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G
Rating: 1 out of 5
I ordered 2 airplanes, but in the box there was only 1 airplane. I have Tu 134 and I am missing Ilyushin 62!
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 679 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
1 star review
Reset filtersR
Rating: 1 out of 5
More than two months waiting for delivery and after claiming several times they delivered the order wrong, the items I bought did not arrive correctly, one item was missing and another arrived duplicated. A disaster, I will not buy or recommend this site again.
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S
Rating: 1 out of 5
Horrible, terrible customer service, I received a broken model and after weeks waiting for a response they do not answer anything, they do not care, they do not give options, horrible, I will never buy again.
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E
Rating: 1 out of 5
I ordered 1:35 scale airplane stickers and they sent me some of 1:48 scale. I am not satisfied and request that you send me the correct ones please. I will return the ones I have. Thank you.
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G
Rating: 1 out of 5
Terrible, does not respond to my messages !!!!!! And still waiting for a refund for a figurine canceled by them as well !!!! I feel like there are robots responding.
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L
Rating: 1 out of 5
Just good!
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A
Rating: 1 out of 5
My order has not arrived yet
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E
Rating: 1 out of 5
You buy something they say they have in stock and it's a lie, they order it from their suppliers and in summary, it takes more than a month for the package to arrive. I bought an item on 11/24/25 with shipping on 11/25/25 and as of today 12/18/25 I have not received it, they shipped it on 12/16/25 but since that day the shipment has not moved, a complete disappointment. I will not buy anything here again.
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G
Rating: 1 out of 5
Order and response to questions take way too long. No money-back guarantee. Not worth repeating.
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H
Rating: 1 out of 5
I still haven't received my order. And there is no response to my email.
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M
Rating: 1 out of 5
Very bad opinion, not arrived yet
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L
Rating: 1 out of 5
Worst online store for hobby items From 3 orders: one of them is incomplete (missing items), another never arrived (got charged for delivery and waiting for the other half of a refund) and another item pre-ordered 1 year and got told that I will not receive it (0 compensation or refund) Best to try your luck with other stores
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T
Rating: 1 out of 5
Apart from the delay in sending it, since I bought it and it was available, then they say they have to order it, so about 15 days of waiting in addition to shipping. I asked earlier by email if they were in Spanish, they replied weeks later that yes and I received the games with everything written on the boxes in French. I will not buy from this store again, if I had wanted it in French, I could have had it from Amazon the next day at home.
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A
Rating: 1 out of 5
Fatal, the glue was missing and instead of apologizing and sending it, they sent me a form with threatening French legislation that does not apply to me because I am Spanish, in which they asked me for a sworn statement. For a glue. The level of shabbiness has acquired a new meaning.
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J
Rating: 1 out of 5
The article came defective and they did not respond to me. Terrible service and poor communication
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A
Rating: 1 out of 5
My order has not yet arrived.
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P
Rating: 1 out of 5
The reviewed mug is damaged and did not match the description. I requested a return and a refund. But customer service is unreachable by phone and has not yet responded to my request. I am waiting for a favorable response to this order. Best regards
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M
Rating: 1 out of 5
No joints at the hands, cracks in the right arm at the joint, the head has no joint either. Does it look like a counterfeit??? I am waiting for a response from customer service.
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O
Rating: 1 out of 5
Terrible
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A
Rating: 1 out of 5
Package not shipped on time, customer service unreachable, no order tracking
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L
Rating: 1 out of 5
Item ordered at the beginning of August for a birthday and received at the end of December...
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Y
Rating: 1 out of 5
When I placed my order, I requested cancellation on the same day. And this several times afterwards with each message notifying me of its preparation. Unfortunately, no effect. I will not pick up the package and hope to be refunded as soon as possible. Thank you
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K
Rating: 1 out of 5
Despite multiple reminders, I have not received my money for my return to this day. Not good customer service.
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E
Rating: 1 out of 5
No customer service that helps when you complain. I ordered something at the beginning of October and it arrived at the end of November, although only two weeks of shipping were promised. I will not order here again.
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T
Rating: 1 out of 5
Wrong box was delivered
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G
Rating: 1 out of 5
Funko pops arrived damaged and impossible to communicate with the service
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A
Rating: 1 out of 5
the stuff arrived after three months
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F
Rating: 1 out of 5
The site stated shipping in 3/4 days...... it arrived after more than a month.
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A
Rating: 1 out of 5
Too long times and wrong shipping address
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F
Rating: 1 out of 5
AFTER ALMOST A MONTH THEY STILL HAVEN'T DELIVERED THE ORDER, THEY DON'T RESPOND TO THE COMPLAINTS AND THEY DON'T REFUND MY MONEY.
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E
Rating: 1 out of 5
I made a wrong purchase but you do not refund the money, only a voucher to buy something from you again. This is absurd. Since I communicated it just a few minutes after sending my credit card details. You could have honestly and correctly canceled the payment without even shipping the item.
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C
Rating: 1 out of 5
I had to wait more than 3 months for my paid order to be delivered and received neither an apology email nor compensation, I find that very sad.
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K
Rating: 1 out of 5
Scammers. Ordered in March, in November I am still missing part of it. Called and emailed multiple times, little to no response. Until I finally get feedback: they created a discount code. As if I would ever want to order anything from these scammers again. NEVER, NEVER AGAIN. BE WARNED! A discount code... Unbelievable. I requested my money back, but of course no response yet. So, theft... NEVER ORDER HERE!!!!
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R
Rating: 1 out of 5
My order is not complete and there is no response to my email about this.
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L
Rating: 1 out of 5
I bought a combustion engine from 1001 hobbies and found that it does not fit in my car. After returning the engine, unfortunately, after multiple requests, I only received a credit note and not my money back.
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J
Rating: 1 out of 5
Order placed on July 10, 2025, last figurine received on October 30! 112 days later!! Lack of professionalism, no communication without follow-ups, no commercial gesture, nothing. Don't hesitate to pay a few euros more with the competition, it will save you an incredible amount of time...
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L
Rating: 1 out of 5
Order placed in May 2025, one of the products being on backorder for months, I requested twice, unsuccessfully, to cancel the order and get a refund without fees (and yes because beyond 14 days they impose a management fee of 25% of the total order, which in my opinion is a violation of Article L216-2 of the Consumer Code that allows the consumer to withdraw without fees if the order has not been fulfilled beyond a period of 30 days). Order received in November 2025, order not compliant, two products are missing and the product that was on backorder is not compliant. In short, a big scam and deplorable customer service.
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D
Rating: 1 out of 5
Everything is very good
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A
Rating: 1 out of 5
Package arrived damaged. Delivery location not respected. I had to go to the local shipping company's office to pick it up.
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A
Rating: 1 out of 5
A huge delay
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