Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Jean-marc C.
Rating: 5 out of 5
following a purchase from 30/01/2025
Fine
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Alain B.
Rating: 5 out of 5
following a purchase from 02/02/2025
Very good, great product. Thanks
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Philippe P.
Rating: 5 out of 5
following a purchase from 04/02/2025
Plenty of choice, easy ordering and payment. Very fast delivery, compliant products: very satisfied!
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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DOMINIQUE R.
Rating: 5 out of 5
following a purchase from 02/02/2025
fast delivery. Package in good condition.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Massimo C.
Rating: 5 out of 5
following a purchase from 27/01/2025
Professional and fast in processing the order. Perfect packaging. Very satisfied. Thank you.
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
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Mireille B.
Rating: 5 out of 5
following a purchase from 28/01/2025
The parcel arrived in perfect condition, on time. Thank you
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
M
MICHEL R.
Rating: 5 out of 5
following a purchase from 12/01/2025
Very satisfied with my order. Well delivered and always impeccable
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Patrick P.
Rating: 5 out of 5
following a purchase from 16/01/2025
very well
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Alex H.
Rating: 1 out of 5
following a purchase from 25/01/2025
As indicated in my mail, the order is unusable due to poor packaging combined with a clumsy delivery service. The website: if it says on the website that an article is in stock then it should actually be in stock. Do not send a mail afterwards," we have ordered it at our supplier". Your stock is not with your supplier but with you directly ready to ship. Tinkerers
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Danielle F.
Rating: 5 out of 5
following a purchase from 09/01/2025
Good communication
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
D
daniel M.
Rating: 5 out of 5
following a purchase from 26/01/2025
fast shipping a lot of choice.alas big price difference with other online stores except for paintings models which for me you etent the most expensive one etc! the model that I price at you I found it between 10 and 15euro less expensive.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Alan M.
Rating: 5 out of 5
following a purchase from 15/01/2025
Excellent service. Query answered fully and quickly.
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We wish you an excellent day 1001hobbies customer service
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Yannick B.
Rating: 5 out of 5
following a purchase from 12/01/2025
Cashbach doesn't speak to me anymore.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Robert T.
Rating: 5 out of 5
following a purchase from 10/01/2025
Item arrived quickly and in perfect condition!
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
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André M.
Rating: 5 out of 5
following a purchase from 26/01/2025
Fast shipping, well packaged and protected, delivery tracking "live*. Product conforms to description.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
C
Christophe B.
Rating: 5 out of 5
following a purchase from 18/01/2025
Perfect
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
F
françois-xavier R.
Rating: 5 out of 5
following a purchase from 21/12/2024
It's rare that I don't find the product I'm looking for.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Valérie C.
Rating: 5 out of 5
following a purchase from 01/02/2025
Package received quickly and in good condition
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Bruno R.
Rating: 5 out of 5
following a purchase from 31/01/2025
Excellent site of models with very interesting prices fast delivery I recommend it to all the model makers
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Franz M.
Rating: 5 out of 5
following a purchase from 28/01/2025
All around top, gladly again
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Patrick I.
Rating: 5 out of 5
following a purchase from 02/02/2025
Very good, impeccable service, careful and attentive. I recommend it!
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Dario C.
Rating: 5 out of 5
following a purchase from 23/12/2024
Four stars
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
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Philippe H.
Rating: 5 out of 5
following a purchase from 31/01/2025
Very satisfied with my purchase.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Nicolas V.
Rating: 5 out of 5
following a purchase from 10/01/2025
Very satisfied, received quickly
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Florian F.
Rating: 5 out of 5
following a purchase from 08/01/2025
Everything went really well. Gladly again
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
J
Jean D.
Rating: 5 out of 5
following a purchase from 11/01/2025
Very satisfied
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
P
Paul S.
Rating: 5 out of 5
following a purchase from 25/01/2025
Satisfied with everything from the range of products to the price and fast delivery.
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
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Petr A.
Rating: 5 out of 5
following a purchase from 26/01/2025
Thank you!
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Response from 1001hobbies
With pleasure! To you! See you next time!
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Stefan T.
Rating: 5 out of 5
following a purchase from 21/01/2025
Ordering went smoothly. Several payment options. Also possible to pay in 3 times. Delivery took a little longer but I knew in advance and the product was worth the wait. Product is as shown. So satisfied.
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
M
Michel S.
Rating: 5 out of 5
following a purchase from 08/01/2025
easy quick compliant
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
C
Claude B.
Rating: 1 out of 5
following a purchase from 28/12/2024
Missing parts .
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Response from 1001hobbies
Hello Sir, We regret your opinion and apologize for this incident. We would like to inform you that we have forwarded your service request to our supplier as soon as possible. However, we are sorry to inform you that after-sales processing for missing parts at HELLER can be particularly lengthy. We regret this and assure you that we will do our utmost to solve this problem as quickly as possible. Thank you for your patience and understanding. Sincerely, 1001hobbies
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christophe A.
Rating: 5 out of 5
following a purchase from 20/11/2024
Very good
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Régis A.
Rating: 5 out of 5
following a purchase from 27/01/2025
Item conforms to description, well protected (model), and shipped quickly.
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Response from 1001hobbies
Thank you for your positive feedback! We're delighted that the item met your expectations and that it was well protected. See you soon for new orders!
C
Cheyenne W.
Rating: 5 out of 5
following a purchase from 20/01/2025
Fast delivery, good quality
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
B
Bernard S.
Rating: 5 out of 5
following a purchase from 23/01/2025
E-mails sent to inform sender of choice of delivery service, arrival of parcel at delivery service, vehicle put in place for delivery, parcel delivered. Items ordered meeting expectations
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Response from 1001hobbies
Thank you very much for your feedback! We are pleased that the items corresponded to your expectations and that the delivery tracking was clear and complete. We do our utmost to offer you a quality service. We hope to see you soon!
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JOHN S.
Rating: 5 out of 5
following a purchase from 24/01/2025
THE ONLY COMMENT IS A BOUT THE STICKY LABELS YOU PUT ON THE LITTLE PAINT BOTTLES, THEY OBSTRUCT AND COVER UP THE TYPE OF NUMBER PAINT IN THE BOTTLES
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Response from 1001hobbies
Thank you for your feedback! We appreciate you pointing that out. We will take note of your comment about the sticky labels on the paint bottles and aim to improve the placement to ensure the paint numbers remain visible. Your input is invaluable in helping us enhance our service!
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Olivier P.
Rating: 5 out of 5
following a purchase from 25/01/2025
Delivery even faster than expected! Perfect condition....
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Response from 1001hobbies
Thanks for the great feedback! We're delighted that delivery was even quicker than expected and that the parcel arrived in perfect condition. See you soon for another order!
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Martial J.
Rating: 1 out of 5
following a purchase from 31/10/2024
3 months waiting for an order! deplorable service, no more orders from them and I advise everyone to do the same.
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Response from 1001hobbies
Hello, We regret your opinion and apologize for the delay. You have ordered products (PG053 or PG052) which are particularly difficult to obtain. These items are delivered to us in dribs and drabs and are immediately placed on pre-order as soon as they are no longer available, which is precisely what happened in your case. We apologize once again and assure you that we will take good note of this information. Sincerely, 1001hobbies
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JOSE BENITO M.
Rating: 5 out of 5
following a purchase from 15/01/2025
IS A RESPONSIBLE COMPANY
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Response from 1001hobbies
Thank you very much for your comment! We are proud to know that you consider us a responsible company. We will continue to work to offer you the best service.
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