Customer reviews of 1001hobbies

I never received the product and after repeated E-mails also did not get the money back. Am very dissatisfied. Don't know if I will ever get my money back.

Third attempt! Shortly after ordering, I canceled the order by e-mail. Three weeks later, the parcel arrived anyway. I sent it back at my own expense. So far I have not received any money.

dishonest and unreliable company. website co.uk. Unfortunately, this is misinformation because the shipment is from France, the seller does not provide the actual cost of the purchase, I had to pay over £ 45 customs duty. they do not respond to sent emails.

I express my disappointment concerning order UD8IBUARU.
That order consisted of two kits: - SMER kit - Fiat CR.32 - Flying Machine kit - Paggio P108 Now, while the SMER kit arrived exact, the Flying Machines kit arrived incorrect tispect to what was published in your online catalog.
In fact instead of the kit, a transparent envelope arrived with a card inside with a picture of in airplane, moreover not even related to the Piaggio p108.
Big disappointment!
The fact that the envelope had a label with a bar code and P108 written on it, I think it was an oversight during storage, at least this I want to believe!!!
I voiced this complaint of mine already by email because I could not find a way to do it on your site.
But no acknowledgement or response.
I would appreciate being able to return the wrong merchandise, and maybe purchase something different.
Ps: I realized, unfortunately after the purchase and after the email complaint, that already another user had been risetvato the same treatment.

I AM STILL WAITING FOR MY ORDER PLACED ON 09/02......

Too small and not at all practical to assemble

So I ordered a hg kshatriya and received the wrong item a entry grade gundam (for like a quarter of the price) and sent an email to them but all I got back was send us it back this is unacceptable I request that u send out the correct item or if you can do that a full refund this is terrible 1 of worst sites ever I feel like you have treated me like a mug plus when I tried to call you r always close if u can get back to me asap so we can resolve this problem

Lousy experience. Despite repeated requests to stop sending me Spam from your company, they continue to do so.

Wrong product delivered after 4 weeks delivery time

What a lack of professionalism! After returning a product, the site clearly shows that the refund request has been taken into account, but it's now been over a month that, despite several reminders, I haven't seen a thing... My future purchases on this site are compromised, too bad!

Never again

nil! delivery, customer service ... nil!

The TAMIYA X50 color on your website does not correspond to reality. I wanted a light blue color and what I got is a dark blue color. I consider myself deceived because if I had known this I would have ordered a lighter color.

Order spent almost 2 weeks in "processing" and then delivery was also delayed.

Defective product delivered late...

More than unpleasant experience. We are literally taken for fools by the people in charge (who, by the way, lie to us in their rare communication emails).

Despite requesting that they stop sending me messages on a daily basis, they continue to do so. They don't care about the consumer protection law.

The first shipment was incomplete. After the package was returned, the second shipment was again incomplete.

Totally useless company, dont dispatch order when they state. Rude customer services when asked for help. Would never order from them again.

I did not receive the item--how could I express myself with a 5-star opinion?

I placed an order on January 26th and it still hasn't been delivered: as this store doesn't have any stock, I have to wait for the goodwill of the suppliers. If I had known that my items weren't in stock, I would never have placed an order. Be nice, next time, specify it on your site. I won't give you too much positive publicity on it.

I tried to buy 40 meters of oracal. I have not been offered a solution, only automatic emails. In the end I had to buy 3x10 meters with 3 different prices in three different shipments and spread over a month. The rest I have chosen to buy it in another store.

Extremely complicated communication Very clumsy and poorly organized salesperson.

Site that doesn't have the products advertised, resulting in never-ending restocking, middle-age delivery times. To be avoided, refuses to refund even though the order has been cancelled.

AS OF TODAY I AM STILL WAITING FOR REFUND OF AN ORDER(items missing from stock) FROM 12/14/21.

almost a month to get the goods, unacceptable

The product i bought was broken. They will only refund shipping and won’t replace the item so i am stuck with it.

delivery within 48 hours !!!! ??? Delivered 13 days after ordering! This gave me time to compare prices on this order €25 difference without going through Ebay or Amazon!

The delivery did not correspond to the order, 2 more times, after 1 first complaint...a priori it would be the supplier's fault...but obviously there is no CTRL of quality before delivery in this commercial company...a shame!!!!

Bad. Products never arrived. They ship from France with untracked shipping. After a one month wait, with excuses that are neither in heaven nor on earth from customer care, I had to ask for a refund through PayPal. I will never buy anything from them again! They do not deserve even one star.

Incorrect offers appear, which are either not available or are delivered incorrectly (instead of a 1/48 airplane model, a rubber seal for an RC car...). You don't get your money back...only vouchers. Very dubious. Happened twice already...certainly not a third time!

Order arrived incomplete (one item missing). Two messages sent to contact address (the third today 16 February 2022). No response! I have had problems with other sites but they have always been quickly corrected with a courteous response. I now avoid the 1001 Hobbies site, which I don't trust at all.

Ordered product that was in stock, waited 6 weeks for it and still nothing. Then asked for my money back and that would be within 14 working days and that also went wrong. Still waiting for my money. I will never order here again

Lack of parts in the box impossible to see his person joined phone imcompatible good customer decu

I did not receive the product!

After placing the order at the end of December I requested the cancellation a week later, and more than a month later I am still waiting for the refund. I have sent weekly mails and they tell me that it is requested but they do not give me the money back.very bad management and customer service. I will not order anything else from this website. I have already lost the money.

Report 2 to 4 business days delivery time and then deliver 14 days later because items turn out to be out of stock. Just state where it stands.

More than a month to receive my order. Site to avoid

Completely absent customer service, random stock management.
Very bad experience

A part was missing from the parcel because it was not in stock. However, I'm still waiting for the refund!