Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 328 published reviews

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

Reviews 1 and 5 stars

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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/12/2020
I'm very disappointed - I placed my order on November 6 and still haven't received anything, even though it was supposed to have been shipped on the 18th.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2020
Fast and careful delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2020
fast delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2020
Very good order quickly shipped and a lot of ch
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/12/2020
More than a week to prepare a parcel I've never seen that anywhere else. It's cheaper and just as fast to ship to China.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2020
Bonjour oui toujours satisfait de vos services !!!!!! Good luck to all the team and I hope to order soon on your site !!!!! Despite the dispute I wish you all a happy new year.... cordial
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2020
I am very satisfied. Fast and careful delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2020
competitive price and on-time delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2020
Neat packaging and very fast shipping. This product lives up to my expectations. The quality is spot on.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/12/2020
Fast delivery
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/12/2020
Well still nothing received my note should be slightly higher if I receive my order by December 11 but do not expect sparks!!!! That aside, disappointed for a 1
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/12/2020
Vreselijke communcatie en geen duidelijk inzicht in leveringen Product bleek na 3 weken niet op voorraad te wezen/ niet leverbaar te zijn waarbij eerder verteld werd dat het onderweg was en de week na besteldatum zou worden verzonden. Helaas is de webshop onbereikbaar per telefoon en krijg je vreemde half franse e-mails terug wanneer je contact zoekt. Nu bleek dat mijn bestelde product niet geleverd kon worden kreeg ik eerst een mail met 3 opties: annuleren en geld retour, een credit of een alternatief product. Na gemaild te hebben dat ik de order graag gecancelled zie en mijn geld retour krijg. Vervolgens komt er een nieuwe mail binnen waarbij de optie tot terugbetaling van de bestelde goederen is weggehaald maar geen response op mijn eerder gestuurde e-mail.. beetje apart. Al met al tot dusver een slechte ervaring en mijn geld nog niet retour ik vermoed dat dit een ongoing story gaat worden gezien het stroeve verloop tot nu. Mochten de zaken binnen korte termijn netjes en correct worden opgelost pas ik uiteraard mijn review hiernaar aan.
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Response from 1001hobbies
Goedemorgen, meneer, Wij betreuren dit incident en vragen u te geloven dat dit soort incidenten voor ons zeer onaangenaam is. Wij informen u dat de klantenservice zo snel mogelijk contact met u zal opnemen. Met vriendelijke groet, 1001hobbies klantenservice.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 09/12/2020
It has taken an age to be delivered then when they do they don���t leave the package on the porch or put it through the Letterbox they take it away again-
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2020
As usual: - fast shipping - very well packaged - good follow-up
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2020
order shipped quickly good service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2020
The person I spoke to on the phone was very pleasant and answered all my questions.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2020
The game ordered arrived on time.
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Verified Buyer
Rating: 1 out of 5
following a purchase from 09/12/2020
Incredibly slow.I am still waiting for the Chinese battle tank I ordered in early November.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2020
Parcel received on time Very correct parcel Good su
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2020
Order and deadline
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2020
Excellent order tracking, fast and efficient
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2020
Fast, accurate delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2020
Transaction Ok. Fast shipping
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 09/12/2020
Hello, my parcel has still not been delivered to the Boissy relay point. It has gone back to Paris 11 ?? even though it never arrived in Boissy. I know the person who runs the relay point. What's more, I've sent you 2 reminder emails on the subject, to which I've never received a reply. I'm therefore expecting a rapid response from you so that I can be delivered.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2020
nothing to complain about
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2020
It's a pleasure to have a team that listens and above all is so responsive and friendly. Thanks again to Laure for her professionalism
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/12/2020
Very well packaged parcel received on time. Parf
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 09/12/2020
we still have not received what we bought after 28 days, very bad.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 08/12/2020
Fast delivery, very well packaged, will order again thank you
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Verified Buyer
Rating: 5 out of 5
following a purchase from 08/12/2020
Great service
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Verified Buyer
Rating: 1 out of 5
following a purchase from 08/12/2020
My order took a month to be delivered. I placed the order on 16th November and yet it transpired that it hadn't even been dispatched until 30th. During this time, no reason or apology was sent to explain this delay. When the order eventually arrived it was incorrect. The only saving grace was that a refund was supplied for the missing items - but I would much rather have had them in a timely fashion.
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 08/12/2020
They didn't meet the 2 day shipping it took them 15 days but they were good great packaging new product!
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 08/12/2020
Excellent seller very good cost and shipping time. 100% reliable
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 08/12/2020
Great product fast and accurate delivery thank you
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Verified Buyer
Rating: 5 out of 5
following a purchase from 08/12/2020
Very satisfied with the first rate… Very satisfied with the first rate quality of my purchases which were mostly detail kits for the Tamiya P-38 I’m building. These pieces really enhance the kit building. I’m in the United States so I have to anticipate the shipping times, but I know that up front. Seems to have anything a modeler could possibly need so I will definitely buy from again for the Sherman tank and Wildcat kits I’m building next.
Response from 1001hobbies
Dear Mr Chinnis Thank you for your feedback. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! See you soon on our website 1001hobbies
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Geverifieerde Koper
Rating: 5 out of 5
following a purchase from 08/12/2020
Great selection and delivered nicely on time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 08/12/2020
I am satisfied with my purchase from 1001maquettes. I recommend
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 08/12/2020
Everything is fine !!!
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Comprador Verificado
Rating: 1 out of 5
following a purchase from 08/12/2020
I placed an order on November 4th. On November 25th it is pre-registered at the post office pending to be taken to the post office for distribution. Today is December 8 (more than 1 month after placing the order) and it is still pending to be taken to the post office for distribution.
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Comprador Verificado
Rating: 5 out of 5
following a purchase from 08/12/2020
Perfect package, very well protected. I will repeat for sure
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