Customer reviews of 1001hobbies

Hello Sir,

We are sorry to read your review and we apologize for the delay encountered.

We would like to inform you that your order included four products, two of which required a specific order from our supplier.
As part of our continuous improvement of service quality, we have recently internalized logistics within our company. This transition, although beneficial in the long term, has unfortunately led to some temporary delays.

Indeed, the transfer of more than 10,000 references from Isère to the Paris region represents a significant logistical challenge that cannot be accomplished in a few days. Our new logistics provider has also faced a heavy workload between receiving stocks – sometimes spread over 4 weeks – and supplier deliveries, which may have temporarily disorganized our processing chain.

We sincerely regret this exceptional delay, which in no way reflects the level of service we strive to provide on a daily basis.

We remain at your disposal for any questions or additional requests.

Best regards,
The 1001Hobbies team

Hello,

Thank you very much for your feedback!

We're delighted that you like the products and found the ordering process straightforward. You're right to point out the delay associated with shipping from the UK - we do our best to limit this time while maintaining quality of service.

Thank you for your understanding and trust!

Best regards,
1001hobbies

Hello, We are sincerely sorry to hear that your experience with our pre-orders did not meet your expectations, and we fully understand your frustration. We acknowledge that a lack of communication may have heightened your disappointment, particularly regarding the delays. Some models that have already been released by other distributors may indeed arrive later with us, depending on our suppliers and their logistics chain. We regret that this has affected your trust and take your feedback very seriously. Improvements are underway to enhance our customer follow-up and transparency regarding the status of orders. We remain at your disposal to discuss your order, if you wish. Best regards, 1001hobbies

Hello, Thank you for your message and we are sincerely sorry for the inconveniences encountered with your December order. We fully understand your disappointment regarding the extended delays, as well as the absence of the missing product, and we regret that this has affected the quality of your experience. We are also aware that, in such a context, a commercial gesture would have been appreciated — especially from a loyal customer like you, whom we thank for their past trust. Your feedback has been forwarded to our customer service for careful consideration. Please feel free to contact us directly so we can discuss this more specifically. We hope to have the opportunity to fully satisfy you in the future. Best regards, 1001hobbies

Hello, Thank you for your feedback and we apologize for this incident. We are sincerely sorry for the processing delay of your order. This delay is related to a change in logistics provider, which temporarily disrupted our organization and shipping times. However, we are pleased to learn that, despite this setback, you were satisfied with your order. Rest assured that we are doing everything necessary to restore optimal service as soon as possible. Thank you for your understanding, 1001hobbies

Hello, We regret your feedback and apologize for this incident. First of all, we would like to inform you that this product is usually shipped within 7 days. However, due to the logistical change at our warehouse, we have indeed encountered delays in shipping. We understand your disappointment and are doing everything we can to restore normal shipping times as soon as possible. Thank you for your understanding, 1001hobbies

Dear customer,

We regret this incident and apologize for the processing delay.

We would like to remind you that, as stated in your order confirmation, the products are specially ordered for you from our supplier based in the UK. As such, a lead time of 2 to 4 weeks is generally required for receipt.

In your case, the order was placed on 11/04/2025 and you received your products on 26/04/2025, which is within the announced timeframe.

We remain at your disposal for any further questions.

Best regards,
The Customer Service Team

Thank you very much for your comment.

We understand your comment and appreciate you sharing it with us. It is true that our catalog contains models in different scales, including 1/72 and 1/76, and it may sometimes be necessary to filter or refine your search to find exactly what you are looking for.

We will pass your feedback on to our team to improve the clarity of the displayed information and make it easier for you to navigate.

Please do not hesitate to contact us if you need help finding a specific model!

All the best,
1001hobbies

Hello,

We regret your return and sincerely apologize for this incident.

The delay in your order is due to a supply delay concerning the batch of brushes. We are sorry for this and once again apologize for the inconvenience caused.

Best regards,
1001HOBBIES