Customer reviews of 1001hobbies

The packaging was poor and inadequate, with very little protection for the contents. Upon opening the assembly kit box, there were loose pieces that had come away from their original location, and I still don't know if perhaps any are missing.

Nefarious delivery

I waited more than 2 weeks for my order and was not informed about any delay. Product received and is fine.

I only received one package out of 2…

No items delivered, poor communication

I bought a product and then received over 10 emails. This is unacceptable and annoying.

I did not get the product that is advertised on your website. I’ve sent an email reporting this straight away, but instead you’re sending me emails about reviewing and rating my experience.

Despite multiple inquiries about the status of the order, no response.

Everything arrived without any protection and the World Cup albums with all the corners bent and a binder with one corner peeled.

A delay of one month for the delivery of items listed as in stock, emails sent remain unanswered and having to call to unblock the situation, given the number of online sales sites, this does not seem very serious.

Waiting for almost 1 year postponed several times refund impossible and unfortunately not only on one order but several

Holds your package ransom, delays shipping over and over and refuses refunds despite customer rights saying otherwise. Avoid

Months of delay compared to the estimated shipping date of an item included in my order and, when they finally receive it, they cancel two other items that were supposed to be in stock and were only waiting for the other. Of course, zero explanations. First purchase and last.

I am still waiting for the return of my money. Incorrect order and you offer me a partial refund in store. I want my money and you can pick up your incorrect order.

I still have not received anything from my order. Jean Claude Prévost.

My order has not arrived and I have been waiting for a response for 5 days.

I still have not received my order! When I try and contact the help desk they give no sensible reply. I strongly recommend you look elsewhere before dealing with this company!

THE DELIVERY ARRIVED VERY LATE and it was for my nephew's birthday. 0 tracking and on top of that they say they tried to deliver it one day and that's a lie.

Shameful packaging, hidden fees, and bad faith customer service for collectors. Avoid this store if you are buying collectible items. I ordered an Aniplex figurine for over 300 €. Despite subscribing to their 1001Prime service (€14.99) and paying €14.10 for Chronopost shipping, the product was shipped without any rigid protective box, simply wrapped in bubble wrap and opaque black plastic film. Inevitable result: the original box (an inseparable element of value for a collector) arrived completely destroyed (crushed parts, torn cardboard, deep creases). The worst part is the Customer Service response: They claim that delivery was "free" while the invoice proves that I paid over €29 in fees and delivery services. They absolve themselves by stating that I needed to pay a "packaging option for €2.50" to hope to receive a rigid box. It is unacceptable to charge extra for the basic packaging essential for the safety of a product at this price. They refuse the exchange and the strict application of the Legal Compliance Guarantee, offering a ridiculous credit of €30 to force me to shop with them again. No respect for the customer or collectible items. Case forwarded to SignalConso (DGCCRF). Think twice before ordering. 1001hobbies also has the audacity to ask me to contact them via your email address on the Trustpilot review while it is precisely on this address that Customer Service (Alison, ticket n°630647) opposed a non-receipt response by offering me a simple credit of €30 and claiming that I needed to pay for "extra packaging at €2.50" to receive a rigid box. They already have all the documents (invoice, photos) in the discussion thread. I am waiting for a real bank refund or an exchange, not automated responses on review sites.

Unreliable trader. Very poor or no communication. Delivery incomplete and delayed. I placed an order for 3 items in July 2025. I received my last item in August 2026. So 1 year after ordering.

I am being spammed with 'please rate us' emails.

My purchase was flagged because I tried to pay with my credit card. The purchase was not accepted, so I used PayPal. After weeks of waiting, I had to email them. It took another few weeks to straighten out their problem with my purchase. There was no contact made by them. I had to keep on them every step until I finally received my order 7 weeks after placing it. Never again.

Very bad. Allegedly, the goods were not in stock at the time of the order. They only told me this after I inquired about where my order was after a week. (written in French, no response in German and English. The goods were available on the website. So I eventually received my items, but I will never order there again.

There was a shipping error on one of the items. I sent an email and photos. But I haven't received a response. Please reply and exchange the item.

For now, I have only received one of the 4 decks, I made a request to the customer service of 1001hobbies, no news for now. I will change my rating if I get a response.

Shipping time too long!

damage to order and no contact available

Worthless experience. We ordered something in August 2025 that was a preorder. It was supposed to arrive in October. This was postponed to November. Then it became February. The customer service is hard to reach. Eventually got in touch and it was explicitly stated that it would really be delivered soon. So I waited a bit longer and had half of the order delivered. Ultimately, it was delayed 3 more times and to my great surprise, I saw that the box I wanted was just sitting on the shelves in the local Gundam store with ample stock. Finally emailed again, that email never reached them. After emailing again, I changed the order to a figure that is available for immediate delivery and this was delivered right away. The conclusion is: if you order something they have in stock, it is fine to order, but do not do a preorder! Go to your local Gundam store and ask the staff if they can do the preorder for you. This helps the store and face-to-face it is often better resolved.

The worst collection store I have bought from, very good communication via email but they do and undo as you please modifying dates, products, and even prices I will never buy here again and I will never recommend it

It was ordered for Christmas and without warning that it was not available, they accepted the payment. I tried to recover the money several times without getting anyone to respond. It arrived 7 months later. Very unprofessional. I will not repeat.

3 months of waiting

First order on this site, and I must admit that I am very disappointed. I ordered a Playmat 61 X 61 cm. However, I received the 61 X 35 cm version. I contacted customer service who told me that the version I ordered is no longer in stock and will not be restocked. They still had the courtesy to give me a seven euro voucher as compensation.

I received the order 4 months later.!!!!!!!!!!!

Order entirely composed of products mentioned as 'shipped in 24h' and actually shipped 6 days later. The bottles of varnish were placed loosely in the model box and could hit the elements of the model during transport. Sending an email on day 5 of the order. Simple response to tell me that it is being prepared and that I will be notified. No explanation or apologies.

Correct products, good price but it all takes way too long. 5 weeks waiting and they only get moving when you contact them. Sorry but that's not acceptable

Order is not received still. Purchased on 13.07, shipped next day…

After 5 months. An article is missing from the 3 purchased

2 years and 20 emails later. I still don't have my complete order. Despite my repeated requests, I can't get in touch with the billing department to get a refund. Congratulations on a whole year without a phone number, very impressive! NEVER again in my life will I buy from them.

I have not received any goods

Have not received the order.