Customer reviews of 1001hobbies

great choice of models and very fast delivery i recommend

I'm being contacted again to evaluate my purchase, even though I've been waiting several weeks for delivery... Now it's up to you to respond to my reminders.

Fast delivery and as ordered. The only drawback: the labels added from the top of the cap to the edge of the small Tamiya paint bottles are too sticky and once removed, the bottle sticks to the fingers, creating a risk of spilling the paint.

review extremely good service and great choice of products

review extremely good service and great choice of products

Fast, accurate delivery

Nothing to say supe

It's been two weeks since I placed an order and I still haven't received anything. I haven't received an email from France maquette who are very quick to send orders.

as described very fast shipping

Item perfectly conforms unbeatable price delivery time 5 days (for Belgium)

serious company with a very wide range of products

I recommend buying from eu. The products offered come from other sellers who have a real after-sales service. I bought a Radio commander tank for a birthday. I had it delivered to a relay point because I didn't want the recipient to receive the package. It arrived on time. I went to pick it up around 2:15 p.m. Back home around 3:15 p.m., I opened the package to see what I'd bought because it was my first time ordering from 1001 Maquettes. The product corresponded to the description. however, in the box i found 2 pieces: one 3 cm long and a caterpillar tooth. following this discovery, i decided to test the product so as not to be surprised when i gave the gift. The vehicle rolls at an angle towards the right. the screw that closes the battery door on the remote control is also missing. i contact after-sales service, where i'm asked about the condition of the packaging and whether i can take photos of the pieces. I call the after-sales service again because I haven't heard from them, and they tell me that their supplier doesn't want to pay for repairs and that the tank has rolled and been damaged by a stone (I tested the product on my 2nd-floor balcony). I'd like to point out that I don't want to pay for the repairs either, as the product is brand new and I received it just like that. The person tells me that he's contacting his supplier again and that he'll keep me informed. When I don't get a reply from him, I send him an e-mail with the law concerning mail-order sales. Within 10 minutes, I get a reply from him saying that he was in the process of replying. He asked me to return the product to their supplier for an exchange. On Monday I went to the post office and returned the parcel. On Thursday, having heard nothing, I contacted 1001 maquettes again, who told me that the product had been repaired and would be returned. I asked them to replace the product and was told that it was out of stock. I also told them not to let the package arrive at my house. The person on the other end of the line told me that he'd contact his supplier for a replacement lead time. On Friday, having heard nothing again, I called back and the person in charge of the file could not be reached, even though I had called him at a time agreed with him. I hung up and shortly afterwards I received an e-mail telling me that the parcel had been returned by the supplier. I called again to find out where the parcel was to be delivered. The person I spoke to told me that they were calling their supplier and that they would send me an e-mail to keep me informed. I asked for the contact details of the person in charge. I never received this e-mail and the package arrived at my home, received by the recipient of the gift who, on behalf of the sender, immediately understood what it was. The product came back to repair mmande is still missing. I sent an email to make a request. I asked for the person in charge and was told: he'll call you back, but I'm still waiting for his call. For me, a customer of a classic model store for 10 years, this will be the only time I'll call them. I ordered from them because my shopkeeper was on holiday. 1001 maquettes doesn't deserve a star. PS I'm still waiting for the screw and the reimbursement of expenses.

Fast delivery product conforms nothing to say

the tamiya figurines are great, it's a shame the color explanations don't match properly

Fast delivery and compliant product

no invoice no order confirmation no reply to e-mail no goods received but money debited

Very good decal sheet top product

Very good follow-up. No worries.

I'm very happy to have discovered you

Good to do business with. Received item fast. Very reasonable price and shipping cost. Overall good experience.

Good to do business with. Received item fast. Very reasonable price and shipping cost. Overall good experience.

The items delivered were as ordered. The delivery time was also as advertised. A good experience that I would certainly repeat.

I was missing the paints (who knows why....) on my bike and I received them within the week.....

rien a redire cervice assez rap ih de toujour nikekel

Highly recommended Fast shipping 5-star service

I requested a model that was quite difficult to locate and they have sent it to me correctly and within the deadline indicated in the first contact. Everything was correct and on time.

Very efficient and a great series

Fast shipping. Well packaged. I recommend 1001 maquette

Very happy because well received despite bad weather and order well respected

Very well delivered in point relay quickly enough everything was fine

Last 12122016 day I placed an order that was charged to my account on 14122016 not receiving the product and not having information on the status of the order I made several calls in which I got an answering machine indicating to send an email which I did after three emails sent to which no one has responded the days 06012017 13012017 and 24012017 I find that to date 01022017 no one has contacted me to tell me the status of the order or responded to my request for a refund of the amount paid. It is clear that I will not buy from them again and that I will recommend that no one should buy from them.

parcel after a month with 4 missing products yet cashed! the credit does not even cover these 4 products that we paid and we need to recommend no news of my emails for 3 weeks incompetent and unacceptable

the shipment corresponds well to what I ordered (decals and photo etchings) in a correct time all in a well protected envelope . salu

Perfect! All OK.

My son's boat broke down excellent handling of the matter quick and efficient resolution

I haven't received my order # 95808, bought on 1/14/2017 Ordered through PayPals on 1/14/2017. 1001 stated that it was shipped on 1/20/2017. I haven't as yet received my order. When contacting them on the 617.849.9224 phone number, the message after ringing about 10 times, is not in English, so this number is useless to me. The price of the order was $15 plus change. When I ordered this through their website, the price changed in front of me to $23 plus change. Very sneaky. I will NOT use this company again! When issuing a grievance through PayPal, 1001 states it has been shipped.

Product available.at an attractive price.well packed.I recommend this great site! For my part it's the 4th time I've ordered and I've never been disappointed!

I haven't received my order # 95808, bought on 1/14/2017 Ordered through PayPals on 1/14/2017. 1001 stated that it was shipped on 1/20/2017. I haven't as yet received my order. When contacting them on the 617.849.9224 phone number, the message after ringing about 10 times, is not in English, so this number is useless to me. The price of the order was $15 plus change. When I ordered this through their website, the price changed in front of me to $23 plus change. Very sneaky. I will NOT use this company again! When issuing a grievance through PayPal, 1001 states it has been shipped.

I was able to find a piece I've been looking for for 5 years!

First order at 1001 maquettes prestation sérieus