer
Rating: 5 out of 5
following a purchase from 23/12/2020
Great service all arrived on time
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Verified Buyer
Rating: 1 out of 5
following a purchase from 23/12/2020
Ordered products and didn���t get a confirmation email just an email taking my payment. Researched website and it came up as a scam site, so sent an email cancelling my order and informing them that payment had been stopped. The next day received endless emails telling me couldn���t cancel my order etc etc. I did however receive delivery of the items however the boxes were damaged and looked like they had been opened and indeed sent out and returned before! All of the models had been removed from their spines and were just rolling around in the packaging. Not impressed and would never use these people again and would advise people to stay away from them. Especially as they are not the cheapest peo
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/12/2020
Delivery and box conform to my expectations
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 23/12/2020
Delivery on time and in accordance with the order site to recommend without reservation
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/12/2020
Ordered december 11th and still not received 2 weeks later ta
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/12/2020
Difficult to give such an opinion but in the absence of delivery from the S° in charge (BPost) I can not give another opinion. I order and pay for a home delivery and BPost doesn't come to deliver and keeps the parcel in an agency located 1 hour from my home. Sorry for the shipper who made the wrong choice of prestata.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 23/12/2020
Good Service Good Service! Arrived well packaged and fast! Buyer from the UK
Response from 1001hobbies
Dear Mr Chau, Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
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Verified Buyer
Rating: 5 out of 5
following a purchase from 23/12/2020
Good Service! Arrived well packaged and fast! Buyer from the UK
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Verified Buyer
Rating: 5 out of 5
following a purchase from 23/12/2020
I'm afraid that you choice of couriers has prevented you from getting 5 stars. My experience of them is that they don't communicate very well and fail to deliver on the scheduled date when they do communicate.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 23/12/2020
Order not received I ordered a model kit on the 2nd December intended as a Christmas gift. The order arrived but contained a piece of heatproof glass with nothing else, certainly no model kit and not even a delivery note. I contacted customer service and 3 days later I received a response asking for photos of what I had received. I sent photos and another 4 days before I received a response advising the photos can’t be opened and wishing me a happy Christmas season. I have resent the photos and received no response. I followed up with another email and almost a week later I have had no response. I paid over £50 for the kit and just want a refund now. I would not order again from this company. Mistakes happen but it’s now two weeks ago since I reported the issue and I am not confident my money will be refunded.
Response from 1001hobbies
Mr. Sury, Thank you for your comments. We insist that customer satisfaction is our priority. Our customer service will contact you as soon as possible. See you soon on our website 1001 hobbies
C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 23/12/2020
Great service for a huge store with thousands and thousands of references.
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 23/12/2020
Correct handling! Extremely carefully and securely packed so no damage can occur Top!
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 23/12/2020
Very good and assembly compatible with all
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 23/12/2020
Good service and the order was received very fast and ahead of schedule despite the Christmas season. Highly recommended
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Geverifieerde Koper
Rating: 1 out of 5
following a purchase from 23/12/2020
I placed an order on 31220 On 41220 the money was already withdrawn from my account Today on 231220 I still have not received my order I have already sent about 4 mails and still get the answer that the package is being sent I do not know how long I have to wait for the Christmas present for my grandson! What I do know is that I will never order anything from 1001hobbies again.
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 23/12/2020
Everything was exemplary. Many thanks to the 1001 team - keep up the good work! Merry Christmas from Bernd Rieg
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