Customer reviews of 1001hobbies

I had placed an order on 18-01-24, After the order a few items turned out to supposedly have a 1 to 2 week waiting period. On 18-02-24 I was tired of waiting and wanted to cancel the order. At first they pretended not to understand what "cancel" means and said the order would not be complete until 27-02. After I kept insisting that I want my money back,they had quickly shipped the order incomplete against my wishes. Since the customer service is lying to you and apparently has no qualms about taking money out of your pockets with worthless service, I had turned to Paypal and refused the package in advance (I received an email with return instructions that I would have to pay the costs as well, they are a bunch of idiots). Now that Paypal is watching, after many emails in which I kept repeating myself, they finally agreed to refund my money. The package was only delivered back to the sender on 24-02, and now I'm still waiting for my money (220 euros). In short, a shady company run by shameless crooks and liars, who will try anything to get money out of your pockets.

I haven't received the order yet.

I have not received my order. I have sent you an email.

Items put up for sale without 1001hobbies having availability. Prices almost double that of competitors. Response to contacts with much delay.

False delivery date. They delivered 4 days late, without any prior communication of the delay. They did not accept, at the beginning, to return the package and refund the amount. In the end yes, but late, very late.... Very improvable service.

The package received which is a calmato model airplane fuselage turned out to be crushed. After 6 mail.4 phone conversations no reaction from 1001hobbies.Jgn.

The excessive delay in shipping generated additional costs and logistical complications for me to receive the purchased order. I live in Argentina, I bought so that the order could reach a relative in the USA, calculating enough time for it to reach this person before traveling to my country and bringing it to me. The shipment to the USA was delayed, my family member traveled without having received the order, and in the end I was able to receive it by arranging the shipment to my country by another means with additional costs. Furthermore, when I requested the return they wanted to charge me for shipping costs, with the business being responsible for the time it took for delivery.

Order was often delayed without possibility to cancel and get full refund

order partially received...no satisfactory response from customer service who tell me that the order has been delivered and they don't even have the list of what I had originally ordered, everything has been erased from the order history and I'm asked to demonstrate what's missing, the world upside down...no response in 48 hours and what's more unpleasant!!!!...

I still do not know where the goods I ordered and paid for are and they have not been delivered to my address, which is not right.

I would like to be contacted since I have not received any suitable colors for mounting

I did not receive my entire order, they just sent me a voucher for the missing products, without notifying me or even offering me a refund.

they're unable to deliver properly to their showrooms and don't know the products they're selling.

I received my item broken.

Says Hobbies.co.uk.....but are in France and i got shafted for £85 import duty!!
Watch out if buying in UK.....
Would have given 0 stars rating.......

The instructions are very brief, the components very fragile - in short, it's all gone to waste...

Following my complaint emails, I asked for the sale to be cancelled. Customer service simply ignores customer requests. The only response is silence. I'm very disappointed.

I haven't received my package, and you guys don't answer the phone!

No response from customer service. My emails remain dead letters. Disgraceful.

Order placed on December 12 (to make a gift for Christmas), debited on December 13 with as deadline for receipt before Christmas but package received that December 28!!!! I couldn't give it in time and didn't see the person again until January!!!! Very disappointed with the delivery time and I wasn't even warned !!!!

hello i have received my order and moreover quickly but i am still waiting for another order N°NUZGYKQAD placed on 18/01/24. i would like to know what is happening, why is it taking so long. if you have a problem with delivery, cancel the order and i will find somewhere else. thank you cordially

A month's delivery time is far too long. Maybe I'll come back to you, but for now I'm not taking the risk of waiting too long. Sorry, I had a big order to place! Sincerely

I've been a layout artist since I was very young, and now I'm eighty-five, but I've never seen a presentation of such poor quality, without any explanation.

According to the information, it should only arrive shortly after Christmas. I can understand with an order on December 21 that the goods won't arrive for the festive season. But almost the end of January...then at least state the correct delivery date. For the extra charge on shipping, I could have ordered the whole thing just as easily on Amazon and for less money, including earlier delivery.

Hello, I'm sorry, the CD is from 2012 and does not work impossible to paste copy both parts of the CD SALUTATIONS, GW PS ,JE VAIS VOIR AVEC PAY PAL LA MACHE A SUIVRE

I ordered 4 products at the end of November in anticipation of Christmas: I only received one before Christmas. On January 20 I received 2 other products. One product is still missing and I haven't heard from customer service. Site to flee. I put one star because I can't put zero.

Package came almost month after ordering. It was incomplete. They had to send the rest of the goods again.

Shipping costs too high for a small toy and the delivery time is not respected.

Message: Hello, 2 miniatures ordered on December 29, 2023, which were well in stock on the site and after a reminder from me, soon 3 weeks of waiting because a miniature is missing...... Do not put online products in stock that are not....... is incorrect.

1/11/2023 placed an order which clearly stated it was going to ship a week after the order was placed.... 12/01/2024 finally delivered after sending several emails. Reason for the long wait? An item was out of stock and wouldn't come in again either, so instead of sending an email with an explanation, all I get here is a standard email just like their responses to reviews, really sad. Their solution? They put money on my account in the amount of the already paid amount instead of refunding the money nicely. Honestly, I would not recommend this company to anyone, even though the materials are of good quality.

Every thing that you sent me.i didn’t order.please stop sending me stuff

Last order ordered 7 novenbre arrived 11 january. Lost order from 1001with effort recovered. Very bad experience, never order anything again. Not recommended.

Delivery not respected and moreover the order and one of my articles do not correspond at all to my order. I will not return towards your site.tres disappointed

dramatic experience. Package was not delivered and company is not reachable. Company apologizes but does not solve the problem. Recommend not to order from the company.

I believe an incorrect item was offered for sale with a certain item number, therefore I asked for confirmation by email as to what I would receive when ordering. It was confirmed to me that I would still receive the advertised item. However, something completely different was delivered.... Upon notification I received a message back that I could return the item but then I would have to bear the return cost myself and that's just going too far for me. I have no problem with shipping costs but not because of mistakes made by the web store.

Two items missing on delivery

Too long without news of my request. I won't be ordering from you again

1st disappointment, the model which was supposed to be 20cm and is in fact barely 15 Very light plastic I am frankly disappointed.

Order of 08/12/23 Christmas gift received 05/01/24 after complaint 04/01/24!!!

I ordered a motorcycle model at the beginning of December, supposedly in stock, but in the end they didn't have it. I simply received it on 05/01/2024. They never answer the phone, lamentable, I do not recommend this site at all.